FOCUS WORKING GROUP ON QUALITY CUSTOMER SERVICES

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Transcript FOCUS WORKING GROUP ON QUALITY CUSTOMER SERVICES

An Roinn Gnóthaí Pobail, Tuaithe
agus Gaeltachta
Department of Community, Rural
and Gaeltacht Affairs
The Expenditure Review Initiative
Laying the Foundations for an
Evaluation Culture
Origins of the Department
• Department Established in June 2002
• Personnel and Functions drawn from six
different Departments
• Management Changes during first year
• Physical Dispersal of Offices
Preparing for an Evaluation
Culture
Secure Senior Management Commitment at
highest Level
Focus on Internal Audit and Review of
Schemes and Structures
Increase awareness of Expenditure Review
Agenda
Implementing an Evaluation
Culture
Establish Joint Steering Group
Agree Expenditure Review Programme
with Department of Finance
Assign Responsibilites and have key staff
avail of ER Training Opportunities
National Drugs Strategy
 7 Year Strategy(but subject to ongoing review)
 To significantly reduce the harm caused to
individuals and society by the misuse of drugs
through a concerted focus on supply reduction,
prevention, treatment and research
 Designed to bring the statutory, community &
voluntary sectors together to tackle the issue of
drug misuse
 Local Drugs Task Forces (LDTFs) involved in
tackling drug misuse at community level.
Drugs Strategy Unit, D/CRGA
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Co-ordination of the National Drugs Strategy
National Drugs Strategy Team
Overseeing the work of the Local Drugs Task
Forces/Regional Drugs Task Forces
Young Peoples Facilities & Services Fund
National Advisory Committee on Drugs
Mid-Term Review of National Drugs Strategy
What are the LDTFs?
 Set up in 1997
 14 Local Drugs Task Forces in Dublin (12), Bray
and Cork
 In areas of highest problematic drug use,
particularly heroin misuse
 Bring Community, Voluntary and Statutory
Sectors together to tackle drug misuse in the area
 Members work together to draft local action plans
which respond to local needs
LDTF Action Plans
 Contain a range of measures involving treatment,
rehabilitation, education, awareness and curbing
local supply
 Approx. 500 individual projects approved – over 2
rounds of plans
 Approx €90m allocated to date
 Majority of Round 1 projects have been
mainstreamed
Expenditure Review of LDTFs
 Joint Steering Group agreed to appoint consultant
to carry out review
 Terms of Reference agreed by Joint Steering
Group
 Monitoring Committee established to manage
review
• 2 from Drugs Strategy Unit
• 1 from Department of Finance
• 1 from Finance Unit
• 1 from National Drugs Strategy Team
Expenditure Review of LDTFs (cont’d)
 Review commenced end June 2004 to be
completed by mid December
 Work ongoing
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Review of Documentation
Information Capture of LDTF areas
Analysis of Expenditure
Collection of Area Level Data on Drug Use and its
affects
• Development of Perfromance Indicators
• Concentrating on 1st Action Plan
Issues for LDTF Review
 Involvement of LDTF Co-ordinators
 Involvement of other Departments and State
Agencies
 Economic Benefits of Drugs Interventions
 Performance Indicators for the future
 Other Evaluations/Reviews ongoing
 Input into Mid-Term Review of National Drugs
Strategy
 Appointment of Independent Assessor
Next Steps
Conclude First Reviews and agree
dissemination strategy
Agree Schedule and assign roles for 2005
Reviews
Identify priorities for the future