Transcript NORTHERN MICHIGAN UNIVERSITY PAYMENT OPTIONS

Northern Michigan University
Board of Trustees Meeting
Technology Update
August 8, 2003
Administrative Systems
Gavin Leach
Acting Chief Financial Officer
Banner Project Overview
Project overview
 Project started
January 13, 2003
 Hardware (installed)
January 20, 2003
 Banner Software (installed)
February 10, 2003
 Planned project closeout
June, 2004
Operating System
 Unix server (installed)
January 20, 2003
• (Mainframe and Unix server will both run until August 2004)
 Mainframe eliminated
August 31, 2003
Banner Project Overview
Banner Finance
 Business Process Analysis (BPA)
(continued)
February, 2003
(document received)
 Go-Live Finance (completed)
July 1, 2003
Banner Human Resources
 Business Process Analysis
March 3, 2003
(document received)
 Parallel test begins
November /
December, 2003
 Go-live Human Resources
January, 2004
Banner Project Overview
(continued)
Banner Student
 BPA recruiting & admissions
June 9, 2003
(document received)
 BPA records & registration
April, 2003
(document received)
 Admissions Go-live
February 2, 2004
(admits for 2004F& 2005F)
 Records Go-live
 Registration Go-live
 Go-live Student
February, 2004
March, 2004
February 2, 2004
Banner Financial Aid
 Business Process Analysis (BPA)
May 2003
(document received)
 Go-live Financial Aid
February 2, 2004
for 04-05 awards
Banner Project Overview
(continued)
Other applications
 InfoPrint (installed)
May, 2003
 Workflow (installed)
July, 2003
 X-tender (installed)
July, 2003
• Integrated document imaging
 Luminus (in process)
• Content Management System (CMS)
August, 2003
Banner Communication
System Implementation
(Installed Systems)
 Unix system
• Underlying OS for new Banner System
 Received and installed in January 2003
 Requires new programming, system management skills, and
printing subsystem
 First step in phasing out the mainframe
Finance Implementation
(Installed Systems)
 Banner Finance
• Banner Finance included:
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Accounting
Accounts payable
Budget
Fixed Asset
Purchasing
Finance Implementation
(continued)
(Installed Systems)
 Banner Finance
(continued)
• Required accounting interfaces are installed
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Conversion of web-based departmental financial reports
Bookstore
Ticketing
Housing
Dining services
Health Center
Library
Help Desk
TMA work order system
Time entry system
Telephone
Finance Implementation
(continued)
(Installed Systems)
 CoreCash Cashier System
• New cash system (installed)
 Interfaces with both IA+ system and Banner System
• Previous system was “homegrown” and needed to be
replaced
 Concur Web-based Travel System
• Installed and being tested with Athletics
• Begin training admissions in August, 2003
• Train remaining faculty and staff in Fall 2003
Student Web-based Financial Systems
 e-bill
 Web check – ACH and credit card payments
 Payment Plans
 Systems allow for third-party authorization
• (e.g., parents can look at and make payments for son or daughter
bills on-line)
Administrative Process Changes
 Student Call Center
• Initial Goal
 Eliminate number of callers put on hold without talking to
“live” person
 Decrease staff at front lines of Student Service Center
answering calls when long waiting lines exist
 Refer students to on-line resources that can answer
questions
 Respond quickly and direct calls to appropriate department
 Track calling questions and answers in a database and
review at end of beginning of Fall semester rush
 Change future information being sent to students to better
answer questions
Administrative Process Changes
 Student Call Center
(continued)
(continued)
• Operation
 Open for eight (8) weeks beginning with mailing of tuition
and fee bills
 “Triage” calls
 Both Financial Services and Financial Aid Office calls
redirected from July 15 to beginning of September (10th day of
school)
 Record and track calling questions and answers in Oracle
database
 Establishes response calling “que” for e-mailing or calling
back students
 Utilize Orientation student staff as call center staff since
know many facets of the University from work throughout
the summer
 Located in Dean of Students Office
Administrative Process Changes
(continued)
 Student Service Center Processes
• Overage checks
 Move issuing of overage checks to old Printing Services area
in Cohodas
 Goal: Speed up lines for students that are only arriving to
pick-up a check
 Future: require ACH of overage checks to bank account
Administrative Process Changes
 Student Service Center Processes
(continued)
(continued)
• e-Pay Center
 Computers will be setup in Cohodas lobby for students
 Make on-line payments or sign up for payment plan
 Student will be hired to assist students in using new e-pay
system during first two weeks of school year
 The week prior to start of school and one week after
 If only there to pay tuition bill, it provides quick alternative
 Encourages continued use of web system
 Student Service Center staff will have more time to assist
students that have complicated financial issues
Future Administrative System Goals
 Turn information into answers
• Better communication on new student web-based systems
(e.g., Web for Students)
• Create flow of web systems to direct students to the
answer they are looking for
 (e.g., linking e-bill page to financial aid web page)
Personal Computing
 Servicing computers
• New software to mend problems remotely
• Provide software “image” updates remotely
 Wireless “everywhere”
A Wireless Future
Broadband .. Anywhere in the
city and beyond
Wireless and/or wired
Why?
Moves Northern forward in reaching it’s vision and
making Northern a connected learning
community
NMU Benefit
 Attract students
 Reach NMU’s large commuter population
 Enhance environment to encourage further development
of web courses
 Extended access to educational resources
 Improve efficiency and speed of connectivity from off
campus
 Further implement web-based services enabling further
streamlining of processes and cost of services
• No more paper transactions – assured access by all
 Eliminate majority of dial-in lines
Community Benefit
 Community benefit
• Shared infrastructure costs
 Commercial and non-commercial access over the same
network
• NMU is a major economic force and leader in the area –
leads the city and local businesses in making Marquette
one of the most livable cities in the U.S.
 Attract future businesses
 Attract students
 Enhance livability
 Creation of a connected and educated community
How are we able to do this?
 Ability and demand driven by integrated wireless
notebook computers
• Compliments our existing campus wired and wireless
network
 Standardized environment opens up the possibilities for
success in this paradigm
 Current access in area
• NMU radio and television towers in the area
• City offered access to all the light and electrical poles and
water towers (will work with us)
Strategy
The NMU Connected Learning Community will be
further developed to extend wireless network to the
community, leverage current investments, and
motivate broader interest in the economic vitality of
the Upper Peninsula.
Goals
 Extend existing network beyond campus and into the
City of Marquette
 A step towards creating a comprehensive Upper
Peninsula network
• Support not only higher ed, but K-12, health care, public
safety, and private enterprise integration as well
 Expansion includes scalable bandwidth-on-demand and
high capacity backbones to provide network access to
designated sites
NMU’s Approach
 Combination
• Local ISP
• Wired, and
• Wireless
 We are already
• Creating a virtual private network (VPN)
• Working to get agreement with CLEC
• Begin installing 802.11a/b in the community targeted a
highly populated student living locations (equipment will be
reusable and based on standards)
• Will add-in 802.16 when prices drop to build a bigger
highway
Community-Wide Wireless
 Building the highway
• Developing a backbone based on industry standards
 802.11b
 802.11a
 802.16
• Provides open area access in targeted outdoor areas
• Provides ability for students to install antenna and
repeater receiving access anywhere in the city
• University will install repeaters at specific locations to
create hotspots where students congregate
Identified Coverage Area
 First,
• GIS map of living locations of students in the surrounding
NMU community
 First – Target high population areas
 Off campus housing to the north and west of campus
 Future – Edge network areas
 Next
• City of Marquette
• The Upper Peninsula at large
End