Transcript CHAP 4
Journey Across the Life Span, 3rd Edition
Chapter 4
Communication
Journey Across the Life Span, 3rd Edition
Communication
An interaction between two or more persons
Communication process
Message: expression or thought
Sender: delivers message
Method: way message is sent
Receiver: interprets message
Feedback: response
Journey Across the Life Span, 3rd Edition
Types of Communication
Verbal—spoken or written words
Nonverbal—use of body language
Modes of nonverbal
Physical appearance and dress
Facial expression
Gestures
Eye contact
Tone of voice
Touch
Silence
Journey Across the Life Span, 3rd Edition
Personality Types
Passive or unassertive
Aggressive
Assertive
Journey Across the Life Span, 3rd Edition
Levels of Communication
Social
Therapeutic or purposeful
Journey Across the Life Span, 3rd Edition
Components of Therapeutic
Communication
Listening
Warmth
Genuineness
Attentiveness
Empathy
Positive regard
Journey Across the Life Span, 3rd Edition
Functions of Therapeutic
Communication
Create an understanding
Decrease anxiety
Provide information
Develop trust
Journey Across the Life Span, 3rd Edition
Phases of Therapeutic
Communication
Orientation—learning about person, building trust
Working—exploring thoughts and feelings
Termination—ending the relationship
Journey Across the Life Span, 3rd Edition
Factors Affecting Communication
Congruence—agreement between verbal and nonverbal
language
Time and setting—when and where communication takes
place
Proxemics—space between individuals
Biases—prejudices or negative beliefs
Physical handicaps—difficulties with vision and or
hearing
Journey Across the Life Span, 3rd Edition
Blocks to Communication
Belittling
Disagreeing
Agreeing
Defending
Stereotyping
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Blocks to Communication (continued)
False reassurance
Giving advice
Changing the subject
Closed-ended questions
Why questions
Probing
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Techniques to Enhance
Communication
Giving information
Validating
Clarifying
Reflecting
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Techniques to Enhance
Communication (continued)
Paraphrasing
Asking broad questions
Using general leads
Making an observation
Journey Across the Life Span, 3rd Edition
Techniques to Enhance
Communication (continued)
Offering self
Focusing
Using humor
Journey Across the Life Span, 3rd Edition
Chapter Challenge
Give the name and an example of the two types of
communication
A.
B.
Name three blocks to communication
A.
B.
C.
List three techniques to enhance communication
A.
B.
C.