Transcript 911 Program Workshop

First MCSA
911 Program Workshop
• Review current 911 programs and
expenditures
• Discuss changes or additions to the current
program
• Develop ideas for presentation to the 911
funding hearing to be conducted by DTE
Nov 7, 2002
Slide 1
Total Program (in 2000)
Verizon says the net expenditures from fund in 2000
were approx 12.8M:
– E911 program cost approx 7.4M
Included operating costs, relocate 10 PSAP’s, re-arrange 38
PSAP’s and 1 new PSAP install, plus…
– Disability Access program cost approx 5.4M
NOTE: These and all following cost numbers rounded from Verizon
May 2001 report to DTE
Nov 7, 2002
Slide 2
Current E911 Programs (2000)
• By Category of
Expense
– Annual Recurring
• Network/DB/Other
• SRC
• SETB
– One Time Expenses
• Various (e.g., loggers)
– Capital Costs
•
•
•
•
Nov 7, 2002
Network
SRC
PSAP CPE
Other
Annual
Network/D
B/Other
Annual SRC
Annual
SETB Staff
One-Time
Capital
TOT E911
$1,820,000
approx
$1,513,000
$271,000
$0
$3,848,000
$7,386,000
Slide 3
Current Disability Access
Programs (2000)
• By Category of
Expense
– Annual Recurring
• Relay Center run by
VISTA Info Tech., Inc
– One Time Expenses
• Amplified Equipment,
etc.
Annual
Relay
Center
One-Time
Capital
– Capital Costs
• various
Nov 7, 2002
TOT E911
$4,000,000
approx
$1,100,000
approx
$274,000
approx
$5,449,000
Slide 4
10 Year Review: 1991-2000
E911: 274+ PSAPs,
Network, DB, SRC,
SETB, operating costs,
etc.
About 70M
Nov 7, 2002
Disability Access: Relay
Center, Amplified
Equipment, operating
costs, etc.
About 35M
Slide 5
How Many Wireline Access
Lines Are There?
Population of Mass. = 6,349,097 (2000 Census)
FCC says: 4,600,678 access lines reported on 12/01 in
Mass. by:
2 ILEC’s (99.9+% Verizon) – 3,931,469
10 CLEC’s (RCN, ATT, Teleport, etc.) – 669,209
About 2.78M Verizon residential access lines in Mass.
(says Verizon as ave. in 1997-2000)
(compare to 2,988,667 lines reported by 6 wireless
carriers in MA. for Dec 01)
Nov 7, 2002
Slide 6
Components of E911 Program
• Focus on creating a reliable 911 telephone
system and answering equipment in 275
mostly town-based PSAP’s
• Basic telephone equipment usage skills of
dispatchers/call-takers (16 hrs of basic
training)
• No funds in the past for much else
Nov 7, 2002
Slide 7
What PSAP Equipment is
Provided Now?
•
•
•
•
•
•
•
•
•
Backroom switch equipment
Analog APU’s (will need replacing)
Call Checks
Digital Loggers
TTY equipment
Call Detail Printers
Headsets
Special gear for Boston’s large center
Other:
Nov 7, 2002
Slide 8
What PSAP Equipment is
Needed??
• Replacement Equipment
• New Equipment:
• Other:
Nov 7, 2002
Slide 9
Pre-ServiceTraining
• First efforts at Dispatch Academy – 5 week
program
• What should it grow to include?
• Need to offer frequently and in different
regions (West and East?)
• Key issue of paying for release (many
PSAP’s cannot spare new people!)
Nov 7, 2002
Slide 10
What Should be In-Service
Training?
• Standards for Content
• Number of Hours per
Year (40-120 hrs in
many states are
required)
• Certification Process
(many states require
basic certification)
Nov 7, 2002
• NOTES:
Slide 11
How to Fund In-ServiceTraining?
Reimburse approved
dispatchers for 40 hours of
training each year at a SETBapproved rate (e.g., $15/hr.)
Make grants to PSAP’s
for approved training
proportional to the number of
dispatchers.
MORE…
Reimburse approved
PSAP training programs under
guidelines set out by the SETB
Nov 7, 2002
Slide 12
How to Develop PSAP
Managers?
• Many dispatch managers need special
training
• Need to build skills and interest…
Nov 7, 2002
Slide 13
How to Support the Large
PSAP’s
• CT gives subsidies to their large city’s (New
Haven, Bridgeport, Hartford, etc.)
• What is fair in Mass.:
– The 5 city’s over 100K pop have almost 20% of
the population (Bos, Wor, Spring, Low, Camb.)
– There are 12 city’s over 75K pop (adds Brockton,
NB, FR, Lynn, Quincy, Newton and Somerville)
– There are 23 cities and towns over 50K pop.
Nov 7, 2002
Slide 14
How to Encourage
Regionalization
It can make economic and mutual-aid sense to operate
regional PSAP’s. Here are ours with the number of towns
they serve:
Barnstable County
Berkshire County ECC
Dalton Public Safety
Dukes County
Great Barrington Center
Groton Police
Hamilton Police
Lee Police
Middleborough SP
New Braintree SP
North Adams Police
Northampton SP
Rutland Police
Shelburne Falls SP
Templeton Police
Winchendon Police
Nov 7, 2002
70958
27375
9639
14987
10992
12376
12755
6335
16519
25847
16367
19619
8026
41140
8420
10865
5
21
3
7
3
2
2
2
2
10
2
13
2
20
2
2
Slide 15
Other Ideas and Needs:
Nov 7, 2002
Slide 16
Other States (2000 population)
10
11
12
13
14
15
16
17
18
19
20
21
Nov 7, 2002
Georgia
North Carolina
Virginia
Massachusetts
Indiana
Washington
Tennessee
Missouri
Wisconsin
Maryland
Arizona
Minnesota
8,186,453
8,049,313
7,078,515
6,349,097
6,080,485
5,894,121
5,689,283
5,595,211
5,363,675
5,296,486
5,130,632
4,919,479
Slide 17
One Way to Assess (CT.)
Nov 7, 2002
# of Access Lines
Per-Line Assessment
1
2
3
4-5
6-10
11-25
26-50
51-99
100+
$0.27/line
$0.20/line
$0.18/line
$0.16/line
$0.14/line
$0.11/line
$0.09/line
$0.07/line
$0.05/line
Slide 18
Nov 7, 2002
Slide 19