Transcript What is Cloud Contact Center?

TECH
About AloTech…
Established in 2007, AloTech is a technology company aiming to provide all functions of a contact center as
online “services” to businesses which want to offer their customers contact center services.
Aiming to introduce flexibility, cost advantage, ease of use and management to contact centers by using cloud
technologies, which, contrary to conventional technologies, do not have investment costs such as hardware,
software and server or operating requirements such as maintenance, repair, licensing and upgrade; AloTech is
listed among the pioneers of cloud computing in Turkey and UK.
With current solutions consisting of Cloud PBX, Cloud Contact Center and Smart Call Forwarding, AloTech
operates a pay as you go system of billing for all services in their portfolio and thus aims to become a business
partner that “genuinely” provides added value to their customers.
Some of Our Customers Who Prefer Our Cloud Solutions ..
All communication needs of your company in a single cloud ...
 Cloud PBX
 Channel Call Management
 Cloud Contact Center
Traditional Applications Until Today...
How many calls are received by Branhces / Stores?
•You did not know number of incoming calls to the store and
branches.
•You didn’t know how many calls are answered.
•You didn’t know the reasons customers call store and
branches.
How many of incoming calls do we answer? What is
our abandone call ratio?
•You couldn’t answer all calls.
•You couldn’t report call details of incoming and outgoing calls .
•You couldn’t make cost saving in self service applications
What is the contect of incoming calls t our
Braches?
Can we provide the proper service to our customer
in our Branches?
•You couldn’t record the customers’ calls
•You couldn’t get effective voice recording.
•You couldn’t manage customer demands from single center.
•You couldn’t apply smart routing strategies to calls.
•You couldn’t measure the quality of interaction of Service /
Branch employees with customer on phone.
What is Cloud Contact Center?
What Are The Advantages of Cloud
Contact Center?
How does it work?
10 reasons to move Call Center to cloud
What is Cloud Contact Center?
 No need to make any hardware, software, operating system,
database, licensing, maintenance agreements,
 To can start using tomorrow,
 Completely in English and Turkish, Web based solution
What Are The Advantages of Cloud Contact
Center?
1.
No Hardware, Software, Licensing investment expenses and maintenance
agreements.
2. Quick establishment (30 min up to max 3 days)
3. Call Center Anywhere; Office or home, anywhere that has an internet connection
4. Automatic upgrades and 7 x 24 Proactive monitoring.
5. Easy integration.
6. Oppotunity to grow as much as you need
7. Security & Reliability
8. Pay as much as you use and grow (SaaS).
9. Ease of use, Flexibility, all in one package
10. Control on your hands, no dependance on suppliers, no commitments
Easy, Flexible and Fast
 %100 Web based
 Multiple language Turkish / English
 Simple and user friendly design
With Cloud Call Center
IVR Wellcome Announcement
•Different announcement
according to working hours
•Unimited number of
announcement tree
•Voice recognition
Voice Recording
•For all incoming / outgoing
calls to Call Center
•Accessible over web
interface
Voice Recognition
•Real time voice recognition,
speech analysis, vocabulary
search
Integration With Call Center
Call Center Management
•ACD, IVR, CTI, Voice recording, ,
Dashboard, Dialer, CRM integration
Real Time Management Over Web
Interface
Accessibility from anywhere with an
internet connection
Company based custom web address
Realtime monitoring
Inbound / outbound call amount and
durations
Availablity of Agents
Answer rate / Abandone call amount
Incoming / outgoing call details –
phone number, duration – routing
status
Calling branches over web
•Control of system and outsource
Call Center
•Performance based call routing between
Call Centers
•Routing the previous incoming calls to sam
Call Center
•CRM Campaign Management
•Preview, Power Dialer
•7/24 Support
Social Media
•Answering all the request coming
from phone, e-mail, social media and
web chat channels independent of
location
Topology and Redundancy
CC1 MPLS
CC1 MPLS
CC2 MPLS
CC3 MPLS
CC2 MPLS
CC3 MPLS
Start Using…
A computer with an
internet access
Headset
Pay exactly what you use
No Hardware, Software, Licenses , or
Maintenance
For A Private Demo Please Call:
Friar Gate Studios, Derby ,DE1 1EE United Kingdom
Phone : +44 1332 91 91 41