Transcript baker

Orbis Cascade Alliance
Courier Service Membership Program
NWILL
September, 2007
Debi Baker, Business Manager
Membership program
 Membership Agreement with members
 predictable pricing; annual payment
 member participation and oversight
 Alliance office support: coordination;
information; vendor relations
 Contract with Vendor: Service expectations
 daily pickup
 reliable, predictable schedule (one-hour window)
 transit time: generally, within two days
© 2007 Orbis Cascade Alliance
2
76 drop sites
serving 270+
libraries
public libraries
universities & colleges
schools
community colleges
service districts or
systems
private, technical and
government libraries
© 2007 Orbis Cascade Alliance
3
Business relationships
 Alliance contracts with vendor to provide
daily, scheduled service
 Senvoy employs drivers and contracts with
other firms to cover eastern and northern
regions
 Local courier: Dropsites may agree to send
and receive materials for a group of nearby
libraries, using the dropsite as the primary
address (“forward to” or “attention”)
© 2007 Orbis Cascade Alliance
4
© 2007 Orbis Cascade Alliance
5
Courier program & local shuttles
Dropsite A
Dropsite B
Dropsite C
© 2007 Orbis Cascade Alliance
6
Information on the web
© 2007 Orbis Cascade Alliance
7
www.orbiscascade.org/courier
Dropsites: address, schedule
© 2007 Orbis Cascade Alliance
8
www.orbiscascade.org/courier
List of Dropsites
Dropsites
libraries
participating
through a Dropsite
© 2007 Orbis Cascade Alliance
9
Procedures: packaging
 the package
 size
 sealing
 multiple items
 would you ship
it this way?
© 2007 Orbis Cascade Alliance
10
Packaging. If you use envelopes and boxes:
protect materials
•packing
•padding
•appropriate size
protect people
•weight
•staples
© 2007 Orbis Cascade Alliance
11
Packaging. If you use courier bags:
prevent slipping,
squishing,
torn pages, and
worn bindings
pack other shipping
containers to minimize
movement.
pack books spine-tospine, or spine to bottom
of bag
© 2007 Orbis Cascade Alliance
12
Packaging. If you ship non-book items in courier
bags:
prevent
broken
plastic cases
pack items in a bubble envelope
or padded container
before putting them in the bag
© 2007 Orbis Cascade Alliance
13
Labels: available on the web
© 2007 Orbis Cascade Alliance
15
Labeling
TO a forwarding site: in “Attention”
FROM a forwarding site: below “From”
© 2007 Orbis Cascade Alliance
17
Procedures: Manifests
“Shipping record
forms”: key
elements



Date
Destination(s)
Number of
packages
Purpose:
 library: track shipments, other purposes
 Alliance: track volume and shipping patterns
© 2007 Orbis Cascade Alliance
19
Procedures: reporting problems
www.orbiscascade.org/courier/prob_rept.html
 courier hasn’t shown up?
 call Senvoy
Operations office right
away
 courier hasn’t shown up?
 also notify the Alliance
e-mail
 other problems?
© 2007 Orbis Cascade Alliance
21
Procedures: claims
 documentation
 damaged or
missing? at
what point?
 checking for
missing items
© 2007 Orbis Cascade Alliance
22
Member-to-member
 courier status
 have you seen
my package?
© 2007 Orbis Cascade Alliance
23
Member-to-member
dropsite news
from the
Alliance office
© 2007 Orbis Cascade Alliance
24
Special notes
 Web pages with extensive detail
 Problem report form
 New: Closure report form
 emphasizing Dropsite contact role
© 2007 Orbis Cascade Alliance
26
Courier bags
© 2007 Orbis Cascade Alliance
27
Questions?
© 2007 Orbis Cascade Alliance
28