Transcript link to slides

NETS IPT Update
April 19, 2006
1
Call Manager
3.x train to 4.x train
 4.x train -- administrative and user
improvements such as:

 Forced
authorization codes via CCM directly
 Phone line improvements
 Security options (e.g., RTP stream encryption)
2
Steps completed on 4/1 & 4/2
Call Managers










Upgrade from 3.3.3 to 4.1.2
Upgrade from 4.1.2 to 4.1.3
Apply 4.1.3sr3a
Install 4.1devpack26.3 (device upgrade)
Upgrade Windows OS from 2000-2-7sr8 to 2000-4-2
Apply Windows OS service release 2000-4.2sr5a
Upgrade Backup utility BARS4-0-9
Apply service release BARS4-0-9sr1
Upgrade Cisco Security Agent CSAto4.5.1.645
Upgrade NAI virus software
3
Steps completed on 4/1 & 4/2
Other Servers
 Install Application service release
for Call Manager 4.1 interoperability on:
Conference Connection
Emergency Responder (2 servers)
 Upgrade Windows OS from 2000-2-7sr8 to 2000-4-2
 Apply Windows OS service release 2000-4.2sr5a
 Upgrade Backup utility BARS4-0-9
 Apply service release BARS4-0-9sr1
 Upgrade Cisco Security Agent CSAto4.5.1.645
 Upgrade NAI virus software
4
Steps completed on 4/1 & 4/2
Other Servers
 New server IPTServe brought into production network
 New call account application (ISI) with reporting via email.
 Upgrade Windows OS from 2000-2-7sr8 to 2000-4-2
 Apply Windows OS service release 2000-4.2sr5a
 Prognosis will be moved to this server.
 Phone services (UCAR Directory, Weather, etc) will be moved to
this server.
This server replaces 2 existing servers (CATT & Services)
5
Phone Feature Changes and
Updates
Call Transfer Enhancements
 Call Transfer Restrictions
 Conference Call Restrictions
 "User Options" Web Page Changes

Change the Line Text Label for your phone
View the User Guide for your phone
Speed Dialing
6
Phone Feature Changes and
Updates

Long Distance Authorization Code Changes
When placing long distance calls you will be prompted to enter your
authorization code (account key or ID). After the upgrade, the system will
display *******, when you should enter your code (instead of Enter Code)
and the tone is now 2 beeps. You only have one chance to correctly enter
the code (previously, up to 3 attempts to correctly enter the code were
allowed). If you mis-dial your code, hang up, and press redial. This will take
you back to the prompt to re-enter your authorization code.
It is quicker if you enter # after the code, for example:
9 + 1 + number + authorization code + # (pound sign)
or 9 + 011 + number + # (pound sign) + authorization code + # (pound
sign) for international
This will also affect fax machines. Please check any numbers that have bee
programmed into memory to add the pound sign after the authorization
code.
7
Communication & Follow Up

Updated our check list to include
 Game
day user “experience” checks
 Today@UCAR announcement
 [email protected] email
 IPTUser page
 NNAG follow up
 Attendant follow up
8
Next Steps
Unity Voice Mail upgrade (redundancy?)
 Conference Connection becomes Meeting
Place Express

9