Transcript ppt - Infopeople

user experience design for
web services
sarah houghton-jan
what is user
experience?
interaction
like
understand
use
accessibility
human computer
interaction
usability
branding
ergonomics
ethnography
user
experienc
e
design
information architecture
library science
performance
web
analytics
technical writing
5 planes of user
experience design
surface
visual design
skeleton
interface & navigation
structure
IA & interface design
scope
content reqs & functionality
strategy
site objectives & user needs
usability
principles
“you are not the user.
neither is your boss.”
~Jessyca Fredrick, ThisNext
5 laws of library science
1) books are for use
2) every reader his [or her] book
3) every book its reader
4) save the time of the reader
5) the library is a growing organism
usability
research
surveys
focus groups
user interviews
card sorting
walk-throughs
user personas
}
meh...
nice!
bazinga!
Photo credit: Adaptive Path (http://www.adaptivepath.com/)
information
architecture
navigation
content
‣throughout the site
‣on a page
interplay with design
start with a
content audit!
navigation 101
fewer words
fewer choices
fewer steps
writing
for the web
remove words (yes, as
many as you can)
eBooks, eAudioBooks, and eMusic
materials at San Jose Public Library are
available 24-7, whenever you’re online.
What do I need to use the library’s eBooks,
eAudioBooks, and eMusic? A free Library
Card account; a personal computer with
an internet connection (not a library
computer); reader software (for
downloadable titles).
block & format
be consistent in
labeling
design and
information
5 steps to
changing your
website
#1
stop thinking like
a librarian
#2
watch people use
the website
#3
rapid prototype
changes
#4
test it
#5
implement &
repeat
Further Reading x 10
1) Adaptive Path Blog - http://www.adaptivepath.com/blog/
2) Boxes and Arrows - http://www.boxesandarrows.com/
3) Don't Make Me Think: A Common Sense Approach to Web Usability (Steve
Krug)
4) Information and Design Usability Resources http://www.infodesign.com.au/usabilityresources
5) A Project Guide to UX Design (Ross Unger and Carolyn Chandler)
6) Sketching User Experiences (Bill Buxton)
7) Ten Usability Tips Based on Research Studies (Cameron Chapman):
http://sixrevisions.com/usabilityaccessibility/10-usability-tips-based-onresearch-studies/
8) Undercover User Experience Design: Voices That Matter (Cennydd Bowles
and James Box)
9) Usability Guidelines: http://www.usability.gov/guidelines/index.html
10) A User's Guide to Managing User Experience Teams:
http://managinguxteams.com/2009/03/01/margarets-managing-the-wholeteam-workshop-at-adaptive-paths-mx-2009/
questions and
discussions
• Sarah Houghton-Jan
• LibrarianInBlack.net
• @TheLiB
• [email protected]