Transcript The BPS Organizational Climate Survey

Organizational
Climate Survey
Why Measure
Organizational Climate?
• Organizational climate is one of the most
powerful drivers of organizational
effectiveness and efficiency
• This is a time of high stress--proper
management of employee morale is vital
• Little turnover of staff now but failure to
manage morale may result in exodus of
staff when economic conditions improve
How Well are You Managing
the Climate of your Organization?
• Without a comparative context, you do
not know
• The BPS Organizational Climate Survey
provides that vital context
• Tracking organizational climate can help
ensure optimal effectiveness
The BPS
Organizational Climate Survey
• Some surveys too lengthy and others too brief
• 25 Item survey
• Seven dimensions
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Staffing/Co-Workers
Recognition and Growth
Leadership
Compensation and Benefits
Physical Environment
Quality
Satisfaction
Survey Customization
• Break-out data by programs, divisions,
locations
• Break-out data by roles
• Add items (no comparisons)
• Existing items may not be modified
• Modest fee is charged to customize the
survey
How it Works
• Staff take the survey anonymously on line
• Each organization is assigned a unique web
address (URL)
• Web address is embedded in a notice that is sent
to staff
• Staff click on the link & are directed to the survey
• The responses go directly into the BPS database
• BPS generates the reports
• Virtually no effort on the part of the organization to
administer the survey
Survey Management
• Organizational Climate Survey is
managed from your benchmarking
administrative page
• Click on “Organizational Climate
Survey” in left-hand Administrative Tools
section
• Organizational Climate Survey Control
Panel will appear
Organizational Climate
Survey Control Panel
To Administer
the Survey:
Please copy the following link so you can email it to the individuals in
your organization that you would like to have perform a survey
http://www.bpsys.org/orgclimate/survey.aspx?OrganizationID=xxx
Sample Notice
to Staff
Requesting
Survey
Completion:
To view a sample notice requesting that your staff complete the
survey, please click here This note is for illustration only. As long as
your note includes the above web link, it can contain any information
determined to be appropriate. If your organization has specific plans
as to how the information will be used, it is recommended that a
sentence or two be added to describe those plans.
Number of
Completed
Surveys this
Reporting
Period:
Your organization has XX survey(s) stored for the current period, Jul
to Sep 2009
Organizational
Climate Survey
User Guide:
Please click here to view the organizational climate survey User Guide
Organizational
Climate Survey
(Blank):
Please click here to view the blank organizational climate survey
Survey
Customization:
We are accepting requests for survey customization (break-outs by
program or role; additional questions; etc). Survey customization
requires a modest fee. If you are interested, please click here to send
us an email message. Briefly describe your desired modifications and
we will contact you with a quote and further details.
To Administer the Survey
• Cory the URL (web address) that is
presented in the first section of the
control panel
• This is your organization’s unique web
address
• Paste the web address into the survey
notice you send to staff
Notice to Staff
• Sample notice is available in second
section of control panel
• You may compose your own notice
• Notice must contain the URL (web
address) of the survey
• Provide a strict deadline for completion
• Typically 2-3 weeks is given for completion
• Include how information will be used
Reporting Periods
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January 1-March 31
April 1-June 30
July 1-September 30
October 1-December 31
No late surveys can be accepted
Surveys can be completed and reports
generated in one, two, three, or all four
reporting periods
Reports
• May be reviewed first day of new reporting
period
• Click in “View Reports” on Administrative
Page
• Select Organizational Climate in Report
Type drop-down box
• Select the desired date
• Click on “View Report”
• Report will appear
Report Contents-Section I
• Overall Comparisons Section I compares
your organization’s scores with all other
scores derived from all behavioral health and
human services organizations in the BPS
database.
• Statistics: Your organization’s mean score,
group mean, percentile ranking, standard
deviation, number of programs, number of
responses for each survey item, each of the
seven sections, and overall
Report Contents-Section II
• Benchmarking Initiative Comparisons
Section II compares your organization’s
scores with other organization’s involved in
your benchmarking initiative.
• Statistics: Your organization’s mean score,
group mean, percentile ranking, standard
deviation, number of programs, number of
responses for each survey item, each of the
seven sections, and overall
Report Contents-Section III
• Summary of Responses This section
provides a break-out of your organization’s
data by response choice (strongly agree,
agree, etc)
• N and percent provided
Report Contents-Section IV
• Narrative comments presented verbatim
• Respondents cautioned against
identifying themselves in survey
Suspicious
Activity Monitors
• Efforts to “stuff the ballot box” are monitored
and controlled
• Attempts at repeat administrations in same
session are thwarted
• Two or more surveys in a row with all
negative ratings are flagged
• Contact person is notified of suspicious
activity by BPS via email or telephone,
depending on nature and extent
Identifying Best Practices
• Ramped-up process benchmarking
regimen will take place on an ongoing
basis to identify potential best practices
in each of the seven survey dimensions
• New webinar process benchmarking
platform will be used