Transcript PPTX
BINGHAMTON UNIV. SHORETEL VOIP COMPLETE-“ISH” Zach Jones, RCDD Project Manager Now vs Then ■ ShoreTel ■ Nortel Processes SETUP DEPLOYMENT ■ Bake Off / Quotes / PO ■ Voice Mail ■ Funding ■ All Mode Support (Vendor) ■ Network Upgrades Schedule ■ Email Users about pending changes ■ 3 Phone Systems – Christmas Break ■ Run Night Op’s ■ Email Completion Status ■ Be available the Next Day System ■ ■ ■ VM Ware – Headquarters – Voicemail – Contact Center – Communicator – Mobility – Audio Bridge Physical – DVS Analytics ■ Sites – Voice mail – Servers – Hunt Groups / Auto Attendants ■ Univ. Downtown Center – 24A (2) – 30 (1) – 90 (1) ■ SBDC – 24A (1) ■ New Pharmacy and Nursing Complex in Johnson City Pinnacle (Billing) January 1, 2012 ■ For the ShoreTel trial we will be moving your telephone number from the Nortel PBX over to the ShoreTel PBX. This means the only way for you to make and receive calls on your existing telephone number will be thru the new ShoreTel phones and that includes voice mail. The plan is to install the ShoreTel Communicator software on your desktop pc as well. Training on the operation of the phones will take place as soon after the install is complete, either late today or tomorrow. Please let me know if you have any questions P.S. your existing Nortel voice mail box will remain intact (including all old messages), but any new messaging will be on the ShoreTel John Frattone 1. Frank Saraceno 2. John Frattone 3. Mike Hizny 4. Jason Stoeckel 5. Ricke Casterlin 6. Norm Quinn 7. Frank Alexander 8. Jamie Arnold 9. Joe Roth 10. Zach Jones 11. Mark Reed 12. Scott Hoeppner 72015 76818 74739 76941 76958 76105 76963 74229 77528 76961 76112 76103 ITS Telecom ITS Telecom Telecom ITS Telecom ITS ITS Telecom ITS ITS June 4th, 2013 ■ Currently in Service AD – 1, BI – 5, BN – 5, BR – 22, DC - 1 (Police Desk), CC – 4, C4 – 16 DE – 22 EN – 24 ES – 74 FA – 2, GE– 24, IN - 11, LN – 3, S5 – 6, (216 TOTAL) Noretl VoIP’s ■ Current Projects S5 Basement Project - 35 VoIP sets Center of Excellence - 135 VoIP sets U.U. North Project - 135 VoIP sets Susquehanna Rm - 5 VoIP sets Admission & Enrollment - 90 VoIP sets (Dickinson Dining) Eng Blg 3rd Flr - 68 VoIP sets OConnor/Johnson - 193 VoIP sets (TOTAL 661) ■ Remaining Buildings Admin, - 285 Acad A – 166 Acad B - 162 LH – 54 SW – 163 LT – 140 Comp Ctr – 123 LS – 182 S1 – 70 S2 – 108 LN – 363 UU - 295 (2777 total) ■ There are probably another 150 phones that would need to go into dorms for RD's and RA's EC – 180 S3 – 74 S4 – 61 Fine Arts - 174 West Gym – 53 PF – 103 ICD – 18 Contact Center ■ Call Routes – CallCenter (Holiday Break 2014-15) – Departmental Users (Fall 2014) ■ # of Agents (50 Licenses) ■ Agent Manager (Monitor Application) Departmental Changes 2005 2016 ■ Staff – 5 Phone Tech + 2 Students – 3 Door Access/CCTV – 2 Data Installers – 10 Office Staff + 2 Students – 1 CallCenter Manager ■ Staff – 2 Phone Techs + 1 Temp – 3 Door Access/CCTV – 2 Data Installers + 1 Temp – 4 Office Staff + IT Support (On Call) – Re-Org ■ Dorms – “Chicken in Every Pot” ■ Dorms – Recession ■ Faculty – Hoping to get a digital set ■ Faculty – Auto Attendants New Tool Bag ■ Training – 2 Shoretel Classes – ECC Class ■ Tools – Fluke – Laptop ■ Skills – Switch Commands Vlans/PoE/Port Security – Web Interface Hurdles ■ Simplicity (Old School) New Tools are your friend - calls/vmail/directory ■ It will not be the same – Hopefully its better ■ Cant Please them All! – Agent Status – Button Boxes – Private Numbers, Spoofing Garage Sale?!!!