Transcript NWEWebinar072309.pps

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Welcome!
Cut Costs & Boost Productivity...
The NorthWestern Energy Way
Presenters:
Donnell Kuchtyn
Mark Vasquez
Soshima Kocharekar
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SAP ERP
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Why is Usability Important?
• Easy to Learn
• Efficient to Use
• Easy to Remember
• Enjoyable to Use
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What Can Usability Do For
Business?
Impact on Business:
• Project Cost
ROI
• Productivity
• Calculating ROI
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Productivity
Cost
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How can GuiXT Solutions improve
Usability?
• Remove Distractions/Confusions
• Consolidate/Optimize Data Entry
• Use Familiar Terms
• Images to Aid Identification
• Instructions for Complex or Seldom Used
Procedures
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GuiXT Solution
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•
•
•
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Bundled with SAP ERP
Certified by SAP for NetWeaver Portals
No backend code changes
Do it faster with fewer resources
Minimize Risk
Maximize your SAP ERP!
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Activate GuiXT
Embedded
within
SAP!
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How GuiXT Works
SAPGUI User
Request
MM01
SAP GUI
Draws Screen
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SAP
Processes
Request
GUIXT Screen
Modifications
Are Applied
SAP Responds
with MM01
Screen
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Donnell Kuchtyn
• SAP PM/CS/SD Business
Analyst/Configurer
• Primary Liaison with the T & D Operations
Division
• Project Team member for original SAP
implementation
• NorthWestern Energy Employee for 27
years
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GuiXT Implementation
Cut Costs & Boost
Productivity...
The NorthWestern Energy
Way
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Talking Points:
1.
2.
3.
4.
5.
6.
7.
8.
Background of Northwestern Energy
SAP and GuiXT
Why GuiXT?
Let’s see some GuiXT
Results/Benefits
Lessons Learned
Suggestions
Questions
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About NorthWestern Energy (NWE)
• Regional Electric & Gas Dist. & Trans. Utility
• 400K electric & 250K natural gas customers in Montana, S.
Dakota, Nebraska
• Corp. Headquarters – Sioux
Falls, SD
• IT operations located primarily in
Butte, MT
• Montana operations previously know as The Montana Power Co.
(MPC) until purchase by NorthWestern Corp. (NWE) in 2002.
• MPC HQ has been in Butte since 1912.
• Approx. 1,300 employees
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NorthWestern Energy (NWE)
Service Area
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SAP & GuiXT at NWE
 MPC live on 4.5b in May 2000
 NWE – SD/Neb operations live June 2002
 Upgrade to 4.6c in Nov 2002
 GuiXT implemented December 2005
 GuiXT expanded to entire New Construction process June
2006
 Upgrade to ECC 5.0 Oct 2006
 Upgrade to ECC 6.0 – SP12 EP2 June 2008
 GuiXT expanded for all Capital work processes in the
CU/OLC Go-Live Feb. 19 2009
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Why GuiXT?
 SAP Not intuitive
 Hard to navigate between transactions
 Too many fields and tabs on the screens
 Field descriptions did not make sense
 Very time consuming to train
 Lost some of the controls and edits we had in the legacy
system
 No consistency across areas for the same process
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THE PROCESS FLOW
Customer
Request
E or G
Service
only?
Create
Notification
NO
LD Pro
Design
YES
Create
Add Adders
Create
Customer
Adders or
Services
Needed?
Design
Using VC
SAP GuiXT Step
or Services
YES
Using VC
NO
Manual Step/Decision
PERFORM WORK
Release
Design
LD Pro Step
To Crews
Generate
Bundling
Process
Quote
$$$
OLC Order
Create Quote
Oper By Act
???
– to Customer
OK
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ORD 24000670
Oper 1310
Oper 2330
Materials
Labor
Contract
OH Loading
Quote
Release
Print
Accepted
OLC Order
Job Packet
OLC ORDER
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Let’s see some GuiXT
 Launch Pads
» Scripting
 Screen Scrubbing
» Standard screen vs. GuiXT screen
» Scripting
 Business Control
» Edits within GuiXT scripts
 Create Notification and Customer (screen cam)
» Standard SAP
» GuiXT
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Launch Pad
Launch Pad Button for our New
Construction Process
Script to place button on SAP Easy
access screen.
Initiates transaction zw_guixt_001.
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Launch Pad
Launch Pad Buttons for Each
Functional Area for the process –
used a custom ‘Z’ transaction.
Script to initiate the launch pad
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Launch Pad
“Include” means to read that
particular script.
No Screen is selected so the Functional Area
selection is initially presented, once you click
on a Functional Area button a screen
number is set (l_scrn = “#”).
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Launch Pad
Each Functional Area Launch Pad is
different based on the functions they
perform in the process.
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Launch Pad
If the New Construction Desk Button is
selected then the screen is = 1.
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Launch Pad
Scripting for the New Construction Desk
launch pad
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Launch Pad
Click on Create Capital Work Notification (Z4)
pushbutton (9,3) "@0Y\QCreate Capital Work Notification (Z4)@Create Capital Work Notification (Z4)"
"/niw51" size=(3,50) process="iw51_navigate.txt“
using l_launch = "MAIN"
using l_notif = "Z4"
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Notification Screen
process “iw51_navigate.txt”
Executes transaction IW51 and sets notification
type Z4 and enters.
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Notification Screen
Z4 Notification with GuiXT:
“Screen scrubbing”
Additional GuiXT buttons/fields
Inserting the Create, change, and
display customer transaction
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Notification Screen
Z4 Notification without GuiXT
Extra Icons, tabs, fields
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Notification Screen
Z4 Notification without GuiXT
Second page
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Notification Screen
Notification Screen script example to:
delete unwanted toolbar icons, tabs and fields
re-size boxes
re-position boxes and fields
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Notification Screen
Z4 Notification with
GuiXT:
Embedded the Create
Customer, Change
Customer and Display
Customer transactions
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Notification Screen
Notification Screen script example:
Checks to ensure user has authorization prior to showing
the button for Create or Change Customer.
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Screen Cam
 Create Notification and Customer (screen cam)
» Standard SAP
» GuiXT
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Results
Just from create notification transaction and embedding
the create customer transaction:
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
Decreased time from 7 ½ mins. to 4 mins.
From 21 screens to 4
» Eliminated 21 navigation clicks

From 50 input fields to 42
» Defaulted 8 fields
» Eliminated 9 fields not used
» Organized fields in an intuitive order
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2 concurrent SAP sessions to only 1
In 2008 4,900 customers created and 6,190 notifications created
Similar results achieved throughout entire notification through order
completion process
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Benefits
 Processes intuitive and easy to navigate
» Embedded many processes and navigation between
transactions with a “push of a button”
 Forces consistent process across organization
» Auditable processes for business control
 Users only see fields/tabs they need to see
» Data which is consistently applied is defaulted
 Users do not need to know transactions
» Use of Launch pads and buttons
 Training new employees on the process is cut in half
» From 6 hours to 2 hours for create notification/customer
 Screen changes in Upgrades are ‘invisible’ to users
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Lessons Learned
 SAP upgrades
» Virtually Seamless
» Do Test - SAP changes field descriptions/Screens
♦ 4 field descriptions and 2 screens were changed by SAP in our last upgrade
♦ Synactive Tools make them easy to find/fix
 Make sure all transactions which initiate a screen are
included in the script
» Example: a notification can be executed from list edit or an order as well as the
notification transactions. If you want all the ‘screen scrubbing’ to appear then
those transactions should be included.
 Works best if business process analyst/configurer and
ABAP persons know how to script
» Easy to use, but may need ABAP assistance for more complex
processes (to create custom transactions, function modules,
etc)
 Users want more!
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Suggestions for Roll-out
 Define Business process/specifications before you begin
 Start with just a few transactions that have big benefits
» Preferably something you can build on
 Web repository is more efficient and offers better control
 Use Synactive Consultant on-site
» Have a business process analyst/configurer and ABAP person
with the consultant as they build the scripts
♦
Proved to be great knowledge transfer and speedy roll-out
» Expertise and knowledge for troubleshooting
♦
They’ve seen it, done it and have direct contact with other
Synactive folks if needed
» Initial implementation literally only took 1 week to implement –
money well spent!!
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Shell Exploration
“If we had implemented GuiXT in 1998, it
would have saved us millions in training.”
- John LeBas
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Butler Supply
“Our custom point-of-sale Cash Solution,
developed in ABAP, would be unusable
without GuiXT.”
- Bill Immer
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Louisville and Jefferson County
Metropolitan Sewer District
“I’ve never been so excited about software
in my life”
- Kathy Lynch
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About Synactive
•
•
•
•
•
•
Founders
Bundled since 1998
Certified by SAP
SAP Support Portal
Full complement of Professional Services
Enterprise functionality in use by >250,000
end-users
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5 Points to Take-Away
• Certified, Proven and Bundled with SAP ERP
• A Super-Charger approach to make changes to
the SAP interface
• Minimal maintenance & avoids/minimizes
problems with future SAP upgrades
• SAP employees worldwide
• NO losing support from SAP
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Questions?
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For More Information:
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Tel. +1-650-341-3310
[email protected]
Survey at the end of the meeting
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