Transcript The Kettering Way

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The Role of the
Anticoagulation Administrator
‘The Kettering Way’
By Julie Thurland
Current Climate
310,000 Population Served by KGH
 3,000 Active Patients on Database
 The Current Growth Rate is 18.5%
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The 5 Year Growth of the
Anticoagulant Out-patient Clinics
40000
35000
30000
1998
1999
2000
2001
2002
25000
20000
15000
10000
5000
0
Year
Where is Kettering on the Map?
Kettering
The Anticoagulation Service
Out-patient
Clinics
Out-patient
Postal
Clinics
New Referral
Clinic
District Nurse
Visits
ANTICOAGULATION
SERVICE
Domiciliary
Visits
Drop-ins
(Path Labs)
Satellite
Hospital
In-patients
KGH
In-patients
Historical Administration
Problems
Card Based
 Time Factor
 Resources – Physical and Staffing
 Amount of Data to Transfer
 Patient Acceptance
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Administrative Benefits of
Computerisation
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Card Free
Remove Possible Transcription Errors
Removes Labour Intensive System
Access to Clinical Data for Audit/Activity
Analysis
Better Prediction of Nurse Specialists Workload
Improves Quality & Safety of Service Standards
The Principle Role of the
Anticoagulation Administrator
To Facilitate The Anticoagulation Nurse Specialists
With All The Information Necessary For Them To
Provide Anticoagulant Therapy To The Highest,
Safest Standard.
The Service Depends On
A – Accurate
D – Documentation
M – Maintain
I – Information
N – Needed
To fulfil the Anticoagulation
Administration Role
Administration
Nurse
Specialists
General
Practitioners
KGH
Wards
Administration
ADMINISTRATION
Satellite
Hospitals
Patients
Other
Hospitals
Other KGH
Departments
‘Self’
The Role of the
Anticoagulation Administrator
C - Collaborate
L - Liaise
I - Interrogate
C - Communicate
K - Knowledge
I - Intuition
N - Negotiate
G - Good
The Partnership Between
Dawn and Administration
Analytical Tool
 Patient Database
 Accurate Patient Records
 Introduction of Protocols
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Patient Questionnaire
Clinic Listing Report
Patient Questionnaire
What Does the Anticoagulation
Administration Department Do?
Accurate Patient Details
 Complete Treatment Plan Details
 Accurate Next Visit Details
 Letter Options
 Drug Details
 Event/Risk Details
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What Does the Anticoagulation
Administration Department Do?
Daily Routines
 Group/Clinic Details
 Reports – Ad Hoc Enquiries
 Diary Details
 Utilities – Maintenance Function
 Options – Remote Clinic Function
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The Sky
Is the
limit
Future Developments of the
Anticoagulation Service
Induction Package
 Utilize User Letter Facility
 Introduce Further Postal Clinics
 Networked to Satellite Out-patient Clinics
 Introduce New In-patient Ward Card
 Anticoagulation Service Patient Information
Booklet
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The Administration Team are …
C - Committed
H - Hardworking
E - Enthusiastic
E - Efficient
R - Reliable
F - Friendly
U - Unique
L - Loyal
A TEAM!!!
To Summarize
The Role of the Anticoagulation Administrator is:
To Use ADMIN
 To Utilize CLICKING
 To Remain CHEERFUL!
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