Transcript International marketing programme

Selected issues on
international marketing
programme
Focused
on Product and Services
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The opportunities for international marketers of consumer goods and
services today have never been greater
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New consumers are springing up in many emerging markets, which
promise to be huge markets in the future
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In the more mature markets consumers´ tastes become more
sophisticated and complex due to increase in purchasing power
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The difference between tangible products and services
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The difference between business-to-consurmer and business-tobusiness markets
Product policy:
Analyzing Product Components
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A product is multidimensional, and the sum of all its features
determines the bundle of satisfaction (utilities) received by the
customer
The many dimensions of products can be divided into three distinct
components:
– Core components
– Packaging components
– Support services components
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These components include all a product´s tanglible and intangible
elements and provide the bundle of utilities the market receives from
use of the product.
Which products for
international markets?
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The same as for home market
Adapted products
Standardized products
New products
Define the reasons
for each option!
Four degrees of adaptation:
combinations: product and promotion
Noncustomization
Adapting
the message
Customize
Fully leverage
Marketing
global product
message and
and marketing
language
Adapting
the portfolio
Custom
product design
Customize mix
of product and
Create market
services
specific products
based on
and services
local needs
Branding for international
markets
• Branding dimensions:
– Global brands
– Regional brands
– Local brands
– Producer´s brand
– Private brands
– Brand partnership
– Brand portfolio
International
product
life cycle
The international product life cycle
• Macroeconomic approach:
– Typically, demand first grows in the innovating country.
Production, consequently, takes place first in the innovating
country. As the product matures and technology is diffused
production occurs in other industrialised countries and then
is less developed countries.
• Microeconomic approach:
– Due to different economic levels in different countries, a
specific product can be in different PLC stages in different
countries.
Pricing methods
• Cost-plus.
• Strategic pricing: penetration pricing,
skimming.
• Demand-based pricing.
• Psychological pricing.
Influences on international
pricing
Desired brand position
Overall
corporate
strategy
Government
price controls
Responsiveness
of sales to price
changes
Consumer
characteristics
Supply costs
Selling points
of the product
Price
Local credit periods
Nature of local
competition
Stability of exchange rates
Rate of market
growth
Consumer response to promotional
activities
Local
inflation rates
Distributors’
markups
Factors affecting
the price setting
External factors???
Internal factors???
A.
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Reasons for lowering prices in
foreign markets
Lower consumer incomes.
Intense local competition.
R&D costs have already been covered.
Weak demand for the product.
B. Reasons for increasing prices in
foreign markets ????
Price escalation
• Price escalation affects all firms involved
in cross-border transportation.
• Due to additional shipping or other kinds of
transportation, insurance, tarrifs and
distribution charges, the exported product
costs more in the export market than at
home.
Distribution decision
Channel decisions – external factors
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Customer characteristics
Nature of product
Nature of demand (location)
Competition
Legal regulations/local business practice
Channel decisions – internal factors
– Decisions concerning structure of the channel
– Managing and controlling distribution channels
– Managing logistics
Objectives of international
advertising
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Increasing sales.
Attracting new customers.
Altering customer behaviour.
Communicating brand values.
The case for standardization
• Consumer characteristics are becoming
homogeneous across borders.
• Urbanization is increasing.
• Internationalization of media has led to
converging lifestyle choices.
The case for customization
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Cultural differences between markets.
Language differences.
Differences in educational backgrounds.
Non-availability of some media.
Different attitudes towards advertising.
Legal requirements in different markets.
Advantages of using a local
agency
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Gives the foreign firm a local image.
Closer links between agency and media.
More commitment to the market.
Local flair and creativity.
International media planning
problems
• Differing definitions of terms such as
circulation and readership.
• Differing segmentation of media.
• Large number of possible media to screen.
• Absence of reliable information on ‘passalongs’ of magazines.
Objectives of international
advertising
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Increasing sales.
Attracting new customers.
Altering customer behaviour.
Communicating brand values.
The case for standardization
• Consumer characteristics are becoming
homogeneous across borders.
• Urbanization is increasing.
• Internationalization of media has led to
converging lifestyle choices.
The case for customization
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Cultural differences between markets.
Language differences.
Differences in educational backgrounds.
Non-availability of some media.
Different attitudes towards advertising.
Legal requirements in different markets.
Advantages of using a local
agency
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Gives the foreign firm a local image.
Closer links between agency and media.
More commitment to the market.
Local flair and creativity.
International media planning
problems
• Differing definitions of terms such as
circulation and readership.
• Differing segmentation of media.
• Large number of possible media to screen.
• Absence of reliable information on ‘passalongs’ of magazines.
Objectives of international PR
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Establish a brand image.
Create awareness of the enterprise.
Overcome prejudice.
Increase number of enquiries.
Improve sales closing rate.
Reduce selling costs.
Raise corporate profile.
Damage control in crises.
Factors contributing to the
growth of Public Relation
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Ability to contact opinion leaders.
Large-scale privatizations.
Escalating costs of advertising.
General increase in promotion.
Rising interest in corporate image.
Wider share ownership.
High cost of bad publicity.
Tools of PR
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Sponsorship.
Press releases.
Publicity stunts.
Brochures and reports.
Media events.
Drivers for growth in direct
marketing
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New technology.
Escalating costs of mass media.
Availability of good-quality lists.
Developments in IT.
Improved mail infrastructure.
Improved telecomms infrastructure.
Considerations in transport
• Cost vs. speed.
• Nature of the product (weight, perishability,
dimensions).
• Customer preferences.
• Value of the goods.
• Intermediate handling and storage charges.
• Working capital tied up in goods in transit.
Documenting a consignment
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Electronic data interchange.
Pre-shipment inspection.
Contract of sale.
Cargo insurance.
Customs declarations.
Credit insurance.
Elements in the export plan
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Reasons for exporting.
Markets to be entered.
Competitive situation in the target markets.
Products to be offered.
Research methods.
Promotional methods.
Export formalities.
Organization.
Human resource requirements.
Transport and distribution.
Objectives and budgets.
Contingency plans.
Finance tools in foreign trade
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Bills of exchange.
Documentary collections.
Acceptance credits.
Documentary letters of credit.
Performance guarantees.
Back-to-back letters of credit.
Standby credit.