Transcript Document

EMERGENCY
EVENT
TRAINING
SESSION TWO:
1) Fire
2) Explosion
3) Demonstrations and Other Police Activity
4) Chemical/Biological
5) Bomb Threat/Suspicious Package
6) Criminal Activity
7) Workplace Violence
8) Pandemic/Contagious Disease
9) Hazmat
10) Fire Warden Training
11) Active Shooter
FIRE
PRE-INCIDENT PLANNING
Familiarize new staff with building systems and emergency procedures
within five days
Ensure staff understands:
Whether building has a full-evacuation or enhanced-alarm system
Which floors will go into alarm
The difference between full and partial evacuation
 Conduct training for all building staff on fire protection and prevention
systems and equipment once per year
Update quarterly the list of individuals requiring assistance during shelter
in place or evacuation
Identify alternate incident command station
Identify internal and external assembly areas, with alternates, to be used
by tenants and building staff
Designate alternate locations for business continuity should management
office and/or mechanical penthouse become damaged or inaccessible
Conduct annual fire warden/monitor training
Post operating instructions for life safety systems, as per local fire code, in
fire control room
Become familiar with emergency announcements for PA system, electronic
communication, etc. (see Announcement Section for samples)
Follow procedures for system testing, maintenance, and certification of all
life safety equipment
Provide regular fire safety training and drills for staff, tenants, and
occupants as per local code
Prepare fire safety plan as per local code and remind tenants to do the
same.
FIRE
SHELTER-IN-PLACE PROCEDURES
Property Manager collects tenant contact list, cell phone,
BlackBerry, and radio, and reports to main lobby
Using PA or alternate system, Property Manager
Informs tenants of what has occurred, location of
problem, and steps taken
Instructs tenants to remain in office or report to
internal assembly areas
Updates tenants often
If warranted, engineer reserves elevator connected to
emergency generator for relocation to different floors; secures
the remainder
EVACUATION PROCEDURES
Engineer reports to fire control room
Property Manager collects tenant contact list, cell phone,
BlackBerry, and radio, and reports to main lobby
Using PA or alternate system, Property Manager
Informs tenants of what has occurred, location of
problem, and steps taken
Provides evacuation instructions, including which
exit routes and external assembly areas to use
Updates tenants often
Engineer secures elevators
Building staff helps occupants requiring assistance as
needed
Tenants account for employees; relay names and last
known locations of missing persons to emergency personnel
and building staff
FIRE
DETECTION




Activate alarm
Smell of smoke
Verbal Report
Visual sighting
STAFF RESPONSE
Is the fire inside or outside
the building?
Inside
Outside
 Incident information
 Building diagrams
 Master keys
 Other items as requested
STAFF RESPONSE
INVESTIGATE
 Determine location/size of fire and how quickly
it is spreading
Two designated staff members carry radios and
investigate area in alarm if fire is inside
Do not proceed alone
Proceed toward reported incident floor via
stairwell
 If using an elevator
Switch car to independent mode
Stop every 5 floors to insure elevator
control
Exit at least 3 floors below reported
incident and proceed via stairwell
 Check if any steps were already taken
(extinguisher used, floors evacuated, etc.)
 Property Manager implements
shelter in place if appropriate
(see Shelter-in-Place Procedures
on top page)
 Building staff and security close
exterior doors and restrict entry
and egress near fire
 TSC or engineer shuts down or
adjusts HVAC as appropriate
 Call 911 with pertinent information if
warranted




Provide building name and street address
Describe location and severity of flooded area
Report injuries
Give your name and phone number



What is known
Steps being taken
What tenants should do
FIRE
 Property Manager contacts tenants to shut
down independent HVAC system
 Building staff reports injuries; provides first
aid if trained
 Designated staff responds to phone calls
from tenants if safe to do so; otherwise,
staff should evacuate
 Attendant opens garage exit gates
 Engineer silences alarm and closes sprinkler
control valves only after receiving
instruction from Fire Department personnel
 Building staff and security confine radio use
to essential communication, keeping
airwaves free for critical information
 Building staff and security
establish 300-foot safety zone
around fire
 Engineer meets emergency
personnel
 Building staff and security confine
radio use to essential
communication
RESTORE
Yes
Is the fire a threat to
the building and
occupants?
 Property Manager makes initial
announcement to tenants ASAP and conveys
 Notify TSC-escalate up
 Alert security (to report to property if
needed)
 Notify retail, vendors, and adjacent
properties (if appropriate)
 TSC or engineer shuts down HVAC system
 Property Manger contacts
tenants to shut down
independent HVAC systems
whenever building systems
are shut down
NOTIFY
NOTIFY
 When building is safe, notify
 TSC an building staff
 Tenants, retail, vendors, risk
management and service providers
 Property Manager implements partial or full
evacuation (see Evacuation Procedures on
top page)
 Engineer meets responding emergency
personnel and provides
No
 Isolate affected areas and control access
 Take pictures of damage
 Contact specialized vendors and repair
damage (smoke, electrical, water, glass,
etc)
 Restore and reset building systems
 Reset fire pumps, alarms, and other fire
systems
 Replace damaged sprinkler heads
 Open sprinkler control valves
 Service fire extinguishers
 Recertify elevators and other critical
equipment
 Activate continuity plan if fire was located in
management office or mechanical
penthouse
 Prepare incident report using RP standard
template
 Provide counseling services if needed
EXPLOSION
PRE-INCIDENT PLANNING
SHELTER-IN-PLACE PROCEDURES
Stay alert to signs of possible explosive device, including
Vehicle or container that appears out of place
Suspicious or oversized package
Unusual device attached to chemical or flammable liquid
container, or compressed gas cylinder
Written or verbal threat
Identify alternate command station
Identify internal and external assembly areas to be used by
tenants and staff
Instruct tenants to identify windowless and enclosed shelter
areas in their space with minimal number of vents
(conference rooms, work areas, restrooms, pantries, etc.)
 Designate alternate locations for business continuity should
management office and/or mechanical penthouse become
inaccessible
Encourage tenants to maintain emergency supplies
Check door and window seals often to ensure airtight conditions
Know location of tenant-controlled ventilation and HVAC units
Become familiar with emergency announcements for PA system,
electronic communication, etc (see Announcement Section for
samples)
Property Manager collects tenant contact list, cell phone, Blackberry
and radio, and report to main lobby
 Discontinues use of mobile devices and radio until threat no
longer exists of possible secondary explosion
Using a PA or alternate system, Property Manager
 Informs tenants of what has occurred, location of problem, and
steps taken
 Instructs tenants to remain in office or report to enclosed shelter
areas
 Directs tenants to draw curtains or blinds
 Advises tenants to discontinue to use of mobile devices
 Updates tenants often
Engineer secures elevators
Building staff, engineer and security discontinue use of mobile
devices and radios until threat no longer exists of possible secondary
explosion
EXPLOSION: INDICATIONS OF CHEMICAL RELEASE
Chemical agents often produce immediate symptoms
Symptoms often can be detected by pattern of mass casualties
Clustered within contained area if indoors
Downwind pattern if outdoors
Sick or dead birds or small animals may also
be discovered
Symptoms of biological agents may not appear for days after
exposure
EXPLOSION
EVACUATION PROCEDURES
Engineer reports to fire control room
Property Manager collects tenant contact list, cell phone, BlackBerry, and radio and
reports to main lobby
 Discontinues use of mobile devices and radio while in or near building
Using PA or alternate system, Property Manager
 Informs tenants of what has occurred, location of problem, and steps taken
 Provides evacuation instructions, including which exit routes and external
assembly areas to use (e.g., tenants directed away from explosion to upwind
assembly area)
 Advises tenants to open doors carefully and watch falling debris
 If warranted, considers advising occupants to filter their nose and mouth with
layers of cloth
 Instructs t4nants to discontinue use of mobile devices
 Updates tenants often
Engineers secures elevators
Building staff, engineer, and security discontinue use of mobile devices and radios
while in or near building
Building staff helps occupants requiring assistance as needed and determines which
hospital or hospitals are being used
Tenants account for employees; relay names and last known locations of missing
persons to emergency personnel and building staff.
EXPLOSION
DETECTION
 Loud Sound
 Verbal Report
 Visual Observation
 Surface Rocking
INVESTIGATE
Did the explosion occur inside or outside the
building?
 Did the building suffer structural
damage?
 If inside, are any alarms going off?
 If outside, contact TSC for wind
direction
What is the source of the explosion?
 Accidental (gas leak, incompatible
chemicals, over pressurized container)
 Intentional (bomb device)
 Did it disperse any materials?
 Be aware of secondary devices
Are there any casualties?
Is natural gas leaking, or any hazardous
materials such as diesel fuel?
Is the building service equipment damaged
(electrical, gas, water lines, or fire pumps)?
Are the media or government agencies
providing information?
 Pentagon has chemical sensors in some
locations
NOTIFY
 Call 911 with pertinent information:
Describe nature and location of incident
Provide details of other known hazards
and injuries
Give your name, phone number and
building address
 Property Manager makes initial announcement
to tenants ASAP and conveys
What is known
Steps being taken
What tenants should do
 Notify TSC-escalate up
 Alert security (to report to property if needed)
 Notify retail, vendors, and adjacent properties
(if appropriate)
EXPLOSION
WARNING
STAFF RESPONSE
Be alert to possible secondary explosion
See applicable topics including bomb threat
biological/chemical and gas leak
Did the explosion occur outside or inside the
building?
Outside
STAFF RESPONSE
Property Manager implements shelter in place
if appropriate (see Shelter-in-Place Procedures
on top page)
TSC or engineer shuts down HVAC system
Closes all air intakes and dampers,
including exhaust dampers, as needed
Property Manager contact tenants to shut
down independent HVAC systems whenever
building systems are shut down
Building staff and security implement
lockdown
Direct anyone outside to immediately see
shelter if safe to do so
Close all windows and exterior doors
Restrict egress and entry, including retail
Post signage on building’s entrances that
reads “Sheltering in Place: No Entry”
Determine if all internal doors should be
closed
Close loading dock
Engineer secures elevators
Property Manager considers advising tenants
to seal off vents, if possible, in shelter-inplace locations
Building staff monitors local media for
information
Inside
Property Manager implements partial or full evacuation
(see Evacuation Procedures on top page)
Engineer meets responding emergency personnel and
provides
Incident information
Building diagrams
Master keys
Other items as requested
TSC or engineer shuts down or increases air depending
on type of release, if any
Closes any HVAC dampers and turns off any fans
between buildings as needed
Shuts down any air handling units in nearby or
adjacent RP buildings as needed
Property Manager contacts tenants to shut down
independent HVAC systems whenever building
systems are shut down
Building staff reports injuries; provides first aid if
trained
Designated staff responds to phone calls from tenants if
safe to do so; otherwise, staff should evacuate
Attendant opens garage exit gates
Security closes loading dock
Building staff determines whether damaged area should
be sealed off
Do not use lighters or matches or touch light switches if
suspicion of gas leak
RESTORE
Take pictures of damaged areas
Contact specialized vendors
Clean up, decontaminate, or disinfect as necessary
Restore and reset building systems
Clean, service, and repair
Recertify critical equipment
Activate continuity plan if management office or
mechanical penthouse is inaccessible
Prepare incident report using RP standard template
Provide counseling services if needed
NOTIFY
When service is restored, notify
TSC, building staff
Tenants, retail, vendors, risk management, and
service providers
DEMONSTRATIONS/OTHER POLICE ACTIVITY
PRE-INCIDENT PLANNING
 Stay informed of upcoming outdoor events
Before scheduled activity, gather information about the group or
cause, including any history of peaceful or disruptive events
Conduct online research
Consult police
Consider contacting a security vendor
After research is collected, provide information to tenants in
advance so they may plan accordingly
Arrange for extra building security on day of event
Secure outside items and consider bringing small items
inside
Identify alternate command station
Identify internal assembly areas to be used by tenants and staff
Instruct tenants to identify windowless areas with minimal
number vents
Encourage tenants to maintain emergency supplies
Check door and window seals often to ensure airtight conditions
Know how to operate and shut down HVAC if TSC cannot do so
remotely
Know location of tenant-controlled ventilation and HVAC units
Listen to local news media before and during event
Become familiar with emergency announcements for PA system,
electronic communication, etc. (see Announcement Section for
samples)
SHELTER-IN-PLACE PROCEDURES
 Property Manager collects tenant contact list, cell phone,
BlackBerry, and radio, and reports to main lobby
Using PA or alternate system, Property Manager
Informs tenants of what has occurred, location of
problem, and steps taken
Instructs tenants to remain in office or report to
enclosed shelter areas away from windows and vents
Directs tenants to draw curtains or blinds
Instructs building staff and tenants to not antagonize
or interact with demonstrators
Updates tenants often
Engineer secures elevators if warranted
Use plastic cable ties to secure doors in the event security
system fails
DEMONSTRATIONS/OTHER POLICE ACTIVITY
DEMONSTRATIONS/OTHER POLICE ACTIVITY
DETECTION
STAFF RESPONSE
 Crowd or police activity
 News media
INVESTIGATE
 What is the nature of the event and is it
organized?
Is the gathering peaceful or disruptive?
Call security to monitor
How large is the crowd?
Are they on public or private property?
Are they attempting to enter the building?
Can the building be secured?
How quickly can backup security arrive if available?
Are emergency service disrupted?
Are roads blocked?
What is the media reporting?
NOTIFY
 Property Manager implements shelter
in place if appropriate (see Shelter-inPlace Procedures on top page)
 Building staff and security monitor
outdoor activity
Close loading dock
Monitor entrances and exits,
including retail and garage
 Call 911
 Provide exact location and details of
situation
 Report any injuries
 Gives your name, address, and phone
number
 Update TSC, building staff, tenants, retail
and vendors
RESTORE
NOTIFY
 Building staff maintains communications
with and receives instructions from
emergency personnel
 Engineer secures elevators
 TSC or engineer shuts down HVAC
system if tear gas is utilized
 Building staff and security maintain
lockdown
 If demonstrators enter the premises,
keep calm and be courteous
 Report any injuries and call for medical
assistance
 When safe to end shelter in place,
notify
TSC building staff, tenants, retail,
and vendors
STAFF RESPONSE
 Property Manager implements partial
or full evacuation (see Evacuation
Procedures on top page)
 Building staff and security implement
lockdown
Close all windows and exterior
doors
Restrict egress and entry,
including retail and garage
Post signage on building’s
entrances that reads “Sheltering in
Place: No Entry”
Close loading dock
Monitor outside events and local
news media for information
Prepare to secure elevators
Confine radio use to essential
communication
NOTIFY
 Call 911 with pertinent information if warranted
 Provide building name and street address
 Describe location and type of crowd
activity
 Report any injuries
 Give your name and phone number
 Property Manager makes initial announcement to
tenant ASAP and conveys
 What is known
 Steps being taken
 What tenants should do
 Notify TSC-escalate up
 Alert security (to report to property if needed)
 Notify retail, vendors, and adjacent properties (if
appropriate
NOTIFY
 When safe to end shelter in place, notify
TSC building staff, tenants, retail, and
vendors
Risk management and service
providers
RESTORE
Public
Is the activity on public or private
property
Private
Does the activity
appear
threatening?
DEMONSTRATIONS/OTHER POLICE ACTIVITY
YES
NO
 Take pictures of any damage and review
security camera footage if available
 Contact specialized vendors and make
repairs as needed
 Prepare incident report using RP
standard template
 Provide counseling services if warranted
BIOLOGICAL AND CHEMICAL
SYMPTOMS
SHELTER-IN-PLACE PROCEDURES
Chemical agents often produce immediate symptoms that may include
Red or watery eyes
Seizures
Stinging or blistering skin
Breathing difficulties
Localized sweating
Loss of coordination
Nausea
Loss of consciousness
Property Manager collects tenant contract list, cell phone, BlackBerry,
and radio, and reports to main lobby
Using PA or alternate system, Property Manager
Informs tenants of what has occurred, location of problem,
and steps taken
Instructs tenants to remain in office or report to enclosed
shelter areas away from windows, vents and elevator air
shafts; may advise tenants to seal off shelter areas
Updates tenants often
Engineer shuts down elevators to prevent spread of contaminants
throughout building
Symptoms of chemical agents often can be detected by pattern of mass
casualties
Clustered within a contained area if indoors
Downwind pattern if outdoors
Sick or dead birds or small animals may also be discovered
Symptoms of biological agents may not appear for days after exposure.
Detection will likely come via
Wave of sick people seeking emergency medical treatment
Local health care workers reporting a pattern of unusual illness
Emergency report or broadcast announcing the danger after receiving
medical reports of unusual illness
PRE-INCIDENT PLANNING
Identify alternate command station
Identify internal and external assembly areas to be used by tenants and
staff
Instruct tenants to identify windowless and enclosed shelter areas in
their space with minimal number of vents (conference rooms, work
areas, restrooms, pantries, etc.
Designate alternate locations for business continuity should management
office and/or mechanical penthouse become inaccessible
Encourage tenants to maintain emergency supplies
Check door and window seals often to ensure airtight conditions
Know how to operate and shut down HVAC if TSC cannot do so remotely
Post instructions near control panel if HVAC can be set to maximize intake
of outside air to dilute chemical in building
Know location of tenant-controlled ventilation and HVAC units (e.g.,
restaurant hoods)
Become familiar with emergency announcements from PA system,
electronic communication, etc. (see Announcement Section)
BIOLOGICAL AND CHEMICAL
EVACUATION PROCEDURES
Engineer reports to control room
Property Manager collects tenant contact list, cell phone, BlackBerry,
and radio, and reports to main lobby
Using PA or alternate system, Property Manager
Informs tenants of what has occurred, location of problem,
and steps taken
Provides evacuation instructions, including which exit routes
and external assembly area to use (e.g., tenants directed away
from contaminated areas to an upwind assembly area)
If warranted, considers advising occupants to filter their nose
Updates tenants often
Building staff helps occupants requiring assistance as needed
Engineer shuts down elevators to prevent spread of contaminants
throughout building
Building staff and tenants segregate exposed people to prevent
spread of contaminants
Everyone in building may have been exposed and should be
decontaminated by first responders
Determine who has the greatest need for medical assistance
Building staff determines which hospital or hospitals are being used
Tenants account for employees; relay names and last known
locations of missing persons to emergency personnel and building
staff
BIOLOGICAL AND CHEMICAL
 Localized
DETECTION
 Suspicious envelope or package
Is the release inside or
outside the building?
Outside
 Potentially large-scale
 Unusual vapor, mist, liquid or cloud
 Unexplained odors
 Pattern of casualties
 Abandoned chemical sprayer
 Unexplained metal debris
INVESTIGATE
Can the suspicious substance be identified?
Is it chemical or biological?
Is it inside or outside the building?
What is it proximity to occupants?
Is it contained or spreading?
If outside, contact TSC for wind
direction
Are there casualties or common symptoms?
Are the media or government agencies
providing information?
Pentagon has chemical sensors in
some locations
NOTIFY
 Call 911 with pertinent information:
 Describe nature and location of incident or
release
 Provide details of other known hazards and
injuries
 Give your name, phone number, and
building address
 Property Manager makes initial
announcement to tenants ASAP and
conveys
Inside
STAFF RESPONSE
 Property Manager implements partial or full
evacuation (see Evacuation Procedures on top
page)
 Engineer meets responding emergency
personnel and provides
 Incident information
 Building diagrams
 Master keys
 Other items as requested
 TSC or engineer shuts down or increases air
depending or release
 Closes any HVAC dampers and turns off any
fans between buildings as needed
 Shuts down any air handling units in nearby or
adjacent buildings as needed
 Property Manager contacts tenants to shut
down independent HVAC systems whenever
building systems are shut down
 Building staff reports injuries; provides first aid
if trained
 Designated staff responds to phone calls from
tenants if safe to do so; otherwise, staff should
evacuate
 Attendant opens garage exit gates
 Security closes loading dock
 Building staff and security confine radio use to
essential communication, keeping airwaves free
for critical information
 Building staff determines whether contaminated
areas should be sealed off
 What is known
 Steps being taken
 What tenants should do
 Notify TSC-escalate up
 Alert security (to report if safe to do so)
 Notify retail, vendors, and adjacent
properties (if appropriate)
NOTIFY
 When building is safe notify
 TSC and building staff
 Tenants, retail, vendors, risk
management, and service providers
BIOLOGICAL AND CHEMICAL
STAFF RESPONSE
 Property Manager implements shelter in
place (see Evacuation Procedures on top
page)
 TSC or engineer shuts down or increases
air depending on release
 Closes all air intakes and dampers,
including exhaust dampers as needed
 Property Manager contacts tenants to shut
down independent HVAC systems whenever
building systems are shut down
 Building staff and security implement
lockdown
 Direct anyone outside to immediately seek
shelter if safe to do so
 Close all windows and exterior doors
 Close interior doors if necessary
 Restrict egress and entry, including retail
 Post signage on building’s entrances that
reads “Sheltering in Place: No Entry”
 Determine if all internal doors should be
closed
 Close loading dock
 Property Manager considers advising
tenants to seal off vents, if possible, in
shelter-in-place locations
 Engineer, building staff, and security
should
 Be alert to possible second release
 Confine radio use to essential
communication, keeping airwaves free for
critical information
RESTORE
 Take pictures of any damage or
contaminated areas
 Contact specialized vendors
 Clean up, decontaminate, or disinfect as
necessary
 Restore and reset building systems
 Clean, service, and repair
 Recertify critical equipment
 Activate continuity plan if management
office or mechanical penthouse is
inaccessible
 Prepare incident report using RP standard
template
 Provide counseling services if needed
BOMB THREAT
PRE-INCIDENT PLANNING
Create Bomb Search Team
Engineer
Security Officer
 Property Manger coordinates efforts
Create and maintain bomb threat folders at three location
Property management office
Engineer’s office
Security console or office
Produce and place Telephone Bomb threat Checklist, Bomb Search
Checklists, and Bomb Search Team contact information (including tenant
representatives) in folders
Update monthly Bomb Search Team contact information
Stay alert to signs of possible explosive device, including
Vehicle or container that appears out of place
Suspicious or oversized package
Unusual device attached to chemical or flammable liquid container,
or compressed gas cylinder
Check for suspicious items or packages while conducting routine building
inspections
Identify alternate command station
Identify external assembly areas to be used by tenants and staff
Designate alternate locations for business continuity should management
office and/or mechanical penthouse become inaccessible
Know how to operate and shut down HVAC if TSC cannot do so remotely
Know location of tenant-controlled ventilation and HVAC units
Become familiar with emergency announcements for PA system, electronic
communication, etc. (see Announcement Section for samples)
BOMB THREAT
SYMPTOMS
Develop checklists with logical search patterns for each floor, common
area, basement, garage, loading dock, and retail space
Service area
Electrical closet
Mechanical closet
Communications closet
Fire extinguisher/fire hose
cabinets
Corridors
Restrooms
Elevator lobby
Disturbed ceiling tiles
Open or disturbed access panels
or hatches
Tenant reception area
Closets
Large planters
Garbage cans
Kitchen or panty areas
Unknown, unidentified packages
within tenant space
Search of premises could be conducted in following order
Any area identified by threat
Building exterior: star at building and work outward to 50 feet
Visually inspect cars in all parking areas of building
Interior areas with public access (including stairwells)
Non-public interior areas (including stairwells)
Secured interior areas
Outbuildings
Roof
TELEPHONE BOMB THREAT
Telephone Bomb Threat Checklist
 Produce checklist and make available to building staff and
tenants
Keep near phones
 Advise tenants to inform employees of Caller ID procedures
Encourage them to add procedures to checklist
Determine if threat is credible or not
 Credible: Caller tends to prolong call and make demands
Often furnishes details 9location of device and reasons for
planting it)
Calls repeatedly
 Indications of hoax: Caller tends to be abrupt and hurried
Provides few details
Often does not call back
BOMB THREAT
TELEPHONE BOMB THREAT CHECKLIST
Follow These Instructions When A Telephone Threat Is Received:
Note: Listen For Background Noises
Identity of Caller
Voice
Speech
Language
___Loud
___Fast
___Good
___Soft
___Slow
___Obscene
___High Pitch
___Distinct
___Poor

Keep The Caller On The Line As Long As Possible

Ask Him/Her To Repeat The Message

Record Every Word Spoken By The Caller
___Raspy
___Disturbed

Inform Caller That The Building Is Occupied
___Deep
___Nasal

Pay Particular Attention To Background Noises
___Pleasant
___Stutter
___Intoxicated
Ask The Caller The Following Questions If Possible:
Accent
Manner
___Local
___Calm
___Irrational
___Foreign
___Angry
____Incoherent
______Type
___Rational
____Emotional
The Type Of Explosive It Is___________________________
___Coherent
____Nervous
The Reason It Was Placed____________________________
___Deliberate
___Righteous
1.
The Exact Location Of The Bomb_______________________
2.
The Time Set For Detonation__________________________
3.
What The Bomb Looks Like___________________________
4.
5.
___Laughing
Message Received From The Caller:
Background Noise
____Office Machine ___Trains
___Factory Machines
___Music
Title____ Name Of Person Receiving The Call _________________
___Animals
___Quiet
Date Of Call__________Time Of Call___________AM/PM
___Airplanes
___Voices
Origin Of Call: Local____Long Distance____ Internal______
___Street Traffic
___Other
(Insert Company’s Caller ID Procedures Here) To Trace And Record The
Number Of A Threatening all, Follow These Instructions:
Who Did You Notify About The Call? _______________________
Did the Caller Seem Familiar With The premises? _____________
If Yes, How? __________________________________________
BOMB THREAT
BOMB THREAT
DOCUMENT BOMB THREAT
Telephone
Complete Bomb Threat Checklist
Attempt to trace call using company’s Caller ID procedures
E-mail
Leave threat message open on computer until assistance arrives
Print copy of message
Written
Rewrite threat verbatim on separate piece of paper and include
additional information: location, date, time, witnesses , and
surrounding circumstances
Handle original document as little as possible
If small enough, place original document in bag or envelope without
folding, tearing, crumbling, etc.
In Person
Provide complete description of person and document what was said
Record when threat occurred and in which direction person was
headed
BOMB SEARCH PROCEDURES
Property Manger coordinates bomb Search Team activities
 Follows up immediately with person who received call to
complete Telephone Bomb Threat Checklist
 Notifies Bomb Search Team of situation and assigns specific
areas to be searched
 Confirms 911 has been called as necessary
 Assigns staff member to meet emergency personnel
 Meets with tenant representative to notify occupants
 Considers if potential target is on premises
 Inquires if bomb threats have been reported in area or city, with
similar profile
Engineer and security collect appropriate bomb Search Checklist(s),
then meet at fire control room for assignment
 Coordinate search efforts with police if on premises
 Conduct search with tenant representative
BOMB THREAT
EVACUATION PROCEDURES
Engineer reports to fire control room
Property manager collects tenant contact list, cell phone, BlackBerry,
and radio, and reports to main lobby
Using PA or alternate system, Property manager
On threat, use elevators to speed up evacuation
Building staff, engineer and security discontinue use of mobile devices
and radios while in or near building
Building staff helps occupants requiring assistance as needed
Tenants account for employees; relay names and last known locations
of missing persons to emergency personnel and building staff
Property Manager accounts for building staff
SUSPICIOUS PACKAGE INDICATORS
Handwritten or poorly typed
Misspelled words
Incorrect names or titles
Unusual stains or odors
Oddly shaped or lopsided
Excessive or no postage
Protruding wires
Hand delivered
No return address
Return address does not match
postmark
Liquid-like sound
Resistance or pressure when
opening
Bulky or rigid envelope
BOMB THREAT
DETECTION




NOTIFY
Telephone call
E-mail
Written
Verbal Rumor
INVESTIGATE
What type of threat is it?
If by telephone, has the Telephone bomb
Threat checklist been completed by the
person who received the call?
Were specific details provided, such as a
description of the device and its location?
Was a reason for the threat expressed?
Did the threat come from a stranger or a known
person?
Are there any notable circumstances at the time of
the threat, such as a recent employment issue?
Does the threat appear credible?
Should a search be conducted?
Is the threat credible?
Yes
No
NOTIFY
 Inform TSC, building staff, and tenants, if
appropriate
 Notify emergency personnel, security, retail,
and vendors, if appropriate
 Call 911 by telephone and provide pertinent
information:
 Give building name and street address
 Describe type of threat
 Provide details including any trace information
 Give your name and phone number
 Notify by telephone or email
 TSC, building staff, and tenants
 Security (to report to property if needed)
 Retail, vendors, and adjacent properties (if
appropriate)
SEARCH
 Property Manger coordinates bomb search
activities (see Bomb Search Procedures on top
page)
 Bomb Search Team conducts search (see Bomb
Search Procedures on top page)
 Building staff, engineer and security turn off all
mobile devices and two way radios; use
alternate means of communication
 Security closes loading dock
 Monitors entrances and exits, including retail
and garage
No
RESTORE
 Prepare incident report using RP
standard template
Was a suspicious item found or
Does the threat remain credible?
STAFF RESPONSE
Property Manager implements building evacuation
(see Evacuation Procedures on top page)
Designated staff member meets responding
emergency personnel and provides
Incident information
Building diagrams
Master Keys
Other items as requested
TSC or engineer secures building systems as
necessary
Designated staff responds to phone calls from
tenants if safe to do so; otherwise, staff should
evacuate
Attendant opens garage exit gates if safe to do so
RESTORE
 Take pictures of any damage areas
 Contact specialized vendors as necessary to
clean , service and recertify critical equipment
 Restore and reset building systems
 Activate continuity plan if management office or
mechanical penthouse is inaccessible
 Prepare incident report using RP standard
template
 Provide counseling services if needed
Yes
NOTIFY
WARNING
In no case should a searcher touch, move, jar or
attach anything to a suspicious object
Advise everyone to leave the area immediately
Turn off all mobile devices and radios
Do not touch light switches
BOMB THREAT
NOTIFY
 Update 911 by telephone
 Provide exact location and description of
found item
 Update TSC, building staff, tenants, retail and
vendors
 Notify adjacent properties, if appropriate
 When building is safe, notify
 TSC and building staff
 Tenants, retail, vendors, risk management
and service providers
CRIMINAL ACTIVITY
PRE-INCIDENT PLANNING
Acquire intelligence information from security vendor on pertinent
area information
Repair and replace as necessary
Meet with adjacent properties and area associations for current
criminal activity trends
Keep criminal activity folder at three locations
Property management office
Engineer’s office
Security console or office
Document any suspicious activity and place in folders, including
information gathered from building staff, tenants, security vendor,
adjacent properties, are area associations
List date, time, location, and type of activity
Provide number and description of suspicious persons
CRIMINAL ACTIVITY
CRIMINAL ACTIVITY
DETECTION
 Missing item(s) or document(s)
 Evidence of break-in or illegal activity
 Vandalism
INVESTIGATE
 What kind of crime is it and where did it
occur?
Is it a recurring crime?
Was anything take or damaged?
Does it appear that the perpetrator(s) are still in
or near the building?
Are there any witnesses suspects?
Has anyone been injured?
Have emergency personnel and backup security
been called?
NOTIFY
STAFF RESPONSE
 Property
Manger meets responding
emergency personnel and provides
 Incident information
 Building diagrams
 Master keys
 Other items as requested
 Building staff requests additional security
if available
 Security clears area
 Monitors entrances and exits,
including retail and garage
 Protects property
 Building staff and security isolate
witnesses
 Document all events and actions
carefully
 Preserve crime scene; do not touch
evidence
 Confine radio use to essential
communication
 Call 911 with pertinent information if
warranted
 Give building name and street address
 Provide details of incident, including type of
criminal activity, specific location, and
number and description of any suspects
 Report any injuries
 Give our name and phone number
 If appropriate, Property Manager makes initial
announcement to tenants ASAP and conveys
 What is known
 Steps being taken
 What tenants should do
 Notify TSC-escalate up
 Alert security (to report to property if needed)
 Notify retail, vendors and adjacent properties
(if appropriate)
CRIMINAL ACTIVITY

WARNING
See topic on workplace violence if
any of the following has occurred
 Written, verbal, or physical threat
 Threat or evidence of weapon
 Act of violence
STAFF RESPONSE


Update TSC, building staff, tenants,
retail, and vendors if appropriate
Notify risk management and service
providers if appropriate
 RESTORE
 Take pictures of any damage and review
security camera footage if available
 Contact specialized vendors and make
repairs as needed
 Recertify and reset before restoring service
 Prepare incident report using RP standard
template
 Provide counseling services if warranted
WORKPLACE VIOLENCE
PRE-INCIDENT PLANNING
SHELTER-IN-PLACE PROCEDUES
Property Manager collects tenant contact list, cell phone, BlackBerry and radio, and
reports to main lobby
Be alert to early warning signs of violence
Angry outbursts or combativeness
Overreaction to seemingly minor issues
Displays of intolerance or social withdrawal
Encourage tenants to keep property management advised of any potential
violent behavior an any orders of protection for their employees
Encourage tenants to maintain emergency supplies
Identify alternate command station
Identify internal and external assembly areas, with alternates, to be used by
tenants and staff
Designate alternate locations for business continuity should management office
and/or mechanical penthouse become damaged or inaccessible
Become familiar with emergency announcements for PA system, electronic
communication, etc. (see Announcement Section for samples
Survey PA system to determine zoned coverage and audibility
Using PA or alternate system Property Manager
Informs tenants of what has occurred, location of problem, and steps taken
Instructs tenants to remain in office or report to enclosed shelter areas, away
from windows
Advises tenants to close and lock doors if appropriate
Updates tenants often
Engineer secures elevators if warranted
Building staff and security report any injuries
Isolate witnesses
Document all events and actions carefully
Preserve crime scene; do not touch evidence
Building staff determines which hospital or hospitals are being use
INDICATORS OF WHEN TO CALL 911
EVACUATION PROCEDURES
Verbal or written threats that would cause harm to person or property
Physical threats or acts of violence to person or property
Threat or evidence of weapon
Rage or severe mood swings
Drug-or alcohol-induced state
Engineer reports to fire control room
Property Manager collects tenant contact list, cell phone, Blackberry, and radio,
and reports to main lobby
Using PA or alternate system, Property Manager
Informs tenants of what has occurred, location of problem and steps
taken
Provides evacuation instructions, including which exit routes to use
Instructs tenant to be cautious and exit quietly
Updates tenants often
Engineer secures elevators if warranted
Building staff and security report any injuries
Isolate witnesses
Document all events and actions carefully
Preserve crime scene; do not touch evidence
Building staff helps occupants requiring assistance as needed and determines
which hospital or hospitals are being used
Tenants account for employees; relay names and last known locations of
missing persons to emergency personnel and building staff
WHAT TO DO IF WEAPON IS DISPLAYED
Follow instructions of perpetrator and avoid arguing
Try to remain calm and move slowly
Be observant without staring
Consider talking to perpetrator to learn as much as possible about the
individual
If several people are involved, focus on one individual
If firearm goes off, take cover on floor
Duck behind equipment or furniture
WORKPLACE VIOLENCE
STAPH INFECTION/PANDEMIC FLU
PRE-INCIDENT PLANNING
 Update monthly the tenant and staff contact lists
 Keep local or county health agency’s phone number on file
 Encourage tenants to educate employees about prevention and treatment of
staph infections
Request that tenants report staph infections immediately
 Develop pandemic flu response plan in advance of possible mass absenteeism
Cross-train building staff to perform essential tasks
Determine which staff members could telecommute and how they would
gain access to IT resources
Assess minimum staffing required to maintain safe environment and when
management would need to close building
Develop checklist for complete building shutdown: notifications,
systems, personnel, and vendor contracts
 Be prepared to set up hand sanitizer dispensers in lobby, meeting rooms, and
other common areas
 Confirm that cleaning crews are prepared
Currently using proper disinfecting techniques in public spaces
Have plan for escalating hygiene efforts if pandemic or staph outbreak
occurs
Able to maintain or adequately secure disinfecting supplies early on
STAPH INFECTION CHARACTERISTICS
 Staphylococcus aureus bacteria, also called staph, can be found on healthy
individuals on skin or in nose or throat
 Antibiotic-resistant staph infections are a serious public health concern
MRSA stands for methicillin-resistant Staphylococcus aureus
Spread by contact, either directly or via shared items, such as
towels and door handles
 Infection can occur among those with chronic conditions, open wounds, or
weakened immune systems, as well as newborns, nursing mothers, and the
elderly
 On skin, staph infections ause red, swollen, pus-filled sores; internal infections
can cause wide rang of serious conditions, from severe nausea to pneumonia to
hart failure
Can be accompanied by fever, chills, and sweats
 Treatment typically involves specialize antibiotics and covering open soars
STAPH INFECTON/PANDEMIC FLU
PANDEMIC FLU CHARACTERISTICS
Influenza (flu) viruses are typically most dangerous to the young,
the elderly and those with compromise immune systems
Spread primarily by direct contact
Masks are not an effective barrier
Influenza pandemics (worldwide epidemics) tend to return in waves
Successive rounds of infection occur weeks or months after
initial outbreak
Major pandemic would cause severe disruptions
Infection could spread across globe within three weeks
Vaccines would be limited or nonexistent in first six to eight
months
Mass absenteeism across every industry and sector
Overwhelmed healthcare system
Schools and some public gathering places would likely close
City’s resources would be depleted
PRECAUTIONS
Wash hands frequently for 15 to 30 seconds
Dry with disposable towel; use separate towel to turn off
faucet
Cover mouth with elbow (not hands) before coughing
Avoid touching nose, mouth, and eyes
Keep hand sanitizer, containing at last 62 percent alcohol, at desk or
workstation and in common areas
Keep wounds clean and covered with dry, sterile bandages
Avoid using shared items
Disinfect public surfaces frequently
WORKPLACE VIOLENCE
DETECTION
Verbal, physical, or written threat
Irrational behavior
Display of weapon
Act of violence
INVESTIGATE
 What is the nature of the incident and
who is displaying the violent behavior?
 Is it a stranger or a disgruntled
employee?
 Are there any hostages or demands
 How many perpetrators are there?
 Are weapons involved and have they been
used?
 If yes, did injuries or damage to the
building occur?
 Have emergency personnel and backup
security been called?
NOTIFY
 Call 911 with pertinent information if
warranted
 Give building name and street
address
 Provide details of incident, including
number and description of
perpetrators, specific location and if
weapons are involved
 Report any injuries
 Give your name and phone number
 Property Manager makes initial zoned
announcement to tenants ASAP and
conveys
 What is known
 Steps being taken
 What tenants should do
 Notify TSC-escalate up
 Alert security (to report to property if
needed)
 Notify retail, vendors and adjacent
properties (if appropriate)
Consider implementing
building lockdown
 Perpetrator(s) are
outside the building, on
the move, or location is
unknown
Consider implementing
partial or full evacuation
 Perpetrator(s) are
stationary and
evacuation can be
executed safely
THREAT
 Property
Manager implements
shelter in place if appropriate
(see Shelter-in-place
Procedures on top page)
 Engineer meets responding
emergency personnel and
provides
 Incident information
 Building diagrams
 Master keys
 Other items as
requested
 Building staff requests
additional security if available
 Security clears area
 Attempts to defuse
situation before help
arrives, if safe to do so
 Monitors entrances and
exits, including retail and
garage
 Protects property
 Building staff and security
confine radio use to essential
communication
WORKPLACE VIOLENCE
WEAPON OR VIOLENT ACT
STAFF RESPONSE
 Property
Manager implements shelter in
place if appropriate (see Shelter-inplace Procedures on top page)
 Engineer meets responding emergency
personnel and provides
 Incident information
 Building diagrams
 Master keys
 Other items as requested
 Shuts down building systems as
directed
 Property Manager establishes direct line
of communication with police incident
commander and follow instructions
 Building staff requests additional
security if available
 Security clears area
 Monitors entrances and exits,
including retail and garage
 Protects property
 If fight occurs attempts to defuse
situation before help arrives, if
safe to do so
 If hostage incident develops inform
emergency personnel of location,
number of persons held, and
information about hostage taker(s)
 Building staff and security confine radio
use to essential communication






NOTIFY
Yes
Do conditions warrant or allow
for safe evacuation?
Property Manager implements
partial or full evacuation (see
Evacuation Procedures on top
page)
 Establishes or maintains
direct line of communication
with police incident
commander and follows
instructions
Engineer provides emergency
personnel with requested items
TSC or engineer shuts down
building systems as directed
Designated staff responds to
phone calls from tenants if safe
to do so; otherwise, staff should
evacuate
Attendant opens garage exit
gates
Building staff and security
confine radio use to essential
communication
No
 When safe to end shelter in
place or evacuation, notify
 TS, building staff,
tenants, retail, and
vendors
 Risk management and
service provider
RESTORE
 Take
pictures of any damage and review security camera footage if available
 Contact specialized vendors and make repairs as needed
 Recertify and reset before restoring service
 Activate continuity plan if management office or mechanical penthouse is
inaccessible
 Prepare incident report using RP standard template
 Provide counseling services if warranted
STAPH INFECTION/PANDEMIC FLU
STAPH INFECTION
DETECTION
Notification from
tenant, vendor or staff
member
INVESTIGATE
How many people are
infected and what are the
symptoms?
How many additional
people could be exposed?
NOTIFY
 Inform local or county
health agency ASAP with
pertinent information
Give building name
and street address
Provide details
including symptoms
and number of
infected and/or
exposed persons
Give contact name
and phone number
 Notify TSC-escalate up
 Alert cleaning vendor
 Property Manager makes
initial notification to
tenants and conveys
What is known
Steps being taken
What tenants should
do
 Alert retail, security,
other vendors, and
adjacent properties (if
appropriate)
STAFF RESPONSE
Property Manager and
designated building staff
disseminate information as it is
received from health officials
Follow instructions for
health agency
Consult tenants to
determine if new infections
are occurring
Ensure cleaning crews are
escalating disinfecting efforts in
all public areas including
Door handles and surfaces
Restrooms
Elevator panels
Place hand-sanitizer
dispensers in common areas if
outbreak is extensive
NOTIFY
When risk of infection no
longer exists, notify
TSC, building staff,
tenants, retail, and vendors
Risk management and
service providers
PANDEMIC FLU
DETECTION
 News
outlets and public health agencies
STAFF RESPONSE
Manager and designated
building staff disseminate information
as it is received from health officials

INVESTIGATE
 Is
the outbreak occurring locally?
 How severe is the outbreak in infected areas?
 What is the infection rate and how
severe is the illness?
 What are the first signs of the illness?
NOTIFY
 Inform local or county health agency ASAP
with pertinent information
Give building name and street address
Provide details including symptoms and
number of infected and/or exposed
persons
Give contact name and phone number
 Notify TSC-escalate up
 Alert cleaning vendor
 Property Manager makes initial notification to
tenants and conveys
What is known
Steps being taken
What tenants should do
 Alert retail, security, other vendors, and
adjacent properties (if appropriate)
(outbreak local)
 Property

Follow instructions from health agency
Consult tenants to determine how
many new infections are occurring
 Advise
tenants to discourage entry of
infected employees
 Informs tenants building could be
closed if absenteeism jeopardizes safe
building operations
 Implements work-from-home
arrangements for nonessential
building staff
 Inventory and maintain supplies
Depending on severity of outbreak,
consider more serious restrictions
(bans on use of shared conference
rooms, access denied to anyone
displaying symptoms, etc.)
 Close building when conditions
warrant; activate continuity plan
RESTORE
 Restore and reset building systems
as needed
 Disinfect, service, and recertify
RESTORE
Prepare incident report using
RP standard template
Provide counseling services if
warranted
STAFF RESPONSE
 Order
(outbreak not local)
supplies to last several months
 Place hand-sanitizer dispensers in common
areas
 Implement more aggressive cleaning measures
 Distribute educational literature abut
prevention
 Confirm preparedness measures among critical
vendors
 Prepare building and staff for mass
absenteeism should outbreak occur
STAPH INFECTION/PANDEMIC FLUE
 Inventory and order supplies
 Prepare incident report using RP
standard template
 Provide counseling services if
warranted
NOTIFY
When building can be reopened, notify
TSC, building staff, tenants, retail
and vendors
Risk management and service
providers
HAZARDOUS MATERIAL SPILL OR LEAK
PRE-INCIDENT PLANNING
Maintain lists near fire control room, engineer’s office, and
storage areas
Storage locations, quantities, and expirations (if
applicable) of all hazardous materials
Contact information for specialized cleaning vendors
Keep hazardous material clearly marked
Follow safe storage procedures to avoid leaks, spills, overpressurized containers, and combination of incompatible
chemicals
Identify alternate command station
Identify internal and external assembly areas to be used by tenants
and staff
Instruct tenants to identify windowless and enclosed shelter
areas in their space with minimal number of vents (conference
rooms, work areas, restrooms, pantries, etc.)
Designate alternate locations for business continuity should
management office and/or mechanical penthouse become inaccessible
Encourage tenants to maintain emergency supplies
Check door and windows seals often to ensure airtight conditions
Know how to operate and shut down HVAC if TSC cannot do so
remotely
Post instructions near control panel if HVAC can be set to maximize
intake of outside air to dilute chemical in building
Know location of tenant-controlled ventilation and HVAC units
Become familiar with emergency announcements for PA system,
electronic communication, etc. (see Announcement Section for
samples)
SHELTER-IN-PLACE PROCEDURES
 Property Manager collects tenant contact list, cell phone, BlackBerry, and radio,
and reports to main lobby
 Using PA or alternate system, Property Manager

Informs tenants of what has occurred, location of problem and
steps taken

Instructs tenants to remain in office or report to enclosed shelter
areas away from windows, vents, and elevator air shafts; may
advise tenants to seal off shelter areas

Updates tenants often
 Engineer secures elevators if warranted
 Building staff, engineer, and security discontinue use of mobile devices and
radios if threat of explosion exists
EVACUATION PROCEDURES
 Engineer reports to fire control room
 Property Manager collects tenant contact list, cell phone, BlackBerry, and radio,
and reports to main lobby
Discontinues use of mobile devices and radio while in our near building if
warranted
 Using PA or alternate system, Property Manager
Informs tenants of what has occurred, location of problem, and steps
taken
Provides evacuation instructions, including which exit routes and
external assembly areas to use (e.g. directs tenants away from
contaminated areas to upwind assembly area)
If warranted, considers advising occupants to filter their nose and mouth
with layers of cloth
Instructs tenants to discontinue use of mobile devices if warranted
Updates tenants often
 Building staff helps occupants requiring assistance as needed
Reports any injuries or exposures and determines which hospital(s) are
being used
 Anyone exposed to hazardous materials should be
decontaminated by first responders
 Engineer secures elevators
 Building staff, engineer, and security discontinue use of mobile devices and
radios if warranted
 Tenants account for employees; relay names and last known locations of missing
person to emergency personnel and building staff
HAZARDOUS MATERIAL SPILL OR LEAK
HAZARDOUS MATERIAL SPILL OR LEAK
DETECTION
Chemical odor
Verbal report
Visual observation
INVESTIGATE
Has the chemical been
identified and hat are its
relate hazards?
Is the spill inside or outside
the building?
 How large is the spill?
 Is it contained or
spreading?
 Could the ventilation or
water system become
contaminated?
 If outside, contact TSC for
wind direction
Have any injuries been
reported?
Are the media, emergency
personnel, or government
agencies providing
information?
 Pentagon has chemical
sensors in some locations
NOTIFY
 Call 911 with pertinent
information (if appropriate)
Describe nature and
location of incident
Provide details of other
known hazards and
injuries
Give your name, phone
number, and building
address
 Property Manager makes
initial announcement to
tenants ASAP and conveys
What is known
Steps being taken
What tenants should do
 Notify TSC-escalate up
 Contact specialized cleaning
vendor (if appropriate)
 Alert security (to report to
property if needed)
 Notify retail, vendors, and
adjacent properties (if
appropriate)
Is the incident inside Inside
or outside the
building?
Does the spill warrant
partial or full
evacuation?
Outside
STAFF
RESPONSE
Property Manger
implements shelter in place
if appropriate (see Shelterin-Place Procedures on top
page)
Advises tenants to
move away from
windows that face
outside spill
Considers advising
tenants to seal off
vents, if possible, in
shelter-in-place
locations
TSC or engineer shuts
down HVAC system
Closes all air intakes
and dampers, including
exhaust dampers, as
needed
Property manager
contacts tenants to shut
down independent
HVAC systems
whenever building
systems are shut down
Security and building staff
implement lockdown
Closes all windows and
exterior doors
Restrict egress and
entry, including retail
Post signage on
building’s entrances
that reads “Sheltering
in Place: No Entry”
Determine if all
internal doors should be
closed
Close loading dock
Building staff monitors local
media for information and
follows instructions of
emergency personnel
No
STAFF
RESPONSE
Property Manager
implements localized
shelter in place if
appropriate (see Shelterin-Place) Procedures on
top page)
 TSC or engineer shuts
down air if vapors or
gases could spread
through system
 Closes any HVAC
dampers and turns
off any fans
between buildings
as needed
 Shuts down any
handling units in
nearby or adjacent
buildings as
needed
 Property Manager
contacts tenants to
shut down
independent HVAC
systems whenever
building systems
are shut down
 Engineer secures
elevators if warranted
 Security seals off
contaminated area
 Property Manager or
engineer meets
specialized cleaning
vendor

STAFF RESPONSE
Yes
Property Manager implements partial or full evacuation (see Evacuation Procedures on top
page)
 Engineer meets responding emergency personnel and provides
 Incident information
 Building diagrams
 Master keys
 Other items as requested, including location of equipment, drains, stairwells, air shafts
or sump pumps lower than spill
 Engineer shuts down energized electrical equipment if threat of fire or explosion exists (e.g.
equipment lower than spill)
 Secures elevators
 TSC or engineers shuts down or increases air depending on hazard and location
 Closes any HVAC dampers and turns off any fans between buildings as needed
 Shuts down any air handling units in nearby or adjacent buildings as needed
 Property Manager contacts tenants to shut down independent HVAC systems whenever
building systems are shut down
 Security seals off contaminated area
 Building staff reports injuries
 Only emergency personnel should enter contained hazmat area to provide rescue
 If exposed to chemical, remove contaminated items and seek medical help immediately
 Designated staff responds to phone calls from tenants if safe to do so; otherwise, staff should
evacuate
 Attendant opens garage exit gates
 Security closes loading dock if safe to do so
 Building staff, engineer and security discontinue use of mobile devices and radios if warranted
 Do not use lighters or matches or touch light switches

RESTORE
 Take pictures of damaged or contaminated areas
 Clean up decontaminate, or disinfect as necessary using specialized vendors
 Conduct air sampling as needed
 Restore and reset building systems
 Service and recertify critical equipment
 Activate continuity plan if management office or mechanical penthouse is inaccessible
 Prepare incident report using RP standard template
 Provide counseling services if needed
NOTIFY
When building is safe, notify
TSC, building staff, tenants, retail and vendors, risk management and
service providers
HAZARDOUS MATERIAL SPILL OR LEAK
ACTIVE SHOOTER
SHELTER IN PLACE
DETECTION
Individual seen
with gun (shooter)
Shots fired
Injured
Reports of
gunman on
premises
INVESTIGATE
Location of shots
fired/shooter
DO
CONDITIONS
CALL FOR
EVACUATION
OR SHELTER
IN PLACE?
RESPONSE
EVACUATE
Consider your risks before leaving
When in doubt, stay put and wait
for instructions from emergency
responders.
If it is possible to escape the area
safely and avoid danger, do so by
the nearest exit. Leave in the room
all person items.
 As you exit the building, keep
your hands above your head and
listen for instructions that may be
given by police officers. If an
officer points a firearm at you,
make no movement that may
cause the officer to mistake your
actions for a threat. Try to stay
calm.
Secure your immediate area:
Lock and/or barricade doors with
any available object(s) (chairs,
tables, desks, etc)
Turn off lights
Close blinds
Block windows
Turn off computer monitors
Keep occupants calm, quiet, and
out of sight by laying low to the
ground
Keep yourself out of sight and
take adequate cover/protection (i.e.
concrete walls, desks, chairs,
tables, filing cabinets, etc.) Such
cover may protect you from injury
Silence cell phones
Place signs in exterior windows to
identify the location of injured
persons
Close window blinds
Do not huddle with others-spread
out in the room
NOTIFY
Call 911
What to Report…
Your specific location-building
name and office/room number
Number of people at your
specific location
Injuries-number injured, types of
injuries
Assailant(s)- location, number of
suspects, race/gender, clothing
description, physical features,
type of weapon(s) (long gun or
hand gun), number of weapons,
backpack, shooter’s identity if
known, separate explosions from
gunfire, etc.
RESTORE
As first responders move into the affected area, rescue efforts will be delayed until the shooter is located and stopped or no longer a threat to life safety
If you are wounded or with someone who is wounded, these officers will bypass you to search for the shooter and stop the killing. Rescue teams will follow shortly to
aid you and others.
To assist the police please stay calm and patient during this time, and do not interfere with police operations.
When you encounter the police, keep your hands empty and in plain view at all times. Listen to their instructions and do exactly what they say. If you are evacuating,
carry nothing that could be mistaken for a weapon.
Rescue teams will follow shortly after the first responding officers enter the building. They will attend to the injured and remove everyone safely from the area.
ACTIVE SHOOTER