Transcript The Agency for Information Society Services

The Agency for Information Society Services
(ASSI)
eGovernment One step further
Daniel GRUIA
President
Sofia, 27 March 2008
Agenda
 E-government AsIs
• Who is the Agency
• The National Electronic System
• The Electronic Assignment of International Road Transport
Licenses and Persons Transport Licenses
• The Electronic System for Public Procurement
 E-government challenges
 E-government ToBe – The new shape of the Agency for
Information Society Services
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Who is the Agency
The Agency for Information Society Services
 a public institution subordinated to the Ministry of Communications
and Information Technology, with attributions in e-government
Services
 Past and present: ASSI is the operator of the three main national eGovernment services, enforced by laws:
• www.e-guvernare.ro - The National Electronic System
• www.e-licitatie.ro – The Electronic System for Public Procurement
• www.autorizatiiauto.ro – The Electronic Assignment of International
Road Transport Licenses and Persons Transport Licenses
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National Electronic System
Definition: “a public use information system with the purpose to ensure access to free
public information and to provide public services for both natural persons and legal
entities”
www.e-guvernare.ro consists of:

The Unique Form Service

Administrative Forms Service
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The Electronic Assignment of International Road Transport Licenses and
Persons Transport Licenses
 Full bidirectional service
 International Road
Transport Licenses
 Persons Transport
Licenses
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The Electronic System for Public Procurement
Public Procurement institutional framework

The Agency for Information Society Services
- Provides technical support for governmental e-Procurement

National Authority for Regulating and Monitoring Public Procurement
- Regulatory authority in public procurement field
- Monitoring and supervision body of public procurement system

National Council for Complaints Solving
- Solves the complains related to contract awarding procedures

Ministry of Public Finance -Unit for Coordination and P.P. Compliance Control
- ex-ante control
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The Electronic System for Public Procurement
International recognition
 Good practice title at the European level (European Conference for eGovernment, Como, 2003) and international level (International Conference
for eGP, World Bank, Manila, 2004)
 The International Golden Link 2005 prize of the Association for the
Communications and Electronics of the Military Forces, USA for “The most
innovative solution”, at the International Defense or Civil Government
section
 Finalist at eEurope Awards 2005, Manchester, UK
 1st European Country in terms of electronic announcements delivered to
JOUE (more than 99% of announcements)
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The Electronic System for Public Procurement
Public e-Procurement Setup

The Electronic System for Public Procurement is the web-based system used for
awarding PP contracts by electronic means.

2002 - e-Licitatie (pilot project)

2006 - e-Licitatie extended version, in compliance with the new legal provisions for
public procurement which have transposed Directives 2004/17/EC and 2004/18/EC

2008 – e-Licitatie Manchester declaration compliance version
2008 Latest news
March 2008
Government Decision for the fulfillment of the
commitments regarding public procurement, laid
down in the Manchester Declaration: starting with
2008, contracting authorities are compelled to
use electronic means for at least 20% of public
procurement – around 3.5 bilion EUR.
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E-government “classic” challenges
 Data tsunami
 Citizen education
Better services!
More transparency!
Cost cuts!
 Lack of data reusability
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Here comes the flood …
 Number of transistors on
a chip doubles every two
years. (Moore's Law)
 Over the past three years,
market data volumes have
risen by 1,750 percent
(ComStock, 2005)
Government have to deal with an increase of volume of
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dataDaniel
to
be Society
processed
Information
Services
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Here comes the flood …
 How do you protect the
data? (Do you assure its
Confidentiality, Integrity and
Availability? How do you
assure its Reliability?)
 Who is the owner? (How silooriented is your culture?)
 How do you use it? (How
much information can you
extract from your data?)
Government have to deal with an increase of volume of
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data
to be Society
processed
Information
Services
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… rising expectancies of citizens
Better services!
More transparency!
Cost cuts!
 “Nokia now makes
twelve phones every
second”
 user bandwidth
requirements double
every 12 months
Citizen expectancies rises as their digital education
increases. This happens as more devices and
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commercial services
are available and used.
Information Society Services
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Low or inexistent data reusability
X
Y
X×Y?
Providers
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Consumers
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Citizen
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E-government post-classic
challenges
 Ivory tower approach
BUYER
FINDS
SELLER
 Low business approach
SELECTION
OF GOODS
NEGOTIATION
SALE
PAYMENT
DELIVERY
 Low outcome orientation
POST-SALE
ACTIVITY
 Low maturity
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Ivory tower approach
 How often does e-government providers:
• Analyze the customer needs and
satisfaction?
• Analyze the customer behavior?
• Prioritize the investments according with
the above?
• Give up the projects without usage?
 What is the percentage of e-government
promotion and advertising in each project?
Too often the customer is the political layer, who has the
power to finance the projects. Then, the citizen is consulted
mostly through intermediary (representative institutions).
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E-commerce business approach
SOME TECHNOLOGIES USED:
SEARCH ENGINE
SOME INFORMATION GATHERED:
BUYER
FINDS
SELLER
ON-LINE CATALOG
RECOMMENDER AGENT
SEARCH BEHAVIOR
BROWSING BEHAVIOR
CUSTOMER PREFERENCES
CONFIGURATOR
SELECTION
OF GOODS
SHOPPING BOT
EFFECTIVENESS OF PROMOTIONS
BARGAINING STRATEGIES
AGGREGATOR
NEGOTIATION
AUTOMATED AGENTS
PRICE SENSITIVITIES
PERSONAL DATA
TRANSACTION PROCESSOR
SALE
MARKET BASKET
DATA INTERCHANGE
CRYPTOGRAPHY
PAYMENT
E-PAYMENT SYSTEMS
TRACKING AGENT
CREDIT/PAYMENT INFORMATION
DELIVERY REQUIREMENTS
DELIVERY
ON-LINE PROBLEM REPORTS
ON-LINE HELP
BROWSER SHARING
POST-SALE
ACTIVITY
INTERNET TELEPHONY
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CUSTOMER SATISFACTION
FOLLOW-ON SALES OPPORTUNITIES
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Low outcome orientation
 Any investment in IT&C should target the improvement of
business processes:
• Need for an Governmental Architecture Framework (European?)
• Need for a Business Process Analysis methodology (Added
Value oriented vs. Cost oriented)
• Need for standards (open?, public?, proprietary?)
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How Mature Is Your Organization?
Level
Human
Capital
Knowledge
Processes
Culture
Infrastructure
OPERATE
Individual
Personal
Me
Manual systems of
non-networked PCs
CONSOLIDATE
Functional
group
Department
Our group vs.
the rest of the
organization
Functional systems
INTEGRATE
Enterprise
group
Enterprise
All of us
Enterprise Systems
OPTIMIZE
Enterprise
group
Extended
enterprise
Our partners
and us
Extended enterprise
systems
INNOVATE
Dynamic
network
Situations
matrix
Adaptive
groupings
Adaptive systems
The Business Intelligence Competency Center: A SAS® Approach
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E-government ToBe
 The new shape of the Agency for Information
Society Services:
•
•
•
•
•
•
Going out of silos
Central Provisioning
Administration data exchange
Unified methodologies
New version of IT public servant
Agency Core Business
 Conclusions
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Going out of silos
Central provisioning
Unified methodologies
Standardization
As Is
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To Be
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Central Provisioning
ASSI
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
Common knowledge pool

Costs cuts

Simultaneous improvement

Cross-domain analysis

Improved security

Government CIO Council
Public & Public Servants
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Administration data exchange phase 0
X
Providers
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Y
Consumers
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Citizen
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Administration data exchange phase 1
X
Y
X×Y?
Providers
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Consumers
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Citizen
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Administration data exchange phase 2
X
Y
ASSI
ASSI
Alternative
“e-guvernare”
Citizen
X+Y
Providers
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Consumers
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Unified methodologies
Informatization
BA
DA
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Enterprise architecture
model
Business process
improvement
Business Architecture
Data Architecture
AA
Application Architecture
TA
Technology Architecture
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Standardization
Open Standards
Common Interface Templates
Service Level Agreement Framework
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New version of IT public servant
Common methodologies
Programmer
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Training
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Business process
analyst
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Agency challenges
 Transition from application oriented to client oriented structure
•
•
•
•
Able to design, manage and develop new projects
Separation of services, middleware and infrastructure
Business continuity
Added services (audit, consulting, security, e-government regulation)
 Financial autonomy
• Added-value oriented
• Financially self-sustained
 Sustainability
• A performance tool for any government
• A partner for other public institutions
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Agency Core Business
Client Support
Copywriting
Security
SW Suport
HW Suport
Strategic Partnerships
Skill Center
Policies and Regulations
New Services
Implementation
(Project Management)
Customer Relations
(call center)
Providers
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4 Conclusions
 Because of a strong link with its finance providers and a weak link
with its end users, e-government may invest in useless projects (as
“dot-com” companies in the 90’s)
 A specialized institution is useful in developing e-government,
preserving knowledge and going toward government as a single
organization
 An output or outcome-oriented metric (i.e. cost per user or cost per
burden saved) may affect the political trust, support and financing
therefore a fall of e-government as we know it.
 Since a service is delivered to a customer a sale should be made
(Know Your Customers!)
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Thank you for your participation!
[email protected]

Bibliography:
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David Osborne, Ted Gaebler, Reinventing Government : How the
Entrepreneurial Spirit is Transforming the Public Sector
The Chief Information Officers Council - Federal Enterprise Architecture www.cio.gov/Documents/fedarch1.pdf
Miller, Gloria J., ed. 2005. The Business Intelligence Competency Center: A
SAS® Approach. Cary, NC: SAS Institute Inc.
US Census Bureau - http://www.census.gov
Porter, M. E. (2001), Strategy and the Internet, Harvard Business Review,
79(3)
Viktor Mayer-Schönberger, Harvard University, From Electronic Government to
Information Government
Alberta TREASURY, 1996, Measuring Performance, A Reference Guide
https://www.econ.kuleuven.be/eng/tew/academic/liris/education/SlidesBIS/Hoo
fdstuk%2010%20e-commerce.ppt#351,1,Hoofdstuk 10: E-commerce
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