Transcript Advanced interoperability services in SPC

Advanced interoperability for Public
Administration in Italy
Seminar in
“ICT Service Oriented Architectures”
April 28th 2009
Marino Di Nillo
Advanced Interoperabilty Unit at
the Italian National Agency for Digital Administration CNIPA
Cnipa – call for tender for interoperability
services
Legislation :
• Art. 193 - Financial Law 2005
• art. 2, sub. 3, lett. b) and c) DPCM 31.5.2005
• Law decree n.42, 2005
Cnipa defined two set of services and published in 2006 a
call for tender based on the following pillars:
 Services defined by CNIPA in terms of:
• Service technical specifications
• SLA
• dimensioning system
• price list based on dimensional parameters
 Different providers required for lot 1 and lot 2
Interoperability services for public
administrations on SPC
Web sites hosting
Web site design
Web contents editing & publishing
Workstation management
Wan & Lan management
System management
Asset management
Electronic mail
Certified e-mail
Unified messaging
Domain Gateway (Porta di dominio)
Applicative Cooperation
Telecom Italia-ElsagDatamat-Engineering
EDS Italia -Almaviva
Advanced Interoperability services in SPC
Set of services n.1
Web Hosting
Web site design and implementation
Technical support for content editing and publishing
Web interface for existing applications
Workstations management
Wan and Lan Management
System management
Asset Management
Performance Application Monitoring
Advanced Interoperability services in
SPC
Set of services n.2
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Dedicated e-mail service
Certified e-mail service
Videocommunication and collaboration service
Application Cooperation service:
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Domain Gateway
Support for Application integration
 XML firewalling service
 Identification, autentication, authorisation
service
Advanced Interoperability services in SPC
Buying and using services
- Definition of service’s need (Administration)
- Contract signing :
in the case Public Administrations need services, they must sign a
contract linked to the CNIPA’s framework contract (they don’t
need to publish a call for tender)
- Submission of Implementation Project (Provider)
- Service implementation and provisioning (Provider)
- Test (provider, CNIPA, Administrations)
- Services running (Provider)
- Using Services (administrations/citizens)
Service Data Center
Either winner for set n.1 or winner for set n.2, implemented (as
required by technical specifications) a Service Data Center
dedicated to the Public Administration services
Some Data Center requirements :
 Two SPC link via two distinct SPC providers
 Two Internet link via two distinct SPC providers
 Hosting of help desk (first and second level)
 SLA control and monitoring
 Automatic Billing
 Logging on Service usage by Administrations
 Web publishing of SLA Report and logging
 Security requirements
 Training and consulting
Advanced Interoperability services in
SPC
Rules adopted for Service’s Price determination
Set up, for each service, of dimensional parameters, in
order to establish the price of the services
Unit price defined depending on the set of quantity of
service needed
Set up of a price list, annexed to the framework contracts,
defining unit price for each service
Advanced interoperability services in SPC
The amount of money for the each service an
Administration needs, is etablished depending on :
1) Amount of service the Administration include in his
service’s needs document
2) The applicable price parameters for that quantity
(included in the price list annexed to the framework
contract)
Advanced Interoperability services in
SPC
Dimentional parameters
Web hosting
Number of users in an hour (the most used )
Number of pages “clicked” in the most used hour
Mass memory needed
Technical support for content editing and publishing
Number of branches in the tree of contents
Number of pages
Percentage of content change needed
Quickness in content change implementation
Advanced Interoperability services in
SPC
Web site design and implementation – dimensional
parameters
Number of branches in the tree of contents
Number of pages
Number of function points required
Web interface for existing applications – dimensional
parameters
Number of Function points of the existing applications which are
affected by the interface
Advanced Interoperability services in
SPC
Workstations management – dimensional parameters
Number of workstations
Number of sites with on-site service
Number of workstations per site (for on site served sites)
Wan & Lan management – dimensional parameters
Number of network devices to be managed
Advanced Interoperability services in
SPC
System management– dimensional parameters
Class of server (classification based on server complexity)
Number of sites with on-site service
Number of servers per site (for on site served sites)
Advanced Interoperability services in
SPC
Asset management – dimensional parameters
Number of managed contracts
Total number of items included in the contracts
Application Monitoring Service - dimensional
parameters
Number of processes to be monitored
Number of technological chains per process
Advanced Interoperability services in
SPC
Dedicated mail service - dimensional parameters
Number of mailboxes (unit price depending on the amount of
items)
Service delivery type (standard/on-site)
“archiving” features
“unified messaging” features
Certified mail service – dimensional parameters
Number of mailboxes (unit price depending on the quantity of
items)
“archiving” features
Advanced Interoperability services in
SPC
Applicative co-operation services – dimensional
parameters
Domain Gateway type
Domain gate throughput
Number of phases included in the service ( Set up, composition,
Coordination, integration and publication)
Firewall XML
Number Numero di firewall XML acquisiti (unit prices per class of
throughput)
Identification, Authentication, Authorization
Number of users to be managed
Some numbers about set #1 and set #2 of
services
Service set # 1
Contracts
25
Amount of money 192.000.000
Service set # 2
Contracts
19
Amount of money 113.000.000
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Report
Report
Report
A service definition sample: email
• Compliance with the following standard:
•
SMTP (RFC 2821,RFC 822, RFC 1123, RFC2156) for text messages;
•
MIME S/MIME (RFC 2045, RFC 2046, RFC 2047, RFC 2048, RFC 2049, RFC 2633)
for encrypted messages and digitally signed messages;
•
DSN (RFC 1891) delivery status notification support
• Service available only via User Identification;
• Service managed at the Service Centre;
• Level 1 and Level 2 help desk based on a trouble ticketing
system for problem management
• Mailing list management
• Mailbox size:
• 300 MB for 90% of the total amount of mailboxes
• 1 GB for 10% of the total amount of mailboxes
A service definition sample: email
• Mailboxe’s daily backup
• Availability via POP, SMTP, IMAP and via their secure
versions (over TLS), HTTP, HTTPS
• Availability via PDA and via Smartphones
• Antivirus functionalities working on the following
protocols: POP, SMTP, IMAP, HTTP
• Antispam mechanism
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A service definition sample: email
• Service mode:
 Fully outsourced (default)
 On site (on demand and with additional charge)
• Optional features:
 Archiving (on demand and with additional charge)
 Unified messaging features (on demand and with additional
charge)
 Unit
price etablished per mailbox
 Unit price established in a quantity dependent way
 Additional charge for options
A service definition sample: email
Different unit price for different brackets:
Price list for email service
Unit price for # mailboxes <=1000
Unit price for 1000 < # mailboxes <= 5000
Unit price for 5000 < # mailboxes <= 10.000
Unit price for # mailboxes <10.000
P1
P2
P3
P4
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A service definition sample: email
Service level agreement
Service availability
99,9%
Archiving option availability
99,5%
Unified messaging option availability
99,5%
Incoming messages latency
60 sec in 95% cases
Outgoing messages latency
60 sec in 95% cases
Maximum delay for change
implementation
30 min. in 95% cases
1 hour in 100% cases
...
Thank you
Marino Di Nillo
[email protected]