Transcript shape hairstyle

Nonverbal Communication
Nonverbal communication includes all
unwritten and unspoken messages,
both intentional and unintentional.
Functions of Nonverbal
Communication
• To complement and illustrate
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To reinforce and accentuate
To replace and substitute
To control and regulate
To contradict
Using non-verbal communication to your
advantage
• Become aware
• Don’t contradict your words with body
language
• Know what your face says
• Use direct eye contact
• Use smiling and head nodding for
appropriate impact.
• Gesture with purpose
Nonverbal can include:
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Shaking hands
Posture
Facial expressions
Appearance
Voice, Tone, Hairstyle, Clothes
Expression in your eyes, smile,
How close you stand to others, how you listen
Confidence, your breathing, the way you move, the
way you stand, the way you touch people
• Color choice
• Silence.
Forms of Nonverbal
Communication
• Eye contact
• Facial expression
• Posture and gestures
• Appearance of people
Forms of Nonverbal
Communication
• Time
• Space
• Territory
• Appearance of documents
How can these nonverbal forms be used to send
positive messages?
Nonverbal Codes
• The Voice (paralinguistic/vocalic cues)
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Volume
rate
vocal variety
pauses
articulation
pronunciation
dialect
Kinesics
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Bodily action
Gestures
Eye Contact
Facial Expressions
Posture
Other Nonverbal Codes
• Physical appearance
– body shape, hairstyle, clothing
• Environment and artifacts
– classroom design, lighting, visual aids
• Chronemics
– being on time, late, rushing through speech
• Proxemics
PROXEMICS
DISTANCE ZONES
• Intimate distance-no more than 18 inches apart
mom and baby
• Personal Distance-18 inches to 4 feet
Casual and personal conversations
• Social distance-4-12 feet
impersonal, business, social gatherings
• Public distance-More than 12 feet
Public speaking
A FEW GESTURES
AND
THEIR MEANINGS
A hand over the mouth whilst talking indicates deceit. A
desire to try and stop the words coming out of the mouth. It
can be a quick touch to the mouth, or a sustained rubbing
across the mouth.
Move the hand away from the mouth, lower down the face,
under the chin, and this would be positive evaluation.
The finger across the top of the lip
can be seen with the hand in many
positions around the face.
They all indicate critical analysis.
Shall I? Shan't I? Will he? Won't he?
Stroking of the beard.
Normally seen on men!
Seriously, irrespective of
the beard, the gesture is
an evaluation signal.
Generally a positive
evaluation. It's a time for
thought process.
Women generally stroke
the bottom of the chin
with a thumb and
forefinger.
People, who are long sighted and need
their glasses for reading, will hold their
glasses like a baton if they are in the habit
of putting them on to read, and taking
them off to look at you.
Sucking the stem of the glasses is an
evaluation gesture, rather than ‘stroking
the beard.’ It is generally a positive
evaluation of your ideas, suggestions,
information or requests.
Many people misunderstand folded arms. She may feel
comfortable with her arms folded. She may be cold.
Considering the rules, if you've just said something she
dislikes, or disagrees with, and she sits back, folds her
arms and puts her chin down, you have a very negative
signal, even if she is smiling.
SHAKING HANDS
WET FISH from a man this normally means an introvert,
or a weak character, someone who is easily persuaded and
likes to fit in.
THE BONE CRUSHER handshake is used by macho
dominant men. It's a show of strength and dominant
character to the extreme.
Often a case of, "Don't mess with me, I'm a hard man."
A NEUTRAL handshake should use the same pressure
to hold say a hammer, a bat or a racquet. The hand
should be 'neutral' neither palm up nor palm down.
A palm up handshake indicates subservience.
A palm down handshake indicates control.
A sequence of handshakes indicating degrees of warmth and
passion.
The double handshake shows great warmth and passion. You
would only do this with close friends, and people with whom
you have deep sincere gratitude.
Anyone who gives you a handshake with two hands,
when first meeting you, is likely to be insincere and
overwhelming, or even deceitful.
The last picture with the hand on the shoulder, could
also end with the arm over the shoulder-it indicates
further warmth and feeling.
The lowered steep-ling of the hands indicates
listening, and can also be a negative confidence
gesture.
The scratch to the back of the neck indicates either
the neck itches or uncertainty or even lying.
Pulling the ear can be an ear itch. It can mean nervousness
or deceit.
It can mean a desire to shut out the words they are
hearing, or the words aren't 'going in'.
It may also indicate they've heard enough.
Hot under the collar!
People touch their face 10 times more than normal when
they feel uncomfortable.
When you lie, you feel a tingling sensation around your face
and neck, and feel you need to touch or relieve the area.
Hand clasping at a desk or in a chair
on
its
own
may
indicate
nervousness, insecurity or anxiety.
Loosely clasped would be more like anticipation and the
more tightly clasped they are, the more the anxiety.
Clasped hands in front of the body
are
a
barrier
signal,
seeking
reassurance.
If the thumbs were steepled it
would be a confidence gesture.
Here's the mother of all confidence gestures,
even arrogance.
Men, when evaluating and responding to women's
ideas will often go into this position. The reply
may even start with the arrogant little cough.
The most supreme will be when the chair is tilted
back onto two legs.
When sat back, arms folded and the legs are
crossed tightly, this is extremely negative. You may
walk in and see this negativity, indicating prior
feelings to you arriving, or you may say something,
which affects this negativity.
Crossed legs can be comfort, but often
indicate negativity. Holding a clipboard in
front of the chest at the same time will
indicate negativity, a barrier signal, seeking
reassurance, pushing you away.
Sat back with an arm over the chair will
indicate lethargy. They maybe don't want to be
there, and aren't giving you much attention.
Leg cocked over the chair will indicate
indifference.
The attention they are giving you is minimal.
It can be on the positive route.
It normally indicates mild confrontation and
stubbornness at that point.
This is blatant territorial ownership.
Claiming territory. It could easily be
disregard of other people's territory if it
were say your feet on someone else's desk.
Nonverbal Behavior and Perception
A “Matching” Quiz
1. Insecurity
4. Confidence
2. Defensiveness
5. Nervousness
3. Cooperation
6. Frustration
Short breaths, “tsk” sound, clenched hands, wringing hands
Steepled hands, hands behind back, hands on lapels of
coat, broad gestures
Arms crossed, sideways stance, touching and rubbing
nose, rubbing eyes, drawing away
Open hands, upper body in sprinter’s position, sitting on
edge of chair, hand-to-face gestures
Clearing throat, “whew” sound, whistling, smoking,
fidgeting, tugging ears
Pinching flesh, chewing pen, biting fingernails
Nonverbal Behavior and Perception
A “Matching” Quiz
1. Insecurity
4. Confidence
2. Defensiveness
5. Nervousness
3. Cooperation
6. Frustration
6 Short breaths, “tsk” sound, clenched hands, wringing hands
Steepled hands, hands behind back, hands on lapels of
coat, broad gestures
Arms crossed, sideways stance, touching and rubbing
nose, rubbing eyes, drawing away
Open hands, upper body in sprinter’s position, sitting on
edge of chair, hand-to-face gestures
Clearing throat, “whew” sound, whistling, smoking,
fidgeting, tugging ears
Pinching flesh, chewing pen, biting fingernails
Nonverbal Behavior and Perception
A “Matching” Quiz
1. Insecurity
4. Confidence
2. Defensiveness
5. Nervousness
3. Cooperation
6. Frustration
6 Short breaths, “tsk” sound, clenched hands, wringing hands
4 Steepled hands, hands behind back, hands on lapels of
coat, broad gestures
Arms crossed, sideways stance, touching and rubbing
nose, rubbing eyes, drawing away
Open hands, upper body in sprinter’s position, sitting on
edge of chair, hand-to-face gestures
Clearing throat, “whew” sound, whistling, smoking,
fidgeting, tugging ears
Pinching flesh, chewing pen, biting fingernails
Nonverbal Behavior and Perception
A “Matching” Quiz
1. Insecurity
4. Confidence
2. Defensiveness
5. Nervousness
3. Cooperation
6. Frustration
6 Short breaths, “tsk” sound, clenched hands, wringing hands
4 Steepled hands, hands behind back, hands on lapels of
coat, broad gestures
2 Arms crossed, sideways stance, touching and rubbing
nose, rubbing eyes, drawing away
Open hands, upper body in sprinter’s position, sitting on
edge of chair, hand-to-face gestures
Clearing throat, “whew” sound, whistling, smoking,
fidgeting, tugging ears
Pinching flesh, chewing pen, biting fingernails
Nonverbal Behavior and Perception
A “Matching” Quiz
1. Insecurity
4. Confidence
2. Defensiveness
5. Nervousness
3. Cooperation
6. Frustration
6 Short breaths, “tsk” sound, clenched hands, wringing hands
4 Steepled hands, hands behind back, hands on lapels of
coat, broad gestures
2 Arms crossed, sideways stance, touching and rubbing
nose, rubbing eyes, drawing away
3 Open hands, upper body in sprinter’s position, sitting on
edge of chair, hand-to-face gestures
Clearing throat, “whew” sound, whistling, smoking,
fidgeting, tugging ears
Pinching flesh, chewing pen, biting fingernails
Nonverbal Behavior and Perception
A “Matching” Quiz
1. Insecurity
4. Confidence
2. Defensiveness
5. Nervousness
3. Cooperation
6. Frustration
6 Short breaths, “tsk” sound, clenched hands, wringing hands
4 Steepled hands, hands behind back, hands on lapels of
coat, broad gestures
2 Arms crossed, sideways stance, touching and rubbing
nose, rubbing eyes, drawing away
3 Open hands, upper body in sprinter’s position, sitting on
edge of chair, hand-to-face gestures
5 Clearing throat, “whew” sound, whistling, smoking,
fidgeting, tugging ears
Pinching flesh, chewing pen, biting fingernails
Nonverbal Behavior and Perception
A “Matching” Quiz
1. Insecurity
4. Confidence
2. Defensiveness
5. Nervousness
3. Cooperation
6. Frustration
6 Short breaths, “tsk” sound, clenched hands, wringing hands
4 Steepled hands, hands behind back, hands on lapels of
coat, broad gestures
2 Arms crossed, sideways stance, touching and rubbing
nose, rubbing eyes, drawing away
3 Open hands, upper body in sprinter’s position, sitting on
edge of chair, hand-to-face gestures
5 Clearing throat, “whew” sound, whistling, smoking,
fidgeting, tugging ears
1 Pinching flesh, chewing pen, biting fingernails