Transcript Introduce-to-enterprise-system

Introduce to Enterprise System Firm
Presented by:
Chantharoth Reth
Introduce to Enterprise System Firm
• Major Business Functions
• Enterprise Application
• Enterprise software
• Introduce to Microsoft Dynamic CRM
• Introduce to Business Analytic tool
Major Business functions
• There are four main major in business function:
– Sale and Marketing : Selling company products and
services
– Manufacturing and production : Producing and
delivery product and service.
– Finance and Accounting: Manage financial assets and
maintaining company’s assets records.
– Human Resource: Attracting, developing, and
maintaining the company’s labor force; maintaining
employee records.
Enterprise Application
• There are four major of Enterprise application:
– Enterprise systems( also know as an Enterprise
Resource planning (ERP) Systems)
– Supply chain management systems
– Customer relationship management systems
– Knowledge Management systems
Why enterprise application?
– Improve operational excellence and decision
making
– Improve business performance
– Make better relationship with customer
– Easy to manage firm
Enterprise Software
Enterprise Software is built around thousand of
predefined business processes that reflect best
practice.
Enterprise Software
• Enterprise system firm using ERP(Enterprise
Resource Planning) to integrate business
processes in manufacturing and production,
finance and accounting, sales and marketing,
human resources into a single software
system.
Enterprise Software
• Customer Relationship Management help firm
to manage their relationships with their
customers.
• CRM system provide information to
coordinate all of the business process that
deal with customers in sales, marketing, and
customer service to optimize revenue,
customer
satisfaction,
and
customer
relationship.
Modules in Microsoft Dynamics CRM
By default, there are three main modules in
CRM : sales, marketing, customer service,
• Sales : help sale people manage lead and
opportunities, measure and forecast sales
activity, efficiently track customer
communications, and automate stages in the
sales process ensuring a shorter sales cycle.
Modules in Microsoft Dynamics CRM
• Customer services module in CRM provide
information and tools to increase the
efficiency of call center, help desk, and
customer staff.
• Marketing : enable you to centralize marketing
operations.
Business Analytics (BA) Tool set
• BA is set of software tools are used to analyze
data and product reports, respond to question
posed by manager, and track the progress of the
business using key indicators of performance.
• Qlik view is sample of BA. Qlik View Business
discovery platform delivers true self-service
business intelligence that empowers business
users and drives innovative decision making.
See Qlik View Tour Video
Thank you