Transcript ppt - elag2004.no

Portals (ii) Workshop results
presentation
By:
Milos Petrovich
Mats Herder
Hege Folkestad
Mark Carden
Tatjana Likar
Jiri Pavlik
Vitodrag Vodnik
Jan Pokorny
Martin Ledinsky
Dennis Bongers
Selected topic areas
• Philosophy behind (library) portals
– What are they?
– How many do we need?
– How do they relate to our OPACs, University
portals and internal and external resources
• User experience
– How to attract users and guide them well
– Ask a librarian
– Artificial Intelligence
What makes a portal a portal and
not just a gateway?
A portal is a web site that adds distinct value to
a target audience by providing them:
– Easy access to multiple sources of
information
– Management of the data
– Personalization options
– Single sign on functionality
Enterprise Portal
Learning
Management
Systems
Notifications
Student Admin
Library Portal
Federated
Searching
Gateway
Abstract
DB
Local
Dig Coll
Additional
Library
services
OPAC
Remote Full text
catalogue repository
University, faculty, regional,
national, or subject Portals?
They may all co-exist. We don’t know, which type will be
dominant over the other, but time will tell.
Other remarks:
•
Important for the user will be the ability to apply
channels across multiple portals (interoperability)
•
There are many opportunities to share infrastructure
that we should pursue as long as…
•
individual institutions can still manage and brand their
own (Library) Portal
The Perfect World
My Portal Anywhere
All other portals are toolkits
from which I take what I need
User experience
1.
2.
3.
4.
5.
Visibility
Personalization
Authorization
Support (ask a librarian / training)
Just needs to deliver the right information
Ask a librarian functionality
So what is new
• Technical questions together with “normal
questions”
• Number of questions (More or less?)
• The librarian is remote  more difficult but
opportunities
Ask a librarian
Types of service
• Artificial Intelligence (Portal, Telephone)
• Online librarian (Telephone, Chat)
• Offline librarian (E-mail)
Thank you