Transcript class 20
Pick a PR triumph or disaster (not a case from your book--JetBlue): Toyota (recent) Coke Europe (1999) Dominos (recent) Tylenol (1982) Carnival (recent) BP (recent) Cadbury Europe (2006) Describe the issues and what they did or should have done based on your understanding of the goals of PR in the chapter. Grade is based on how you apply what you read Classic 5-paragraph essay—2page Due by end of class time next Thursday. Advertising Principles and Practices Sales Promotion, Events, and Sponsorships Principle: Sales promotion is primarily designed to motivate people to act by offering incentives. 164 Changes in the Promotion Industry Consumer and trade promotions now account for more than ½ of budget. Online promotions are growing at a rate of about 27% annually. 165 Reasons for Sales Promotion Growth Pressure for short-term profits Need for accountability Escalation of traditional media costs Easier and quicker to determine if objectives have been met ◦ Rising cost of mass (traditional) media ◦ Sales promotions are easy to track and evaluate ◦ Promotions cost less and deliver tangible results ◦ Usually, there’s an immediate response Principle: Sales promotion reduces the risk of trying a new product by giving something of added value to motivate action. 166 Reasons for Promotion Growth Based on Marketplace Changes Consumer behavior Pricing Market share Parity products Power of the retailer ◦ Shoppers switch more easily ◦ Consumers expect coupons, sales, discounting ◦ Increased switching leads to increased market share ◦ Promotions can distinguish between similar products ◦ Wal-Mart, Home Depot, Toys “R” Us and others demand promotional incentives 167 Consumer ◦ Targeted to consumer: people like you and me Trade ◦ Targeted to people/companies in the distribution channel such as buyers, distributors, wholesales, dealers, franchisees, retailers, etc. Sales Force ◦ Directed at the firm’s salespeople to motivate them to increase their sales including training, incentives, performance bonuses, contests 168 Types of Consumer Promotions Price Deals—contemporary price reduction or sale ◦ Cents-off deal ◦ Price-pack deals (prize in cereal box) ◦ Bonus packs (25% more) ◦ Banded packs (toothpaste and brush) Coupon ◦ Retailer: redeemable only at their outlet ◦ Manufacturer: at any outlet carrying the product 169 1610 1611 Types of Consumer Promotions Refunds and Rebates ◦ Offer to return a certain amount of money to the consumer who purchases the product (or coupon to encourage repeat use) Sampling ◦ Allowing the consumer to try the product or service (in-store, mailed, dentist office, newspaper) With free membership in StartSampling.com you can “try something new” and earn “frequent flyer miles” which, when accumulated, can be redeemed for gifts. Visit the Site 1612 Types of Consumer Promotions Contests and Sweepstakes ◦ Create excitement by promising “something for nothing” and offering impressive prizes ◦ Contests based on skill/ ability; you compete for prizes ◦ Sweepstakes based on luck; send in your name for a drawing Premiums ◦ Tangible reward for a particular act ◦ Work by adding value to the product ◦ Self-liquidating Specialties ◦ Presents the brand’s name on something that is given away as a reminder 1613 Saved by Zero Little Caeser’s “Stretch” 1614 • Frontier wanted to encourage customers to book online to save money and build their database. • The results: 4,000 blog entries, a million votes, a 50% increase in Web traffic, and a 400% increase in qualified email addresses. 16-3 1st moment of truth Hand out 1616 Shopper Marketing Saatchi & Saatchi X 1617 Sponsorship or Event Marketing? http://www.youtube.com/watch?v=1V22PebT iik 1618 http://www.youtube.com/watch?v=LGUVWZn zHgI What does it say about Volvo? Why do this? 1619 1620 How to Use Consumer Promotions Awareness Trial Maintain/increase market share ◦ McDonalds “movie” toys ◦ Get the right people involved with the product through sampling, price deals, coupons, refunds, rebates ◦ Convince people to switch ◦ Price deals work with lowloyalty products ◦ Characters on premiums associate the brand with the character Brand reminder ◦ Remind customers of positive experience with ad copy, specialty items, thank you gifts 1621 Trade—all those involved in the channel of distribution including buyers, brokers, distributors, wholesalers. Marketers try to get the “trade” involved in promotions to make their marketing effort effective. Trade promotions give channel members information about products and their selling points to encourage them to provide shelf space and push products. Principle: Consumer promotion is of little use if the product isn’t available where the consumer can find it. 1622 Promo Magazine • PROMO magazine provides insights into using promotion marketing as a strategic, measurable component of an overall marketing mix. Visit the Site 1623 Types of Trade Promotions: Point-of-Purchase (POP) Display Manufacturers design and distribute displays to retailers to draw attention to their products. Racks, display cartons, banners, signs, moving parts, lights, action. 1624 Types of Trade Promotions: Retailer (Dealer) Kits Materials that support retailer’s selling efforts or help representatives make sales calls on prospective retailing customers. Product spec sheets, ad slicks/discs. 1625 Types of Trade Promotions: Trade Incentives and Deals When a manufacturer gives sellers a financial reward for purchasing a certain amount of product or supporting a promotion ◦ Includes special displays, extra purchases, superior store locations, more local promotion ◦ Retailers get special discounts, free goods, gifts, cash from manufacturer ◦ Advertising allowances: deals on coop advertising and deals for using promotional displays 1626 Types of Trade Promotions: Contests Advertisers can develop contests and sweepstakes to motivate resellers Contests are far more common than sweepstakes because they can be more closely tied to product sales ◦ The store or person who exceeds the quota by the greatest percentage wins the contest 1627 Types of Trade Promotions: Trade Shows and Exhibits When companies in the same industry gather to present and sell their merchandise and demonstrate their products. 1628 The two primary roles for a trade promotion: ◦ Stimulating in-store merchandising or other trade support. ◦ Creating excitement among those responsible for selling the product. Trade promotions are also used to: ◦ Manipulate wholesalers’ and retailers’ inventory levels. ◦ Expand product distribution to new geographic areas or classes of trade. 1629 Manipulate Demand ◦ Pull Strategies creating or increasing customer demand so product is “pulled” through the channel. ◦ Push Strategies give channel members reasons to carry products or give them better shelf space so product is “pushed” through the channel. Attention Motivation Information ◦ POPs get attention and stimulate impulse purchases. ◦ Contests, trade deals, and other incentives motivate trade/channel members to make sales. 1630 Promotions that cross over to other areas of marketing and blur the lines between promotion, advertising, and public relations. ◦ ◦ ◦ ◦ ◦ Sponsorships Event marketing Interactive and Internet promotions Loyalty programs Comarketing/partnership promotions 1631 Crossover Promotions: Sponsorships and Event Marketing Sponsorships— companies support an event, sporting event, concert, or charity either financially or by donating supplies and services. Event marketing— building a product’s marketing program around a sponsored event, such as the Olympics or a golf 1632 Crossover Promotions: Other Promotional Support Blimps, balloons, inflatables, and skywriting planes capture attention and create excitement at events ◦ Goodyear Blimp ◦ Met Life’s Snoopy blimps ◦ Inflatable Spiderman to promote the movie Internet sweepstakes Internet coupons 1633 Crossover Promotions: Loyalty Programs Also called a continuity or frequency program A promotion to increase customer retention Frequent flyers programs, TGI Friday’s “Frequent Fridays” These programs also capture information to use for more targeted promotions and advertising 1634 Crossover Promotions: Partnership Programs Comarketing involves manufacturers developing marketing communication programs with their main retail accounts, instead of for them. Cobranding occurs when two companies come together to offer a product (e.g., American Airlines, Citibank Visa) With licensing, one company gives another company the right to use its legally protected trademarks and logos on products and in advertising or promotion. Tie-ins are when two companies are displayed, advertised, or promoted together to multiply impact. (e.g., 1635 Promotion Strategy: Promotion Objectives Introduce a new product Create brand awareness Brand building ◦ Create affinity between brands and buyers ◦ Create brand involvement through positive associations 1636 Promotion Strategy: The Issue of Brand Building Brand building is longterm and focused on the brand’s core values, while promotion is short term and price-focused. Critics say price promotions can undermine the brand’s established values and erode customer brand loyalty. Proponents say promotion can help build brand image. The solution: advertising must be more 1637 Promotion Strategy: Promotion Integration Advertising and promotion have different strengths that, when combined with other marketing communication tools, can effectively accomplish objectives. Both seek to increase the number of customers and usage of the product by existing Advertising Promotion customers. • Creates a brand image over time • Relies on emotional appeals • Adds tangible value to product or service through image • Contributes moderately to short-term profitability • Creates immediate action • Added value strategies rely on rational appeals; impulse appeals use emotion • Adds tangible value to product or service • Contributes greatly to short-term profitability 1638 Promotion Strategy: Promotion Effectiveness Effectiveness is measured by volume, response rates, and redemption (coupons, refunds, rebates) rates. Payout planning seeks to produce promotions that increase sales and profits. Promotions can deliver sales but they must be well planned and executed in order to enhance the brand’s reputation. 1639 Macy’s Department Store The Macy’s Web site features not only a price discount, but also several other deals to encourage store visits. Visit the Site Prentice Hall, © 2009 16-31 Discussion Questions Tom Jackson’s marketing professor is covering some promotion methods, explaining that in selecting the consumer sales promotion, planners must know the brand situation and objectives before techniques are chosen. Some techniques tend to increase product use, and others are used to get new consumers to try the product. “Which methods belong with which objective and why?” the professor asks. How should Tom answer this question? 1642 Janice Wilcox is a brand manager for a new line of eye cosmetics. She is about to present her planning strategy to division management. Janice knows her company has been successful in using sales promotion plans lately, but she has strong misgivings about following the company trend. “This new line must create a consumer brand franchise, and promotion isn’t the best way to do that,” she thinks to herself. How is sales promotion weak in building and maintaining a brand? Should Janice propose no promotion, or is there a reasonable compromise for her to consider? 1643 Three-minute debate: You have just been named product manager for a new FDAapproved pharmaceutical, a diet pill, that helps reduce hunger. Should you use a push or pull strategy to introduce this new product? Organize into small teams with each team taking one side or the other. In class, set up a series of three-minute debates, with each side having half that time to argue its position. Every team of debaters has to present new points not covered in the previous teams’ presentations until there are no arguments left to present. Then, the class votes as a group on the winning point of view. 1644