Transcript Welcome [www.cisl.ucar.edu]

Welcome
 How
to use your Phone Effectively
 Telephone
Features
 Voice Messaging Features
Telephone Features
 Placing
calls
 Transfers, Consultation, and Conference
Calls
 Call Pickup
 Forwarding Your Phone
 UCAR Directory
 Custom Services
Phone Types
 Cisco
7910
Common areas
2 line display, single line phone
 Cisco
7960
Standard office issue.
Has a built-in speakerphone
 Cisco
7914
Additional lines module
All models have a data port
Placing calls
 Within
UCAR buildings
 Local calls
 Long distance calls
7 + Acct or ID + 1 (or 011) + number
7 + Acct or ID + information
 Redial
Transferring calls
 Press
“Trnsfer” (displayed in screen)
 When you receive dial tone, enter the
extension where you would like to transfer
the call to
 Announce
 Press
 To
call
“Trnsfer”
return to caller if party is not available, press
“End Call”, then press “Resume”
Consultation Call
 Press
“Hold”
 Press “New Call”
Dial Extension
 Press
“Hold”
 To alternate between calls
Use arrow keys to highlight caller, press
“Resume”
Conference Call
(up to 5 other people)
 Dial
1st party
 Press “More” (displayed in screen)
 Press “Confrn”
 Dial 2nd party
 Press “Confrn”
Conference Call
(up to 5 other people)





Dial 1st party
Press “More” (displayed in screen)
Press “Confrn”
Dial 2nd party
Press “Confrn”
 Press
“More”
 Dial 3rd party
 Press “Confrn”
 Press
“End Call”, use arrow to select the previously
connected parties without adding last call
Call Pickup
 Allows
you to pick up a ringing phone
 Press
“More” (displayed in screen) until you
can choose “PickUp”
 Enter
the ringing extension number
Forwarding Your Phone
 To
work at another desk
 Or when you will be away from the office
 Press
“CFwdAll”
Dial the extension (or Voice Messaging access
number) to forward your calls to
Display reads “Forwarded to xxxx”
 To
remove forwarding from your line
 Press
“CFwdAll”
UCAR Directory
 To
look up UCAR Employees
 Press
“Directories”
Select the UCAR Directory
 Enter Last Name, First Name
Enough letters to make a list of less than 32 names
 Or
extension
 Press “Search” (“<<“ will erase last character)
 Select person (using arrows)
 Press “Dial”
Setting up Your Telephone
Services
 Logon
to the web page
http://phones.ucar.edu/ccmuser
Logon name (same as UCAR email user ID, eg. jdoe)
Password
PIN
- please change password and PIN at first login
 Web interfaces uses “mouse-overs” to highlight
links
Forwarding (web interface)
 To



Check “Forward All” box
Select “Phonemail” radio button
Update
 To





Forward all calls to another number
Check “Forward All” box
Select “this number” radio button
Enter “this number” (extension)
Update
 To

Forward to Phonemail
Remove all call forwarding
Uncheck “Forward All” box
Update
Speed Dial Buttons (web interface)
4
Buttons available (depending upon phone configuration)
 Add/Update
your Speed Dials
Enter telephone number
Remember to add access digits
Enter Text to display next to button
 Update (this will reset your phone)
Configuring IP Phone Services
 Select
a Service (drop down menu)
 Click
continue
 Add additional information (if required)
 Press Subscribe
The selected Service is now available from your phone
 To
Use the service
 Press
Services
 Select service (arrows or number)
 Follow
prompts
Fast Dials & Address Book
 100



Fast dial entries
Select and configure“My Fast Dials” and “Personal Address Book”
as services
(see preceding screen)
Configure “Personal Address Book”
“Add New Entry”
Enter telephone number (Remember to add access digits, no
spaces, only digits)
Click Insert button
Click “Fast Dials”
Select Unassigned Index
Select previously defined Entry & number
Click Insert button
Voice Messaging Lamp
 We
recommend using the system policy
defaults
Locales
 For
your phone
 For your web pages
These select the language of the displays
(web interface and phone)
Telephone Features
 Placing
calls
 Transfers, Consultation, and Conference
Calls
 Call Pickup
 Forwarding Your Phone
 UCAR Directory
 Custom Services
Questions
 7960 Phone tutorial available at
http://www.cisco.com/warp/public/779/largeent/avvid/prod
ucts/7960/router_page.htm
Voice Messaging Features
 Accessing
your Mailbox
 Listening to Messages
 Forwarding
, Saving, and Deleting messages
 Sending
Messages
 Setup Options
 Message
Notification
Accessing Messaging
 Press
Messages (or dial access number)
If you dialed the external phone number, press
answers, and enter your extension
 Enter
* when voice messaging
your password, #
 Web Interface
Internet Explorer (version 4.0 or above)
 http://voicemail.ucar.edu/web/aa
User name
Password
Listening to Messages
 New
Messages (1)
 Old Messages (3)
Restart Msg/Summary (1)
Save (2)
Delete (3)
Reply (4)
Forward Message (5)
Voicemail brochure
http://www.scd.ucar.edu/nets/ucar-directories
Rewind (7)
Pause/Resume (8)
Fast Forward (9)
Skip to End (#)
Sending Messages (2)
 Send
now (#)
 Message Options (1)
Messages can be sent to an individual, multiple
users, or a list
 Special Delivery
Urgent (1)
Return Receipt (2)
Options (3)
Private (3)
Future Delivery (4)
Setup Options (4)
 Greetings


Greetings (1)
Regular
Alternate (vacation)
Your Call Transfer Extension (2)
 Message




Settings (2)
Message Notification (1)
Full/Brief Menus (2)
Private Lists (4)
 Personal

& Transfer options (1)
Settings (3)
Phone Password (1)
Recorded Name (2)
Message Notification
Setup Options (4) (1)
 Schedules
Pagers
Working at Home
 Remote
Security
Receiving notification at a telephone
 Unity
has a message for “jdoe”
Enter ID now
 Press 1 to turn OFF notification to this number
(wrong number)
Voice Messaging Features
 Accessing
your Mailbox
 Listening to Messages
 Forwarding
, Saving, and Deleting messages
 Sending
Messages
 Setup Options
 Message
Notification
Questions