Transcript Smart and wireless field force management

Frankfurt (Germany), 6-9 June 2011
Key figures about us
EDF R&D
ERDF
 + than 2000 employees
 Distribution subsidiary of EDF, manages
 €486 million spent on R&D in 2009
95% of french electrical networks,
 1, 3 million km of low and medium voltage
networks
 Two key priorities
 34 million low voltage users, 100 000
 Enhance the operating performance
medium voltage users, 1015 contracts
of the business by providing expertise
with local authorities, 180 000 small
and innovation
producers (wind or solar generators,…)
 Prepare the future, notably in four key
 8 regions, 24 professional units, 100 local
areas:
agencies
 Lifespan extension for nuclear
 17 500 operators on networks and
power plants
transforming installations
 Smart grids
 Electric vehicles
 Renewable energies
Céline JOANNIC, Frédérique LE GUERN, Christian AUNEAU– France– Session 3 – Paper 0402
Frankfurt (Germany), 6-9 June 2011
TAMARIS Process
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2200 supervisors
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7500 field operators
Céline JOANNIC, Frédérique LE GUERN, Christian AUNEAU– France– Session 3 – Paper 0402
Frankfurt (Germany), 6-9 June 2011
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Mobility architecture: Tamaris flows
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Security issues
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Strict control of
incoming flows
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Flows outside the IT
system are crypted
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Never use push data.
The device initiate the
connection.
Process and tool for
mobile device
management
Céline JOANNIC, Frédérique LE GUERN, Christian AUNEAU– France– Session 3 – Paper 0402
Frankfurt (Germany), 6-9 June 2011
Lessons learned and roll out challenges
Non
 décidée à ce jour
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Complex industrialization and architecture design
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Fast changing mobile technologies
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39 servers
600 different flows
Mobile OS, PDA, mobile devices
Key points of the change management
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Involve Field teams’ since the beginning
Bring benefits for daily activities management
Prevent non authorized uses of the PDA
Manage IT support and operate PDA over the country
Céline JOANNIC, Frédérique LE GUERN, Christian AUNEAU– France– Session 3 – Paper 0402
Frankfurt (Germany), 6-9 June 2011
SWAN Project
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Define a long term vision of the mobile workstation for
ERDF field crews
Technical
issues
Business
issues
Future mobile Workstation
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Access to business data in a transparent way
 A communicating vehicle delivering the best media regarding the task to achieve
 Plug-and-play handheld devices
 An adaptative IS: location, bandwith, crisis/normal situation
 Cartographic MMI
MENOFIS Mock-up
Céline JOANNIC, Frédérique LE GUERN, Christian AUNEAU– France– Session 3 – Paper 0402
Frankfurt (Germany), 6-9 June 2011
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Mobility features implemented in MENOFIS Smart Grid
mock-up
3 key points
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Handover
Crisis media
Smart Grid
Infrastructure
Céline JOANNIC, Frédérique LE GUERN, Christian AUNEAU– France– Session 3 – Paper 0402
Frankfurt (Germany), 6-9 June 2011
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Access to business data everywhere
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Central IS:
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Adaptative mobile WFM IS related to location and available
bandwith based on the MENOFIS architecture
Local and remote access to substation’s data
through the SSN:
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Meters data
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Sensors data
Céline JOANNIC, Frédérique LE GUERN, Christian AUNEAU– France– Session 3 – Paper 0402
Frankfurt (Germany), 6-9 June 2011
And now…
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TAMARIS Program:
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IS challenges but mainly…
Change management issues for more than 10000 end users
Immediate benefits : customers’ satisfaction, cost efficiency
SWAN Project, part of the smart grids
world
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Technologies in progress : mobility, telecommunication, IS
developments
Evolution of business process
Céline JOANNIC, Frédérique LE GUERN, Christian AUNEAU– France– Session 3 – Paper 0402