Transcript Presentation - LEAP INdiana

Teaching Operations Management
Using 3D Role Playing Games
Peggy Daniels Lee, Ph.D.
LEAP INdiana – Faculty Collaboratives Conference
Real Life
• Teach Operations Management &
Supply Chain Management
– Online, blended, hybrid since 2000
– Kelley since 2009
• Second-career academic
• Extensive use of games and virtual
worlds to teach OM
• Faculty Chair for Undergraduate
Programs
Second Life, OpenSim
•
•
•
•
Came for work in March 2007
Stayed for the music and the people
Own a Jazz Club
Involvement
–
–
–
–
–
–
Education groups
Music groups
Editor, Journal of Virtual Studies
Estate Manager, KSBI Virtual Campus
Member, SL-Faculty Learning Community
SL Birthday Celebration Stage Manager
Agenda
•
•
•
•
•
•
Why play a game?
System Requirements/Platforms supported
The Game
How to Win
Modules – brief description
Grading criteria
Why Play a Game?
• Experiential Learning
– We learn by doing
• Intrinsic and Extrinsic Motivation
• Learning through Play (Gamification)
• It’s FUN!!
Chinese Proverb….
Tell me and I will forget.
Show me and I will remember.
Involve me and I will understand,
Step back and I will act.
OM/SCM Games & Simulations
• The Red Bead Experiment
• POM-OM for Windows
• The Beer Game Distribution Game
–
–
–
–
Board version
Bob Jacobs’ Online version
Responsive Technologies’ e-Beer Game
Harvard’s Root Beer Game
• Harvard Simulations
– Process Analytics, Project Management, GSCM,
Benihana, Multiple Server Queuing, Quality Analytics
OM/SCM Games and Simulations
•
•
•
•
Littlefield Technologies
LINKS Supply Chain Game
The Supply Chain Game (NCSU)
Responsive Learning Technologies’
Supply Chain Game
• Second Life 3D Virtual World
• The Fresh Connection
• Practice Operations
P374 – Honors Operations Management
Platforms
•
•
•
•
•
•
Windows
Mac
iOS
Android
Must register on web site
iOS & Android apps can access all
assignments
The Game
•
•
•
•
•
•
•
Clothing manufacturing company
Operations Decision Maker
Manage all business functions
Make-to-order process
Customer satisfaction: Key metric
Turn-based: each turn is one week
Modules: specific # of turns & objectives
How to Win?
• Run your operation as efficiently as possible
• Satisfy customers (Reputation)
• Make the most money possible
Modules
• Module 1: The Production Process
• Module 2: Managing Suppliers
• Module 3: Forecasting and Contracts
– Contract = client order
• Module 4: Human Resources and Capacity
Planning
• Module 5: The New Branch
• Module 6: Maximizing Profits
Simulation Scoring
Point
s
Goal Achieved
Yes or No
50
Net Worth
How high compared to class?
20
Reputation
How high compared to class?
15
Timeliness
% of Contracts completed on
time
15
Total Points
100
How High Compared to Class :
Reputation & Timeliness
Top 20%
100% of points
Top 40%
75% of points
Top 60%
50% of points
Top 80%
25% of points
DEMO
P374 – Honors Operations Management
Grading Criteria
• Simulation Score
• Answers to end-of-turn questions
• Highest attempt will be scored by the simulation
and graded
• Module 1: unlimited attempts
• Modules 2-5: 3 attempts
• Complete a survey at the end - Required
Module Contribution to
Simulation Score
Module
Perce
nt
Module 1 – Production Process
10%
15.0
Module 2 – Managing Suppliers
15%
22.5
Module 3 – Forecasting & Contracts
20%
30.0
Module 4 – Human Resources &
Capacity Management
20%
30.0
Module 5 – The New Branch
25%
37.5
Answers to End-of-Turn Questions
10%
15.0
Total Points for Practice Operations
Points
150.0
Sources
•
•
•
•
•
Lee, Peggy Daniels (2009) Using Second Life to Teach Operations
Management. Journal of Virtual Worlds Research. 2 (1)
(http://jvwresearch.org/index.php?_cms=1249023516).
Heineke, J. N. and L. C. Meile, Games and Exercises for Operations
Management, Prentice Hall, Englewood Cliffs, N. J., 1995.
Gilgeous, V. and M. D’Cruz (1996). A Study of Business and management
games. Management Development Review 9 (1), 32-39.
McGonigal, Jane, Reality is Broken: Why Games Make Us Better and How
They Can Change the World, The Penguin Press, New York, 2011.
Kapp, Karl M., The Gamification of Learning and Instruction: Game-based
Methods and Strategies for Training and Education, Pfeiffer, San Francisco,
CA, 2012.
System Requirements - Windows OS:
1. Operating systems: Windows 8, 7, Vista or XP.
2. Browser: Chrome, Firefox or Internet Explorer 8+ (32-bit browser for
all except IE, which can run 64-bit as well).
3. Memory: 1GB System Memory
4. Processor: 2 GHz Duel-Core Processor
5. Video: 256MB graphics card or decent integrated graphics chip (Intel
GMA 4500) that shares
RAM. DirectX9 is required and must be DirectX 9.0c compatible.
6. Internet: 128kbit/s Cable/DSL/LAN connection per computer
7. Hard Disk Space: 500MB free
8. Direct X: DirectX 9.0c
System Requirements - Mac OSX
1. Operating system: Must have OS X 10.6 (Snow
Leopard) or later.
2. Processor: Intel Core 2 Duo (PowerPC not
supported)
3. RAM: 1GB System Memory
4. Video Memory: 256MB graphics card or decent
integrated graphics chip. Must support OpenGL
1.5+
5. Browser: Safari, Chrome or Firefox.