Transcript web site assessment

LIS650 lecture 3
Web site design
Thomas Krichel
2005-02-13
Web site design
• This is supposed to be a big topic in the LIS
community.
• There are a lot of articles about using individual
web sites, but there is little scientific material out
there related to actual design.
• But it really comes down to common sense.
• There is no absolute right/wrong.
Learn from some experts
– Experts discussed here
• Krug
– not technical
• Nielsen
– has tons of technical advice
– weak on overall site design
• Morville and Rosenfeld
– site architecture focus, but mainly common-sensical blah
blah
– Much of their advice discusses active web sites,
not passive ones as the ones that we will build
here.
Krug's book
• Short
• Deals mainly with the issue of how to build
commercial web sites.
• Here user confusion is the cause of lost money.
• He mainly deals with sites that have
– extensive scale
– searching and browsing
– user interaction
• Our sites for this course do not have these
features.
Krug's advice
• Krug's rule #1: Don’t make me think.
– a site should be obvious
– if it can not be obvious, it must be self-explanatory
• Things that make think
– non-standard terms
• jobs
• employment opportunities
• job-o-rama
– links and buttons that are not obvious to find
search example
• Contrast
– http://www.sl.nsw.gov.au/webcat/srchhelp_w.cfm
– http://www.amazon.com
for search.
• Note, however, that search forms are not part of
this course.
How people use the web
• Received wisdom would suggest
– people read the page
– then make the best decision.
• That is wrong. Instead, people
– scan pages
– look for something that seems vaguely related to the
current aim
– click on it if clickable
• User satisfice (term by Herbert Simon, a cross
between satisfying and sufficing)
why do they do that?
• Why do users satisfice?
– Users are in a hurry.
– The penalty for a wrong guess is low.
– Weighing option does not seem much help.
– Guessing is more fun.
• Users don't figure out how things work. They
muddle through
– It does not matter how things work
– When they have found something that is useful to
them, users stick with it.
Krug's advice
• Create clear visual hierarchy.
– the more important something is, the more prominent
it should be
– things that relate logically should relate visually
– things that are part of something else should be
nested visually within it.
• Use conventions
– they have proven useful
– users have seen them before
• Break pages into separate parts
• Make obvious what is clickable
• Reduce visual noise.
Krug's advice
• Krug's second law: it does not matter how many
times I have to click as long as each click is a
mindless, unambiguous choice.
• Krug's third law: Get rid of half the words on
each page, and then get rid of half of what is left.
– no happy talk
– no instructions
Building navigation
• For commercial web sites, people are usually
trying to find something.
• It is more difficult than in a shop
– no sense of scale
– no sense of direction
– no sense of location
• Navigation can
–
–
–
–
give users something to hold on to
tell users what is here
explain users how to use the site
give confidence in the site builder
Navigation elements
• Site ID
• Sections of items
• utilities
– link to home page
– link to search page
– separate instructions sheet
• Current location needs to be highlighted.
ways to do navigation
• Breadcrumbs like "store > fruit & veg > tomato"
• Tabs, like the ones seen in Amazon.com
– Krug's favorite.
• A table on the left or right hand side that stays
the same
– will do just fine for us
• Pull-down menus
• Rollovers
navigational elements on the page
• All pages except should have navigation except
perhaps
– home page
– search page
– instructions pages
• Page names are also important
–
–
–
–
every page needs one
in the frame of contents that is unique to the page
the name needs to be prominent
the name needs to match what users click to get
there.
Home page design
• For large site, it is a mission impossible
• But above all it has to convey the big picture
– tagline
•
•
•
•
•
clear and informative
just long enough
differentiating
clear benefit showing
lively, personable and sometimes clever
– welcome blurb
– but no mission statement
bad home pages
• put a banner add even though they don't need it
• let deals drive the home page
• promote everything
• are greedy for user data
That's about all from Krug, folks
• The rest of the book is about how to do usability
testing.
• But before he gets to that he has an interesting
cartoon / story.
• The morale of the story, as far as I am
concerned is that you need to have enough
technical expertise.
Jakob Nielsen
• The self-styled “King of Usability”.
• He has a web site at http://www.useit.com
• This is recommended reading.
• His book, which we discuss here, is expensive
and long-winded. For your purposes, stay with the
web site. Use the web site, and these class notes
to prepare the web page assessment.
• Use your brain too.
• Nielsen is very conservative. So am I.
his 1996 top 10 mistake list
• Using Frames
• Gratuitous Use of Bleeding-Edge Technology
• Scrolling Text, Marquees, Constantly Running Animations
• Complex URL
• Orphan Pages
• Long Scrolling Pages
• Lack of Navigation Support
• Non-Standard Link Colors
• Outdated Information
• Overly Long Download Times
same list of 1999
• Breaking or Slowing Down the Back Button
• Opening New Browser Windows
• Non-Standard Use of GUI Widgets
• Lack of Biographies
• Lack of Archives
• Moving Pages to New URLs
• Headlines That Make No Sense Out of Context
• Jumping at the Latest Internet Buzzword
• Slow Server Response Times
• Anything That Looks Like Advertising
same list 2002
• No Prices
• Inflexible Search Engines
• Horizontal Scrolling
• Fixed Font Size
• Blocks of Text
• JavaScript in Links
• Infrequently Asked Questions in FAQ
• Collecting Email Addresses Without a Privacy Policy
• URL > 75 Characters
• Mailto Links in Unexpected Locations
same list 2003
• Unclear Statement of Purpose
• New URLs for Archived Content
• Undated Content
• Small Thumbnail Images of Big, Detailed Photos
• Overly detailed ALT Text
• No "What-If" Support
• Long Lists that Can't Be Winnowed by Attributes
• Products Sorted Only by Brand
• Overly Restrictive Form Entry
• Pages That Link to Themselves
top ten guidelines for the homepage
• Include a One-Sentence Tagline
• Write a Window Title with Good Visibility in Search Engines
and Bookmark Lists
• Group all Corporate Information in One Distinct Area
• Emphasize the Site's Top High-Priority Tasks
• Include a Search Input Box
• Show Examples of Real Site Content
• Begin Link Names with the Most Important Keyword
• Offer Easy Access to Recent Homepage Features
• Don't Over-Format Critical Content, Such as Navigation
Areas
• Use Meaningful Graphics
Nielson's book
• page design
16—97
• content design
98—160
• site design
• intranet design
162—259
260—293
• accessibility
• i18n
296—311
312—344
• future predictions
• conclusions
346—376
378—396
screen real estate
• on a screen that displays a web page, as much
as possible should be the contents of the page.
• Ideally the contents should occupy more than
50% of the screen. Most often it does not.
• Some white space is almost inevitable
• Cut navigation to below 20% of screen
• When examining a page for usability, remove
features by trial and error. If the page is still
usable without the feature, remove it. Simplicity
wins over complexity.
cross-platform design
• Unlike traditional GUI systems, the web offers very
little to control the designer
– Users could come right into the middle of the site from a
search engine.
– Users could use a variety of devices, e.g. web browser
for car drivers
• Most pages only look good on an 17in monitor with
at least 1024×768 pixels. It should not be that way.
• WYSIWYG is dead!
• Separate contents from presentation, use style
sheets.
resolution independent design
• Never use fixed width in pixels except perhaps
for thin stripes and lines
• Make sure that design looks good with small and
large fonts in the browser.
• Graphics must work at 100dpi and better.
• Text in graphics to be avoided.
• Provide a print version for long documents.
be conservative
• Avoid non-standard HTML code.
• Take account of installation inertia. Figures for
1998/1999 show 1% of browsers updated a
week.
• Only use technology that is at least 1 year old, if
not at 2 years old. Let other make the errors that
come with trial.
semantics versus presentation
• The original HTML tags were all based on
semantics. For example <h2> is a second level
heading.
• Semantic encoding was lost with the
"extensions" invented by the browser vendors.
• There will be a wide variety of browser in the
future. It is already impossible to test pages on
all user agents.
• Style sheets already make it possible to style the
page according to the "media" used by the user
agent.
watch response times
• Users loath waiting for downloads.
• Classic research by Mille in 1968 found:
– delay below 0.1 second means instantaneous
reaction to the user
– 1 second is the limit for the user's train of thought not
to be disrupted
– 10 seconds is the limit to keep the user interested,
otherwise they will start a parallel task
• low variability of responses is also important but
the web is notoriously poor for this.
factors affecting speed
• The user's perceived speed depends on the
weakest of the following
–
–
–
–
–
the throughput of the server
the server's connection to the Internet
the speed of the Internet
the user's connection to the Internet
the rendering speed of the computer
making speedy pages
• keep page sizes small
• reduce use of graphics
• use multimedia only when it adds to the user's
understanding
• use the same image several times on the site
• make sure that the / appear at the end of the
URL for directories.
http://openlib.org/home/krichel/ downloads faster
than http://openlib.org/home/krichel
know your limits
• 1 second implies maximum pages size of 2KB
on a modem, 8 KB on ISDN, and 100 KB on a
T1. 10 seconds implies maximum size of 34KB
on a modem, 150KB on an ISDN and 2MB on
T1, Nielsen writes.
• I doubt these numbers.
• It would be good to find an update on these
numbers.
Web site usability
• This is supposed to be a big topic in the LIS
community.
• There are a lot of articles about using individual
web sites, but there is little scientific material out
there related to actual design.
• But it really comes down to common sense.
• There is no absolute right/wrong.
get some meaning out fast
• What matters most is the time until the user sees
something that makes sense. The time for the
full page to be available matters less. therefore
– top of the page should be meaningful without images
having been downloaded
– use meaningful "alt" attribute for images
– use "width" and "height" attribute so that the user
agent can build the page quickly
– cut down on table complexity. top table should be
particularly easy.
Nielsen on style sheets
• "one of the greatest hopes for recapturing the
Web's ideal of separation of presentation and
contents".
• That why this course studies them extensively!
• Use a single style sheet for your site.
• Always use external style sheets.
– organizational benefits maximized
– faster loading
• Make sure your site still looks reasonable in your
browser when you turn CSS off and reload the
page
Don't go crazy with CSS
• More than two font families (plus perhaps one
for computer code) and your page starts looking
like a ransom note.
• Gimmicky looking sites will hurt the credibility of
you site.
• No absolute font sizes.
• If you have multiple style sheets, use the same
HTML class tags in both.
Nielsen on Frames
• He writes: "Frames: Just Say No"
• He then has a few pages where he thinks about
why in exceptional circumstances frames may
be ok.
• We have not discussed frame in this course at
all and just mention them here.
more on scannability
• structure pages with 2 or 3 levels of headings
• you may want to highlight keywords in some
way, but not in any way that they could be
confused with hyperlinks. Put the keywords in a
<span class="keyword"> … </span>
• use meaningful, rather than cute headings.
• use one idea per paragraph
• almost no humor
• no metaphors
• no puns
page chunking
• Just simply splitting a long article by into
different parts for linear reading is not good.
• Devise a strategy of front pages with the
important information and back pages linked
from the front pages with the detail.
• Base the distinction of important and not
important stuff on audience analysis.
users rarely scroll
• early studies showed 10% of users would scroll.
• on navigational pages, users will tend to click
something they see in the top portion.
• scrolling navigational pages are bad because
users can not see all the options at the same
time.
• the length of "destination" pages for users
interested in details is less of a problem.
page <title>
• needs to be cleverly chosen to summarize the
page in a contents of a web search engine, esp.
• between 40 to 60 chars long
• different pages in a site should each have their
own title.
• No
– welcome
– "a" "the" etc..
headline design
• Explain clearly what the page is about
• Use plain language
• Skip leading articles ("A", "the"..) in email
subjects and page titles
• Make the first word the most important one
• Do not start all pages with the same word.
legibility
• Use high color contrast.
• Use plain or very subtle background images.
• Make the text stand still
– no zooming
– no blinking
– no moving
• Left-align almost always
• No all uppercase, it reads 10% slower.
rules for online documentation
(if you must have some)
• It is essential to make it searchable
• Have an abundance of examples
• Instructions should be task-oriented
• Nevertheless, you may have to provide a
conceptual introduction to the system
• Hyperlink to a glossary
multimedia
• Since such files are long, they should have an
indication of their size
• Write a summary of what happens in the
multimedia document
• For a video, provide a couple of still images.
This will give people
– quick visual scan of the contents of the multimedia
– an impression of the quality of the image
pictures
• Have a picture on a bio page
• No gratuitous images
• More pictures on background pages, that are
reached by users with in-depth interest.
• Never have a picture look like an advertising
banner.
• Maybe not have as many pictures of yourself on
your site as Jakob Nielsen has.
animation
• Animal instinct draws human attention to moving
things
• A spinning logo is a killer for reading, if you have
it, have it spin only a few times
• No scrolling marquees!
animation may be good for
• Showing continuity in transition
• Indication dimensionality in transaction
• Illustrating change over time
• Multiplexing the display
• Enriching graphical representation
• Visualizing three dimensional structures
• Attracting attention
but we will not discuss this as it is out of scope for the
course
streaming video
• limited by available bandwidth
• could be used for
– promoting television shows, films etc
– give user impression of a speaker's personality (if any)
– demonstrate things that move
• good for demo of physical products
• less good for demos of software
• watch out for narration quality
downloadable video
• probably better than streaming
• breaks the interactive mode of use on the web
• should be limited in length, say < 1 minute
• big topics should be broken down on a web
page into smaller ones, each having its own
video.
audio
• probably a better way to convey a speaker's
personality
• can teach the pronunciation of words
• can enhance the user experience, a classic
study had users claiming that the graphics were
better on a video game that had better sound but
the same graphics than another.
3D graphics
• has a range of problems
– man is not made for 3D watching
– screen is not made for rendering 3D
– interaction tools such as mouse have not been made
for 3D
– poor screen resolution
– requires plug-ins
• therefore it should not be used unless absolutely
necessary.
Nielsen on site design
• This is the longest of the chapters in his book.
• It is about the organization of sites.
• But the chapter itself is badly organized. It looks
like a Jackson Pollock painting and reads like a
bad student essay
– no structure
– things repeated from before
Nielsen on site design
• Usually there is more attention on pages design
than on site design. Presumably because the
page design is visual.
• But site design is more important.
• Study found that only 42% of users could find
simple answers to questions on a web site.
the home page
• has to be designed differently than other pages.
• must answer the questions
– where am I?
– what does this site do?
• need a directory of main area
• needs a summary of the site purpose
• a principal search feature may be included,
otherwise a link to a search page will do
• you may want to put news, but not prominently
the home page
• make the home pages a splash screen is not a
good idea
• the name of the site should be very prominent,
more so than on interior pages, where it should
also be named
• There should be a link to the homepage from all
interior pages, maybe in the logo.
• The less famous a site, the more it has to have
information about the site on interior pages.
• Users should not be "forced" to go through the
home page.
metaphor
• (why does he talk about this here?)
• it is usually not a good idea to have metaphor on
the home page.
• a notable exception: the shopping cart
– has become a standard feature
– but still illustrates some limits of metaphors
• when you want to buy multiple items of the same kind
• when you want to move something out of the cart
why navigation?
• Navigation should address three questions
– where am I?
• relative to the whole web
• relative to the site
• the former dominates, as users only click through 4 to 5
pages on a site
– where have I been?
• but this is mainly the job of the browser esp. if links colors are
not tempered with
– where can I go?
• this is a matter for site structure
site structure
• to visualize it, you have to have it first. Poor
information architecture will lead to bad usability.
• Some sites have a linear structure,
• but most sites are hierarchically organized.
• What ever the structure, it has to reflect the
users' tasks, not the company structure.
Nielsen's example company
• A corporate site may be divided into
– product information
• product families
– individual products
– employment information
--investor information
• Now consider a page with configuration and
pricing for SuperWidgets. It may belong to
– company's web site -- Widgets products
– products category
-- SuperWidgets
– pricing and configuration
Nielsen says: show all five levels of navigation. Have
links to WidgetsClassic and MiniWidgets on the
breath vs depth in navigation
• some sites list all the top categories on the left or
top
– users are reminded of all that the site has to offer
– stripe can brand a site through a distinctive look
• an alternative is to list the hierarchical path to
the position that the user is in, through the use of
breadcrumbs
– can be done as a one liner
• combining both
– takes up a lot of space
-- can be done as an L
shape
– recommended for large sites (10k+ pages) with
heterogeneous contents
large volumes of information
• most user interfaces on the web are clones of
the design of the Mac in 1984. They are not
designed to handle vast amounts of information.
Nielsen does not say why.
• Historically, early web pages had long lists of
links
• Nowadays, there is more selective linking
• Users want site maps but they don't seem to be
much help.
reducing navigational clutter
• aggregation shows that a single piece of data is
part of a whole
• summarization represents large amounts of data
by a smaller amount
• filtering is throwing out information that we don't
need
• truncation is having a "more" link on a page
• example-based presentation is just having a few
examples
subsites
• most sites are too large for the page belonging
to them adding much information.
• therefore subsites can add structure
• a subsite is a bunch of pages with common
appearance and navigational structure, with one
page as the home page.
– each page in the subsite should point to the subsite
home page as well as to global homepage
– should combine global and local navigation
search and link behavior
• Nielson says that his studies show that slightly
more than 50% of users are search-dominant,
they go straight to the search.
• One in five users is link-dominant. They will only
use the search after extensive looking around
the site through links
• The rest have mixed behavior. They will make
up their mind depending on the task and the look
of the site.
search
• site search should be on all pages
• in general it is not a good idea to scope the
search to the subsite that you are on
– users don't understand the site structure
– users don't understand the scope of the search
• if you have a scoped search
– state the scope in query and results page
– include link to the search of the whole site, in query
and results page "not found? … try to <a>search
entire site</a>"
Boolean searches
• they should be avoided because nobody
understands them.
• Example task.
– "you have the following pets:
• cats
• dogs
– find information about your pet"
– users search "cats and dogs" and find nothing.
– geeks or librarians among users will then say "oh, I
should have used OR".
help the user search
• Nielsen says that computers are good at
remembering synonyms, checking spelling etc,
so they should evaluate the query and make
suggestions on how to improve it.
• but I am not aware of systems that do this "out of
the box".
• use a wide box. Information retrieval research
has shown that users tend to enter more words
in a wider box.
the results page
• computed relevance scores are useless for the
user
• URLs pointing to the same page should be
consolidated
• search should use quality evaluation. say, if the
query matches the FAQ, the FAQ should give
higher ranking.
• [he has other suggestions that are either
unrealistic or would be part of serious
information retrieval research]
metadata
• Nielsen thinks that metadata should be used
because humans are better at saying what the
page is about than machines.
• He recommends writing into the "name" attribute
of <meta> with the value 'description'
• He also says you should add keywords, with
your own keywords and those of your
competitors.
• He mentions no engine that uses these…
search destination design
• when the user follows a link from search to a
page, the page should be presented in context
of the user's search
• the most common way is to highlight all the
occurrences of the search terms.
– This helps scanning the destination page.
– Helps understanding why the user reached this result.
– [but will be no good if the term is in the metadata]
URL design
• URLs should not be part of design, but in
practice, they are.
• Leave out the "http://" when referring to your
web page.
• You need a good domain name that is easy to
remember.
understandable URLs
• Users rely on reading URLs when getting an idea
about where they are on the web site.
– all directory names must be human-readable
– they must be words or compound words
• site must support URL butchering where users
remove the trailing part after a slash
• make URLs as short as possible
• use lowercase letters throughout
• avoid special chars i.e. anything but letters or
digits
• stick to one visual word separator, i.e. either
hyphen or underscore
archival URL
• After search engines and email
recommendations, links are the third most
common way for people to come across a web
site.
• Incoming links must not be discouraged by
changing site structures
dealing with yesterday current contents
• Sometimes it is necessary to have two URLs for
the same contents:
– "todays_news" …
– "feature_2004-09-12"
some may wish to link to the former, others to the
latter
• In this case you should advertise the URL at
which the contents is archived (immediately) an
hope that link providers will link to it there.
• You can put a note on the bottom of the page, or
possibly use a simple convention if it is very easy
to guess.
supporting old URLs
• Old URLs should be kept alive for as long as
possible.
• Best way to deal with them is to set up a http
redirect 301
– good browsers will update bookmarks
– search engines will delete old URLs
• There is also a 302 temporary redirect.
refresh header
• <head><meta http-equiv="refresh" content="0;
url=new_url"> </head>
• This method has a bad reputation because it is
used by search engine spammers. They create
pages with useful keywords, and then the user is
redirect to a page with spam contents.
.htaccess
• If you use Apache, you can create a file
.htaccess (note the dot!) with a line
redirect 301 old_url new_url
• old_url must be a relative path from the top of
your site
• new_url can be any URL, even outside your site
• This works on wotan by virtue of configuration
set for apache for your home directory.
Examples
– redirect 301 /~krichel http://openlib.org/home/krichel
– redirect 301 Cantcook.jpg http://www.foodtv.com
http://openlib.org/home/krichel
Please shutdown the computers when
you are done.
Thank you for your attention!