Transcript InterLibrary Loan

Service Updates
Survey results
Web site refresh
Directory integration project
Debbie Campbell
Director
Collaborative Services Branch
Survey results
Kinetica 2000
Kinetica 2002
• in February 2007, a
quantitative survey
0%
Libraries Australia 2007
• in November 2006, a
qualitative survey
CEO
Practitioner
CEO
Practitioner
20%
40%
60%
80%
100%
46%
57%
75%
81%
CEO
89%
Practitioner
88%
Survey results
• CEOs:
There are no gaps in what the service offers
The service is now smoothly integrated into the
workflows of many Australian libraries
The service is only for librarians
The service does not need to provide access to
digital content
Survey results
• Cataloguing
“a nation of libraries.. You catalogue a book once, not many
times, and that has to have a significant productivity effect.”
• InterLibrary Loan
“For InterLibrary Loans, it is definitely worth the payment… our
library has gotten smaller in the last 10 years and we got rid of
a lot of material but we know it is available elsewhere if needed
and we now rely on that service to supplement our collection.”
• Searching
“Please consider providing advanced search options to users
of the free search. This would make Libraries Australia a
fantastic service.”
Overall Satisfaction with Libraries Australia by Services Used,
Practitioners’ Viewpoint
Record Export Service (n=106)
2%2%
Administration / reports (n=61)
1% 5%
94%
Z39.50 Gateway (n=61)
2% 5%
93%
Record Import Service (n=33)
8%
92%
96%
Search Service (Subscription access) (n=242)
6%
3%
91%
Australian Libraries Gateway (ALG) (n=173)
6%
4%
90%
Search Service (Free access) (n=236)
Web holdings (n=121)
Inter Library Resource Sharing (ILRS) (n=157)
Document Delivery (Inter Library Loans) (n=171)
8%
6%
9%
10%
3%
89%
4%
90%
4%
6%
cataloguing Client (n=57)
8%
10%
Web cataloguing form (n=27)
7%
13%
Net dissatisfied
87%
84%
82%
80%
Neither dissatisfied or satisfied
Net satisfied
Series4
Survey results
• Practitioners:
The four most heavily used services are the free and
subscription search services (62% and 61%), InterLibrary Loan
(48%), and the Australian Libraries Gateway (48%)
65% find Libraries Australia easier to use than Kinetica & 28%
find it as easy to use
“Overall, Libraries Australia services are an improvement on
previous services offered. This library is able to offer its clients
an efficient, timely service due to the use of Libraries Australia.”
Commentary regarding Help Desk practices and training
• Changes underway
Survey results
• Changes:
new Libraries Australia Administration
Manual
a new wiki for the Libraries Australia
Document Delivery manual
investigation of recording software
to create wizards
weekly news
Web site refresh
• A review of existing information
• Content development by the Help Desk team with assistance
from the Database Services Branch
• A brief examination of usage statistics for particular pages
and feedback from the 30 second survey
• Archival of some content, but still with access
Web site refresh
Web site refresh
Directory integration project
• Intention to integrate the details of the Libraries Australia
Administration module, the Australian Libraries Gateway
(ALG), and the Australian InterLibrary Resource Sharing
Directory (ILRS)
• Commenced: feasibility & analysis
• ISO 2146… Registry Services for Libraries and Related
Organisations at http://www.nla.gov.au/wgroups/ISO2146/
• Benefits: organisational details maintained in one place,
‘open’ details shareable with other services
Directory integration project
•
Participation in the WorldCat Registry project
http://worldcat.org/registry/institutions
http://www5.oclc.org/downloads/design/abstracts/ 6 August 2007