Transcript references

Be profitable today and think
about the future
IT TRENDS IN INSURANCE
AAIF 2012
Constantly improve your bottom line
Increase
Sales
July 5, 2012
Cost
efficiency
Sustainable
bottom line
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Success Drivers of Insurance Business
CONSTANTLY IMPROVE YOUR BOTTOM LINE
IS YOUR IT SOLUTION NPV POSITIVE?
DOES YOUR IT SOLUTION BRING VALUE TO USER/CUSTOMER?
IS YOUR SALES FORCE WORKING EFFICIENTLY?
HOW DO YOU HANDLE YOUR CLIENT BASE?
HOW CAN I IMPROVE MY COMPETITIVE ADVANTAGE? CAN I GET
PRECISE CALCULATION OF PRODUCTS?
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Main trends in IT solutions
TREND I.: MOBILE OFFICE FOR SALES FORCE AND ON-LINE
SALES
TREND II.: IMPROVING CUSTOMER SERVICE AND CLAIM
MANAGEMENT – THAT LEADS TO ENHANCED CUSTOMER
SATISFACTION
TREND III.: IMPROVED SALES EFFICIENCY AND COST
EFFECTIVENESS.
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Utilize Sales to maximum
MOBILE OFFICE FOR SALES FORCE:
Portable solutions (Tablets, smartphones, …): an
easy to learn unified environment for Activity
management, Commission reports, Product
pricing, CRM, etc.
COMMISSION FRAUD DETECTION
Improve quality of the production
DIRECT SALES AND SELF-SERVICE VIA
INTERNET
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Utilize Sales to maximum
CUSTOMER SATISFACTION
INDIVIDUAL ACCOUNTS
CROSS SELLING: DATA MINING
CLAIMS FRAUD DETECTION: DISTINGUISH GOOD
CLIENTS FROM BAD ONES
LOYALTY PROGRAMMES
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Utilize Sales to maximum
DEPLOYMENT OF SOLVENCY II METHODOLOGY
MORE PRECISE PRICING FOR CUSTOMERS
SOLVENCY II ADDS BETTER VIEW ON CAPITAL COSTS
SOLVENCY II BRINGS MORE DETAILS ON YOUR
PRODUCTS
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Main IT drivers for Cost efficiency
PRECISE REINSURANCE MODELS
LEAN OPERATIONS
CLAIMS FRAUD DETECTION SYSTEMS
DATA EXCELLENCE
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Main IT drivers for Cost efficiency
PRECISE REINSURANCE MODELS
TRANSPARENT, CONSISTENT, TRACKABLE AND AUDITABLE
DATA
ACTIVE MANAGEMENT OF RISKS
ACCOUNTING PER RISK AND KEEPING THE WHOLE HISTORY
(ALL VERSIONS OF SPECIFIC POLICY)
EFFECTIVE FRAUD DETECTION
EASY ACCESS TO ALL INFORMATION IN ONE INTEGRATED
SYSTEM
MULTIPLATFORM OPERABILITY
SOLVENCY
July
5, 2012 II READINESS
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Main IT drivers for Cost efficiency
LEAN OPERATIONS
IT SOLUTIONS FOR AUTOMATION OF DOCUMENT
PROCESSING (DMS)
• Automate your back office
• Decrease in personnel costs
• Increase throughput ratio
• Get all necessary information into the systems
EFFICIENT CLAIM MANAGEMENT
• Reduce your processing time
• Reduce your paperwork
• Increase accuracy of the claim management process
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Main IT drivers for Cost efficiency
CLAIMS FRAUD DETECTION SYSTEMS
ENHANCE FIGHT AGAINST FRAUDULENT BEHAVIOR
• Advanced scoring systems
• Social networks
• On-line case management
INCREASE CUSTOMER SATISFACTION, DISTINGUISH
BETWEEN GOOD AND BAD CLIENTS
IMPROVE BOTTOM LINE BY DECREASING THE CLAIMS
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Main IT drivers for Cost efficiency
DATA EXCELLENCE
DATA QUALITY – HIGH DATA QUALITY RESULTS IN INCREASED
BUSINESS PROCESS EFFICIENCY. LOW DATA QUALITY LEADS
TO ERRORS, ADDITIONAL COSTS AND INEFFICIENCIES
DATA GOVERNANCE – ENABLES DATA QUALITY TO BE
MEASURED, EG. COMPLETENESS, ACCURACY, CONSISTENCY
ETC….
ALIGN AND LINK BUSINESS OBJECTIVES TO DATA
MANAGEMENT PROCESSES VIA BUSINESS RULES AND DATA
QUALITY.
PUT IN PLACE A HIGH LEVEL METHODOLOGY THAT LINKS ALL
THE ESSENTIAL COMPONENTS OF DATA EXCELLENCE AS
July
5, 2012
PART
OF AN IMPLEMENTATION STRATEGY.
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who we are
CORE BUSINESS
DEVELOPMENT OF CUSTOMIZED SOFTWARE
APPLICATIONS
AND SYSTEM INTEGRATION.
Established in 1991
Revenue 2011 34 mil. €
380+ employees
SINCE 1994 IN INSURANCE
IBM Premier Business Partner, ORACLE Gold Partner, MICROSOFT Gold
Certified Partner,
HP Gold Preferred Partner, SYMANTEC, TCOM, SAP, CISCO, Samsung SDS
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references
I Allianz Group
ALLIANZ - SLOVENSKÁ POISŤOVŇA
(General – Life and Non-life Insurance)
ALLIANZ - SLOVENSKÁ DÔCHODKOVÁ SPRÁVCOVSKÁ SPOLOČNOSŤ
(Pension Fund Management)
ALLIANZ ASSET MANAGEMENT
(Private Equity Management)
ALLIANZ BUSINESS SERVICES - ALLIANZ ŢIRIAC ASIGURARI
(Reinsurance)
ALLIANZ LIFE KOREA
(Life Insurance – in cooperation with Samsung SDS)
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references
I Australia
UNDERWRITING PROCESS MANAGEMENT (UPM)
An integrated, modular suite of software applications that delivers true process automation
for
Insurance Agencies
LEASED ASSET INSURANCE PROGRAM (LAIP)
A modular software application for managing the entire Insurance cycle of Leased
equipment
CUSTOMERS:
PET SURE
Australia’s leading provider of Pet health insurance
PROTECSURE
Australia’s only underwriting agency that specializes in insuring equipment
GLOBAL TRANSPORT & AUTOMOTIVE INSURANCE / ALLIANZ
Underwriting Agency and a leader in the Australian transport industry market
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references
I Others
MINISTRY OF INTERIOR OF THE SLOVAK REPUBLIC
Schengen Information System I/II; REGOB (The Register of Citizens, ID’s, Driving
Licenses, Passports); EVO (The Vehicle Register, Wanted Vehicles); EZP (Firearms
Register, Wanted Firearms)
MINISTRY OF HEALTH OF THE SLOVAK REPUBLIC
Complete IT infrastructure delivery and administration, Implementation of ERP solutions
NEOGRAFIA
Complete IT infrastructure delivery and administration, Implementation of ERP solutions
T-COM SLOVAKIA
gTel Route (Optimization of transit telecommunications business)
SOCIAL INSURANCE AGENCY SLOVAK REPUBLIC
Employer Liability Insurance
UNIQUA, GENERALI, CARDIF
Complete IT infrastructure delivery and administration
EXIMBANKA SR
InfoPortal – Insurance Portal
DANUBE WINGS
SR. LRIS - Air tickets booking information system
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partners
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ISO standards
INTEGRATED QUALITY MANAGEMENT SYSTEM
Our Integrated Management System embraces complex management
systems in accordance with
international ISO standards including international SKQS, IQNet and DQS
Certificates
ISO 9001: 2008 – Quality Management System
ISO 27001: 2005 – Information Security Management System
ISO 14001: 2004 – Enviromental Management
OHAS 18001: 2007 – Occupational Health and Safety Management
Systems Requirements Standard
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thank you
GRATEX INTERNATIONAL A.S.
GBC IV, Galvaniho 17/C
Bratislava, 821 04
Slovakia
www.gratex.com
GRATEX INTERNATIONAL AUST PTY
Lakes Business Park
Unit G1, 2B Lord Street
Botany, NSW 2019
Australia
www.gratex.com.au
www.gtiinsurancesolutions.com
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