Transcript Chapter 3

Chapter 3
Work Ethics
All items and derived items © 2015, 2011 by Mosby, Inc., an imprint of Elsevier Inc. All rights reserved.
Professionalism
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Professionalism involves following laws,
being ethical, having good work ethics, and
having the skills to do your work.
Ethics deals with right and wrong conduct.
Work ethics concerns behavior in the
workplace.
 How
you look
 What you say
 How you behave
 How you treat others
 How you work with others
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Personal Health, Hygiene, and
Appearance
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Your health
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You need a balanced diet.
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Most adults need about 7 hours of sleep daily.
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You need to use your muscles correctly.
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Exercise is needed for muscle tone, circulation, and weight
loss.
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Have your eyes checked and wear needed eyeglasses or
contact lenses.
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Smoking causes lung, heart, and circulatory disorders.
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Working under the influence of drugs affects the person’s
safety.
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Never report to work under the influence of alcohol.
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Personal Hygiene
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Your hygiene
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Bathe daily.
 Use a deodorant or antiperspirant.
 Brush your teeth often.
 Shampoo often.
 Keep fingernails clean, short, and neatly shaped.
 Practice good hand-washing.
 Menstrual hygiene is important.
 Foot care prevents odors and infection.
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Getting a Job
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Employers want to hire people who:
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Are dependable
 Are well-groomed
 Have needed job skills and training
 Have values and attitudes that fit with the center
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Being dependable is important.
All items and derived items © 2015, 2011 by Mosby, Inc., an imprint of Elsevier Inc. All rights reserved.
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What Employers Look for
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Job skills and training
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Employers need to know that you have the
required job skills.
You must meet OBRA training and competency
requirements.
Job applications
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You must be well-groomed and behave pleasantly
when seeking or returning a job application.
How you fill it out may mean getting or not getting
the job.
Follow the center’s instructions for completing and
sending an on-line application.
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Preparing for the Interview
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The job interview
 Type
a list of your skills to give to the interviewer.
 You need to be neat, clean, and well-groomed.
 Being on time shows you are dependable.
 Greet the interviewer in a polite manner.
 Stand until asked to take a seat.
 Good eye contact is needed.
 Watch your body language.
 Avoid distracting habits.
 Keep your mind on the interview.
 Give complete and honest answers.
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During the Interview
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Speak clearly and with confidence.
 Avoid short and long answers.
 Share your skills list.
 You can ask questions at the end of the interview.
 Review the job description with the interviewer.
 Ask questions about:
• Pay rate, work hours, and uniform requirements
• The new employee orientation program
• Benefits and career advancement opportunities
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Accepting a Job
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Accept the job that is best for you.
 Agree
on a starting date, pay rate, and work
hours.
 Find out where to report on your first day.
 Ask for and read the employee handbook and
other center information.
• Read everything before you start working.
All items and derived items © 2015, 2011 by Mosby, Inc., an imprint of Elsevier Inc. All rights reserved.
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Orientation
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New employee orientation
The center’s policy and procedure manual is
reviewed.
 Your skills are checked.
 You are shown how to use the center’s supplies
and equipment.
 The center may have a preceptor program.
 If you do not feel comfortable after the preceptor
program, ask for more orientation time.
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All items and derived items © 2015, 2011 by Mosby, Inc., an imprint of Elsevier Inc. All rights reserved.
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Preparing for Work
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To keep your job, you must:
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Function well and work well with others
 Work when scheduled
 Get to work on time
 Stay the entire shift
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Absences and tardiness are common reasons
for losing a job.
All items and derived items © 2015, 2011 by Mosby, Inc., an imprint of Elsevier Inc. All rights reserved.
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Childcare
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You need to plan for childcare:
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When you leave for work
 While you are at work
 Before you get home from work
 During emergencies
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Plan for transportation needs.
All items and derived items © 2015, 2011 by Mosby, Inc., an imprint of Elsevier Inc. All rights reserved.
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Teamwork on the Job
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Practice good work ethics.
Quality of care is affected by:
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How you work with others
How you feel about your job
Attendance
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Report to work when scheduled and on time.
 Follow the center’s attendance policy.
 Be ready to work when your shift starts.
 Attendance also means staying the entire shift.
 When it is time to leave, report off duty to the
nurse.
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Teamwork Standards
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Have a positive attitude.
Avoid gossip.
Privacy and confidentiality are resident rights
protected by OBRA.
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Center and co-worker information also is
confidential.
Personal hygiene and appearance are
important.
Your speech and language must be
professional.
All items and derived items © 2015, 2011 by Mosby, Inc., an imprint of Elsevier Inc. All rights reserved.
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Teamwork Standards (Cont’d)
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Courtesies are needed.
Personal matters cannot interfere with the
job.
Leave for and return from meals and breaks
on time.
You must protect residents, families, visitors,
co-workers, and yourself from harm.
Plan your work to give safe, thorough care
and to make good use of your time.
All items and derived items © 2015, 2011 by Mosby, Inc., an imprint of Elsevier Inc. All rights reserved.
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Managing Stress
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Stress affects the whole person.
Prolonged or frequent stress can threaten
your health.
Dealing with stress is important.
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Stress affects you, the care you give, the person’s
quality of life, and how you relate to co-workers.
All items and derived items © 2015, 2011 by Mosby, Inc., an imprint of Elsevier Inc. All rights reserved.
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Harassment
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Harassment can be sexual.
Harassment can involve age, race, ethnic
background, religion, or disability.
Harassment is not legal in the workplace.
Sexual harassment involves unwanted sexual
behaviors by another.
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Victims of sexual harassment may be men or
women.
If you feel that you are being harassed, report
the matter to your supervisor and the human
resources officer.
All items and derived items © 2015, 2011 by Mosby, Inc., an imprint of Elsevier Inc. All rights reserved.
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Resigning from a Job
and Losing a Job
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Resigning from a Job
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Whatever the reason for leaving a job, you need to
tell your employer.
 Do not leave a job without notice.
 An exit interview is common practice.
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Losing a Job
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You must perform your job well and protect
residents from harm.
• No pay raise or losing your job results from poor
performance.
All items and derived items © 2015, 2011 by Mosby, Inc., an imprint of Elsevier Inc. All rights reserved.
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Drug Testing
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Drug and alcohol use affects resident and
staff safety.
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Quality of care suffers.
Some centers have drug testing policies.
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Review your center’s policy.
All items and derived items © 2015, 2011 by Mosby, Inc., an imprint of Elsevier Inc. All rights reserved.
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Quality of Life
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Your job as a nursing assistant is important.
Your work ethics have an impact on quality of
life.
All items and derived items © 2015, 2011 by Mosby, Inc., an imprint of Elsevier Inc. All rights reserved.
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