Transcript Collaboration Technologies

Collaboration Technologies
Subcommittee of the ITLC
August 26th , 11am
AGENDA
• Welcome Bill Allison as Vice Chair
• Mobile Web Framework Update MWF
▫ Conference update
• ITAG discussions
▫ Separation of responsibilities
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eMail RFP review
Service Now Review
Video Conference committee first meeting
September in person meeting steps
Mobile Framework
• Mobile Collaborative Group:
▫ Update from Rose
▫ GRAPHIC from their site on conference
ITAG
Update
eMail RFP Update
• Group met and is working on RFP project plan
▫ Update from Nguyen
Service Now update
• We have a mailing list: [email protected]
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aka "University of California - Service Now Users Group"
Sign up here: https://lists.ucsc.edu/mailman/listinfo/uc-snug
Seriously! Sign up!!! I've got some questions about email replies that I'd love to hear how
you're handling it!
Currently this list is a kitchen sink list, so all subjects from scripting, process, how-to's, movie
recommendations, etc are all good.
• We have a Wiki page: https://spaces.ais.ucla.edu/display/ucservicenow/Home
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See below for instructions on how to get an account on this wiki
Currently this is just a shell, so we can use however we'd like
• We have a Twitter feed: http://twitter.com/#!/UCSN_Consortium
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Follow. Tweet. Chirp!
• We also have a UC-wide SNC instance: https://lucid.service-now.com
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This is an early prototype of a shared instance
Adam Caplan of LBL ([email protected]) is currently the primary administrator of this instance
Video/Web Conference meeting
• Discussed real needs for the ITLC to conduct
effective meeting
▫ High number of attendees
▫ Transient locations / guest speakers
▫ Last minute sharing of documents
• Discussed different options
▫ Full video set up
▫ Web conferencing
▫ Collaboration tools
Video/Web Conference meeting
• Discussed barriers for success
▫ High amount of equipment set up
▫ Travel required to get to proper rooms
▫ Lack of training
• Discussed need for training on how to conduct
meetings
▫ Host
▫ Participants
▫ Guests
Video/Web Conference meeting
• Conclusions
▫ Usage of current web collaboration tools that allow
video and file sharing best options
 Reviewing Adobe Connect, Google Plus, Illuminate etc.
▫ Training is Critical
 Training must include more than just how to use the tool
but a new manual that includes
 Getting set up properly for the meeting (docs, speakers,
placement)
 Meeting etiquette (speaking, mute)
 Meeting handoffs (meeting flow – accepting control quickly
and how to pass off)
 Communication styles
September Meeting
• Web conferencing demo and training plan
▫ Optional video conference demo with room set up
at host campus
• Andrew – additional items?
▫ Email update
• Mary Doyle to review Mobile grid