Transcript 4. Speed Dialing Improvement

NS series V4.2
- Summary Rev1.2 25 Mar., 2015
1
V4.2 Key Feature Enhancement List
#
Items
1. One-look Networking Survivability Improvement
1-0
Overview
1-1
Quick dial improvement (for internal calls)
1-2
Forced Break mode at Isolated Mode (for External calls)
2. Small Call Center Feature Improvement
2-0
Overview
2-1
ACD Report Improvement
3. New SIP Terminals
3-0
Overview
3-1
KX-TGP600
3-2
KX-HDV100/130
4. Speed Dialing Improvement
4-1
Display Speed dialing Name
4-2
Searching Digits
2
V4.2 Key Feature Enhancement List
#
Items
5. Stronger Security
5-0
Overview - Fraud Call Risk
5-1
INSTALLER : 1234
5-2
MRG Port : 5060
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1. One-look Networking Survivability Improvement
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One-look Networking Survivability Improvement
1-0.Overview
When Isolated Mode is activated, incoming calls to other unit can be
routed via public network.
For realizing this, the following 2 enhancements are provided.
 Quick dial improvement (for internal calls)
 Forced Break mode at Isolated Mode (for External calls)
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One-look Networking Survivability Improvement
1-1. Quick dial improvement (for internal calls)
When the slave unit becomes Isolated Mode, the system mode will be
changed to Break Mode.
When making a call to extension in other site, this call will be re-routed
via public network by quick dial setting.
Extn.101
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One-look Networking Survivability Improvement
1-2. Forced Break mode at Isolated Mode (for External calls)
When the slave unit becomes Isolated Mode, the system mode will be
changed to Break Mode.
When receiving a incoming external call, this call will be re-routed via
public network by DDI Table setting.
Used in Day mode
Used in Break mode
ICD-G 602
ICD-G 601 member :
Extn.101
Extn.201
ICD-G 602 member :
V-PS 301 (FWD All to DDI)
Extn.201
Note) KX-NSE1xx (AK for Mobile Extension) is required to use this feature.
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2. Small Call Center Feature Improvement
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2-0 Overview
Solution
Simple Call Center solution without External server (Built-in Function)
* Enhanced Features on V4.2
Features and Benefits >>
Queuing Features
Queue position can be announced.
Exit from ICD queuing and leave message to VM.
Queuing messages and music on hold.
Transferring to a backup (overflow) extension
Queue Distribution Information
Improve your customer care and also expanded business opportunities.
Built in ACD
Reports per Call*, per Agent, per Group
• Unanswered ICDG call can be reported on Call Report
Multiple Groups Status monitor is displayed in supervisor’s PC
ACD Report ACD Monitor
Analyze customer care status and enables efficient Agents assignment, in addition reduces costs.
Recording Features
Automatic recorded voice back up
Automatic conversation recording
•
•
Auto Rec E-mail notification
Password for Auto Rec mailbox
Agent Log-In/Out Wrap-Up.
Multiple Group Log In by single Agent.
Uniform Call Distribution (UCD)
Priority hunting
Call distribution to longest idle extension
Control incoming calls efficiently by balancing the load of Agent conditions.
 Utilize call distribution patterns, it will improve the call management.
VIP priority for special treatment
Provide special treatment to the special customers.
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Small Call Center Feature Improvement
2-1. ACD Report Improvement
Unanswered ICD group call can be recorded on Call Report.
This is only available for UCD and Hunting mode.
Unanswered calls can be disabled on the call report in filtering setting
of call report. (Default : Disable)
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3. New SIP Terminals
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New SIP Terminals
3-0. Overview
V4.2 supports new SIP terminals called P-SIP (Panasonic SIP) as followings,
 KX-TGP600
 KX-HDV100
 KX-HDV130
Item
Activation Key
V-Card Type
Feature
New P-SIP
UT series
3rd party SIP phone
NSM5xx/NSM2xx
NSM5xx/NSM2xx
NSM7xx
V-SIPEXT
V-UTEXT
V-SIPEXT
SIP-SLT
(Same as
3rd party SIP phone)
SIP-MLT
SIP-SLT
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New SIP Terminals
3-1. KX-TGP600
Product Outline
Key Concept
8 Simultaneous Call x 8 Handsets
Up to 8 IP account, up to 8 Handsets,
up to 8 simultaneous calls (Narrowband only)
Base Unit
(TGP600)
Repeater
(A406)
Variety of Handset
TPA60, TPA65, UDT121, UDT131
Wireless Desk Phone
Standard Type
(TPA60)
Wireless Desk
Phone
(TPA65)
Unique model which requires no wiring
Location free for installation
General Specification
Specification of TGP600
(UDT121)
(UDT131)
CAT-iq
2.0
Voice Quality
HD voice, Noise Reduction
Repeater
Max 6 (max 3 cascade connection)
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New SIP Terminals
3-1. KX-TGP600
There are following 2 types of registration to NS series.
 One to One Mode
Max 8 terminals with different extension numbers
Use 8 SIP Extension Ports
 One to N Mode
Max 8 terminals with same extension number
Use only 1 SIP Extension Port
SIP Extension
SIP Extension
・・
・・
101
102
103
・・
・・
108
101
101
101
(HS1) (HS2) (HS3)
101
(HS8)
Max. 8 different extension numbers
Max. 8 same extension number
< One to One Mode >
< One to N Mode >
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New SIP Terminals
3-1. KX-TGP600
Simultaneous voice calls
Narrowband : up to 8ch
Wideband : up to 4ch
voice calls
Base Unit
(TGP600)
CODEC：
G.711/G.729a
Narrowband : up to 4ch
Base Unit
(TGP600)
CODEC：
G.722
Wideband : up to 2ch
voice calls
Repeater
(A406)
CODEC：
G.711/G.729a
Repeater
(A406)
CODEC：
G.722
Note) When the A406 connects to NS0154,
it works only narrowband audio and DECT Encryption feature is not supported.
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New SIP Terminals
3-2. KX-HDV100/130
Product Outline
General Specification
Item
HDV100
HDV130
3 Line
3 Line
with back-lit
LAN Port
1
2
SIP account
1
2
No
Yes
SP Phone
No Microphone
( Monitor only)
Yes
HD Voice
Yes
Yes
LCD
PoE
HDV100/130
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4. Speed Dialing Improvement
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Speed Dialing Improvement
4-1. Display Speed Dialing Name
1. When operating outgoing call by System Speed Dialing or Personal
Speed Dialing, the speed dialing name which is assigned can be shown
with dial number on the LCD of DPT or IP-PT.
2. Also the speed dialing name can be displayed at following 2 cases.
1) Redial after outgoing call by speed dialing
2) Outgoing call by using Outgoing Call Log
Note: Outgoing Call Log is also improved. The content of the log contain
dials and speed dialing name.
Note) This feature is supported only by NT543/NT546/NT553/NT556/NT560.
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Speed Dialing Improvement
4-2. Searching Digits
Maximum number of dial digits for searching speed dialing data is
expanded to 6 digits from 2 digits on DPT and IP-PT.
Max. # of digits
for searching
Ver4.1 or before
V4.2 or later
2 digits
6 digits
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5. Stronger Security
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Stronger Security
5-0. Overview - Fraud Call Risk
- Call from Internet using SIP remote extension by SIP password.
- Call from PSTN using DISA by DISA password or using Fwd etc.
- Program from Internet using Web-MC password and call by above.
International etc
PSTN
Office
Hacker
This is not trend.
Skype is free of
charge.
Internet
Global IP
IP Phone
Router
(Port Fwd to PBX)
LAN
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Stronger Security
5-1. INSTALLER : 1234
KX-NS version 4.2 restricts 1234 at easy setup so that dealer
has to change password from 1234 forcedly.
Basically do not use Port Fwd for Web-MC usually.
It was
notice only.
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Stronger Security
5-2. MRG Port : 5060
KX-NS version 4.2 restricts 50xx such as 5060 and x50xx such
as 15060. These are famous now for hacker.
Default : 15060 is also removed.
And long SIP password and TRS level for remote SIP extension
are very important.
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How to Program?
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One-look Networking Survivability Improvement
1. Forced Break mode in Isolated Mode
Select enable on “Switch Time Service to "Break" In Isolated Mode”.
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One-look Networking Survivability Improvement
1-1. Quick dial improvement (for internal calls)
Check “Use Quick Dial for CO rerouting during "Break" Mode”.
Enter “Quick Dial number” and “Phone number”
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One-look Networking Survivability Improvement
1-2. Forced Break mode at Isolated Mode (for External calls)
Enter ICDG Number “602” in “DDI/DID Destination-Break”
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Small Call Center Feature Improvement
2-1. ACD Report Improvement
“PBX Configuration” => “3.Group” => “5.Incoming Call Distribution Group” =>
“3. Miscellaneous” => “ICD Group Unanswered Call Log”
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New SIP terminals
3-1. TGP600 Installation (PBX side)
Install V-SIP Extension card, then enter
Password.
IP-PT (incl. P-SIP) AK is required.
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New SIP terminals
3-1. TGP600 Installation (Terminal side)
Web Log in for setting
IP address : 192.168.0.241
ID : admin
Password : adminpass
Enter new IP Address
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New SIP terminals
3-1. TGP600 Installation (Terminal side)
SIP extension setting
PS registration
Press and hold the button for 5 seconds.
Red LED flash slowly.
Enter IP address for PBX, extension number,
and password.
Press and hold the “OK” button for few
seconds to start registration.
Then it finish within 1 minute.
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New SIP terminals
3-1. TGP600 setting for Multi Number
Multi Number setting (One to N Mode)
After set “Yes” on “Enable Multi Number”, all PS
work as same extension number. （Default : No）
Select PS which receive a call as same
extension number.
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Appendix
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New SIP Terminals
3-1. KX-TGP600
Simultaneous voice calls
Cascade connection (Up to 3 units)
Caller B
Base Unit
(TGP600)
Repeater
(A406)
Repeater
(A406)
Caller C
Wideband : up to 2ch (A406)
Caller A
In this case, the caller C can NOT make a call, because the caller A and
B occupy all voice call channels.
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New SIP Terminals
3-1. KX-TGP600
Simultaneous voice calls
Wideband : up to 4ch (TGP600)
Repeater
(A406)
Base Unit
(TGP600)
Repeater
(A406)
Multiple connection (Up to 6 units)
In this case, the first 4 callers can make calls, because TGP600 has
only 4 voice call channels.
However, TGP600 can be connected up to 6 units (A406).
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END
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Modification
20150312-00 NS series V4.2 Summary_Rev1.0_12Mar2015.pptx
- 1st release
20150323-01 NS series V4.2 Summary_Rev1.1_23Mar2015.pptx
- Significant revision
20150325-02 NS series V4.2 Summary_Rev1.2_25Mar2015.pptx
- Modify #15
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