Transcript The Learning Curve

The Learning Curve
Presented by Brian Filtz
The Learning Curve
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Introduction
Theoretical definition of the learning curve
The history and initial purpose for learning curve
implementation
Brainstorming exercise
How the learning curve works
Real world examples
Class exercise
Summary
Introduction
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Mastery of education, sport, skill, or
activities
 Repetition and efficiency lead to higher
quality and overall customer satisfaction
 Application to our daily lives
Definition
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The theoretical definition of the learning
curve
 Other definitions
 Personal definition of the student
History & Purpose
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Conceptual discovery in 1925
 Mathematical conception
 Purpose for implementation of the learning
curve
Brainstorming Exercise
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How can this tool be used in your
organization?
 For instance, a service operation?
 Or perhaps, a manufacturing operation?
 Maybe we are already involved in the
learning curve ideology?
How It Works
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On what levels does the learning effect
apply to?
- individual
- organizational
Forces
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The interrelated forces which lead to the
varying rates of learning curve
improvement
Implementation/Application
Common uses for applying or
implementing the learning curve:
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Contracts
Prediction
Decision-Making
Forecasting
Examining
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Evaluating
Planning
Scheduling
Controlling
Performing
Real World Examples
**Learning curves apply to manufacturing and
service operations, health care fields,
government operations, and in a non-technical
approach, our daily lives.**
Real World Examples, cont.
• Standard Operating Procedures (SOP) for all
activities on the pharmacy floor
• Training administered through supervisory or “lead”
staff
• Efficiency, Productivity, Quality reports for 30, 60,
and 90 day evaluations
Real World Examples, cont.
• More experience typically equals faster work
Non-Business Related Example
Sports/Skills
Music/Art
Exercise
Who remembers those good ole’ elementary
school days?!
 Wait, NOT NAP TIME! – that was kindergarten
 Think about those things you did when you were
in elementary school where you had to practice a
particular subject or skill for a grade?
 Now take a piece of paper out of your notebook
and lets see how much you remember!?
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Exercise, cont.
“We are currently juniors or seniors majoring
in OISM or OISIB. We do our best to not
fall asleep when Frank Chelko lectures, but
sometimes our eyelids just weigh too much
for us to stay awake. Our first exam was
not really hard, but for those who did not
study (and they know who they are) they
should study the notes more often and read
the book!”
Summary
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The Learning Curve, although theoretical,
logically holds true based off its definition
 The Learning Curve can be applied to
manufacturing, service, governmental, and health
care operations to aid in the continuous
improvement in quality and efficiency of a process
or activity within an organization
 The Learning Curve applies to not just the
corporate world, but also to our daily lives
Bibliography
Colley, John L. Instructional Note – Learning
Curve/Experience Curve Theory. Charlottesville:
University of Virginia Darden School Foundation,
1987.
Foster, S. Thomas. Managing Quality An
Integrative Approach. New Jersey: Prentice-Hall,
Inc., 2001.
The Learning Curve. Online. Internet. 18 Sept.
2001. Available
http://fast.faa.gov/archive/v0100/pricing/9830c18.htm