Transcript Remote Infrastructure Mgmt. Presentation 1 MB, Powerpoint Slides

Remote Infrastructure
Management:
Taking IT Services to the Cloud
 Bob Pescinski, IT Director/Program Manger with
CampusEAI Consortium at Raritan Valley Community
College
About RVCC
Raritan Valley Community College (RVCC) is an
accredited, coeducational, two-year, public,
community college located in North Branch
(within Branchburg Township), New Jersey.
RVCC offers Associate's degree programs leading
to an Associate of Arts (A.A.), Associate of Science (A.S.), Associate of Fine Art (A.F.A)
or an Associate of Applied Science (A.A.S.), as well as certificate programs and
continuing education courses.
8500 Students
180 Full-time staff
130 Full-time faculty
190 Part-time staff
370 Adjuncts
History & Environment
 IT outsourced to SCT/SunGard/Ellucian since 1996
 Banner & Luminis administrative systems
 Web Study LMS
 Extensive wired and wireless data network
 84 physical and virtual servers, Microsoft and Linux
 Over 33 PC classroom labs
Challenges
• Technology falling behind
• Increasing costs, decreasing budgets
• Few historical records or documentation
• Few documented processes in place
• Age of help desk tickets not defined, data not utilized
• No risk assessments
• No known-error/RCA database maintained
• Absence of standard operating procedures
• Outdated inventory lists
Options & Decision
 Continue full outsourcing
 Take all services in-house
 Selectively outsource to local providers
 Something else?
The Decision:
“Rightsourcing” a combination of College staff with local
and remote contract services
Scope of Services
• Provide Technological Planning, Assessment, Administration,
and Leadership support for the RVCC VP of Technology,
Planning and Assessment
• Provide Network Management Services
• Provide Server Management Services
• Provide Application Management Services
• Provide Remote Database and Programming Services
• Provide Server, Application, and Network Monitoring Services
• Provide Server, Application, and Network Backup and Storage
Management
• Provide Technical Help Desk, End User Support and Services
Phase In
RVCC
RVCC Organization
Chuck Chulvick
VP of Technology, Assessment & Planning
Onsite
IT Director / Program
Manager
Technical Lead, Networks
Service Desk Manager
Technical Lead, Systems
Remote
SDA
SDA
SDA
Remote Infrastructure Services Operations Manager
Programmers
DBAs
Microsoft
Network Operations Center
Systems
Networking
Help Desk Supervisor
Help Desk Agents
SDA
RVCC
RVCC Organization
Chuck Chulvick
VP of Technology, Assessment & Planning
Onsite
Director of Information
Systems
College Programmer
Remote
College DBA
Remote Oracle/Banner Services Manager
Programmer & DBA
Infrastructure Manager
Org Details
What makes it work?
 Detailed inventory and documentation of systems and
processes
 Communications
 Formal knowledge transfer procedure
 The Help Desk
 Complete transparency
 Active remote monitoring
 Process, Process, Process
 Eg. change management, root cause analysis
Start-Up

Training:

Cross Domain Training

Training Plan
CampusEAI’s six-sigma practice
OBJECTIVE
Define
Formulate
Problem /
Improvement
Statement
Measure
Measure
Magnitude &
Frequency of
Defects
Analyze
Analyze
“When”,
“Where” and
“How” Defects
occur,
Explore
Opportunities
Improve
Control
Determine How
Process can be
Fixed
Determine How
will the Process
stay Fixed
Implement
Implement
Accomplishments (so far!)

Updated & Centralized Documentation

Implemented standard operating procedures

Network improvements: Network and security assessment; Ethernet switch
replacement and OS upgrades; reliability improvements

Systems improvements: Active Directory upgrade and restructuring; server patch
management; Exchange upgrade

Inventory Management for hardware, software and consumables

SLA Management
Projects in progress

Server assessment

Office 365 migration

Upgrade of campus wireless network including implementing “BYOD”

Implementation of PC desktop management system

Implementation of virtual desktop infrastructure and pilot labs

Implementation of Microsoft SCCM
Lessons Learned
 Do a realistic needs analysis
 Optimize the resources that you have
 Be flexible – and make sure your vendors are too!
 Regularly reassess
Lessons Learned
 Do a realistic needs analysis
 Optimize the resources that you have
 Be flexible – and make sure your vendors are too!
 Regularly reassess
 You can’t do more with less but you can do better
with less
Contacts
 Me: Bob Pescinski [email protected]
 Our VP: Chuck Chulvick [email protected]
 CampusEAI www.campuseai.org
Thank You!
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