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NCCC Quality Dashboards CTOP Retreat 2014 Evelyn Schlosser, MPH, MA, RN, CPHQ NCCC Director for Quality & Patient Safety Acknowledgement: Artwork from “How Stella Saved the Farm” by Vijay Govindarajan and Chris Trimble Vision Norris Cotton Cancer Center will discover new worlds of cancer medicine, lead efforts to prevent and cure cancer in Northern New England, and contribute to solving the problems of cancer worldwide, while providing the highest level of safe, innovative, compassionate care for patients with cancer. NCCC QPS Goals 1. Safe – Care delivery that is safe, evidence-based and coordinated, and achieved through the deployment of high-functioning teams. 2. Innovative – Utilize technology and data to foster integration and operational changes aimed at increasing efficiency, reducing waste, and maximizing our regional footprint. 3. Compassionate – Provide care that is preference based and considerate of our patients’ basic needs: appropriate access, communication, education, symptom management, and support services. Measurement/ Analytics Best Practices/ Standards Performance Execution NCCC Quality Program Measurement Opportunities (and data) abound! Tumor Registry eDH (to include Beacon & other Epic clinical modules) Aria Scheduling NSQIP Billing Claims Velos Experimenting with combined data sets Seeking new technology & functionality Samples of Innovation in Measurement within NCCC Advance Directives Neuro-oncology clinical care measures System-wide Improvement (Voice, ICE, PRISM, & ROC) Beacon (chemo) Reporting 1 West Outpatient Infusions Inpatient Hem/Onc Consults Radiation Oncology treatment volumes/machine Investigational operational measures CTOP Measures Process Screening/assessments/consults Cancer Staging Tumor Board Review Timeliness & appropriateness of treatment Advance Directives on File Outcomes Infections Treatment-related complications Patient experience/symptom management Mortality/Survival Rates Summary Resources are available to support learning & growth of our measurement/understanding capacity Early successes related to process measurement & improvement have been achieved CTOP – what is your big idea?