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SEMINAR 2 EMPLOYEE DEVELOPMENT SELF- EVALUATIONS GOOD TRAINING http://www.youtube.com/watch?v=FRJW 6qZZ3uQ http://www.youtube.com/watch?v=ng_q yRf6jOI http://www.youtube.com/watch?v=jwxPz WHWq1M&feature=related BE A TEAM!!!!! MANAGEMENT chap 2 Flows from the top. Your employees will follow your lead. Give some examples…. Fully train staff. Set appointments for evaluations. Keep the time. Constructive v negative. Keep file for each employee. Quarterly. Be open minded, and use excellent communication skills. Need to look professional as well as act professional. Sandals or open-toed shoes T-shirts, jeans, sweat suits, short skirts (shorter than 2 inches above the knee), lowcut tops Faded, ragged, wrinkled, dirty clothing Body piercing, unkempt beard or mustache, tattoos Excessive jewelry, perfume, and/or aftershave Wild hair styles Employee task sheet When employees are written up A professional should exhibit the following traits: Commitment Education Autonomy of judgment NEVER BE SELF - CENTERED The term "vicarious liability" means: The physician is ultimately responsible for the staff Which of the following is considered a primary offense requiring disciplinary action? Drug use smoking Excessive absenteeism Violation of confidentiality The office manager that is never around is referred to as: Houdini Explain Which why this style is bad for the office.. of the following is not a way to motivate the staff? Issue command Delegate, listen and provide incentives Assigning a staff member to do a specific job is referred to as: Delegating The four stages of an employee life cycle are: Search Orientation Termination Directional Which element should be included in a job description? Educational requirements Title Skills needed When searching for a new employee, which of the following is not a lucrative resource? TV classified ad Use head hunter, internet, word of mouth, newspaper Showing favoritism to employees is a common error known as: Influence When communicating with patients, employees should never: Rush patients COMMUNICATION! Listen. Do NOT hear what you want to hear. Put yourself in their shoes Be specific about what message you are conveying. Stay clam, use soft voice Tell angry patients you are there to help. Chap 3 in your book! Pages 60-62. Read and know and recite in your sleep! Chap 3 has excellent info on communication. Non verbal just as important as verbal. Keep eye contact , nod, interpret the bigger meaning, jot down key words. Be aware of diversity issues. Personality, communicating Which type of personality can be preoccupied, yet still do a good job? Conservator. personality wants power and control? Controller. Showing favoritism to employees is a common error known as: Influence Reflective technique : part of active listening. Never rush a pt when they are speaking. Never ignore what a pt is saying, by thinking about the next thing you have to do.