Transcript Human Resources Management and Development 16

The 11th ANNUAL MEETING
FOR ARAB HRM&D
IN KHARTOUM
e- Human Resources Management and
Development
16-18 December, 2003
Prepared by Eng. Mr.Mustapha Tannir
Is the HR practitioner becoming
an endangered species?
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How has technology effected your job?
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Our profession?
Syllabus – A HR Technology Plan
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Impact of Technology on HR
The New Virtual Workplace
Leveraging Technology
Employer of Choice Recruitment and
Retention
HR Competencies Needed in the New
Millennium
Your Most Important Technology Strategy
The New Business
Environment
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“Death of Distance”
Communications
Global competition
Location
Mergers, acquisitions, downsizing
Cost reduction
Productivity
Technology
Speed & Agility
Turbulence in the Electronic
Workplace
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24 × 7 × 365
Information Age Overload
The Lonely Virtual Office
Are things better or worse?
Filtering
Privacy
Who’s In Charge – You or Your
Technology?
Signs of poorly leveraged technology
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Dependency on
administrative staff
Doing it the old way
Still takes forever
Everyone complains
about….
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Redundancy
Low service expectations
What are you spending
your time on?
How do I ….?
The Evolution of Technology in
HR
AI
Self-service
Client-server
ERP
Call Centers
Internet
Outsourcing
Shared services
Networks
Telephone - IVR
HRIS systems
PCs
Voice Mail
Faxes
Paper & Pencil
Mainframes
Changing Roles in the
Organization
Old Role
Human Resources
Personnel decisions
Record keeping and
file management
Maintain employee
data
Hire, retain, train
and terminate
Command and
control
New Role
Human Resources
Strategic consulting
Infrastructure
Line Manager
Hire, retain, train
and terminate
Employee
Personal data update
Training &
development
Automated Delivery of HR Services Issues
Positive
 Increased availability of
HR services
 Increased utilization
 Provides information
and tools for line
management
Negative
 Too impersonal, lack of
human touch
 Limited access for some
users without PCs
 Additional training costs
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Improved Services
Reduced Costs
Customization
Employees not willing to
utilize it
Confidentiality and
privacy issues
24 × 7/365
HR Management in the Electronic Workplace
New Roles for HR
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Employer of Choice
Outsourcing
Work life / balance
Telecommuting
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Virtual organization
Compliance
Policies & procedures
Privacy / Monitoring
High tech / high
touch
The Emerging Virtual Workplace
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Work/Life Balance
Not for Everyone
Lack of Face-to-Face
Productivity
Anytime, Anyplace –
Customized
Agility & Speed
Multiple Locations
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Innovators
Work Revolves Around
Teams & Processes
People don’t look the
same
What’s My Line – Guess
who’s the employee?
Technology & HRM
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High Tech Net
Human Resources Technology X-Change
Human Resources Certification Institute –
SPHR, PHR
Human Resources Technology Management
Committee
Research Foundation
Web Site
White papers
Integrated Technology Model of
HR Management
Vision & Mission
Monitor/Evaluate
Stakeholder
Requirement
Leverage
Technology
Environment
Scan
Process Improvement
Plan & Set
Objectives
Analyze HR
Processes
Integrated Performance
management, training &
reward programs
Select HR
Activities
Link HR
Activities to
Overall Goals
HR Internet Strategies
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Communications Media
Information Gateway
Sharing & Collaboration
Management Infrastructure
Customized Self-service
Process Improvement
ROI of HR technology
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Operational
efficiencies
Payback period
Reduction in HR
costs
Workflow
improvements
Productivity
improvements
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Costs per employee
HR investment ratio
Stakeholder
satisfaction
Increased
organizational
effectiveness
An Employer of Choice Model
Measure results /
Balanced scorecard
Refine &
Recommit
Integrated HR
Management
Hire the right people
Review separation
data
Give them a good start
Talk with them
Audit policies
& procedures
Understand how they feel
Provide reasons
To stay / join
Employer of Choice
Strategies
Analyze data
Gap Analysis
Market-driven
programs
Future Competencies of the HR
Professional
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Ability to Manage Technology
Use of Internet as Strategic Business Tool
Global perspective
Initiative, speed & agility
Organized
Advocate
Strategic business person
Customer-focused
Process-focused
Resource & Alliance Manager
Why People Avoid using
Technology
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Too complex, difficult to use
Will it make my job easier?
Long learning curve and time
investment
Bad experiences, don’t trust it
Can’t get IT help
Limited access to technology
Cultural barriers
Getting people to use technology
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Get people involved
Commitment from
senior management
Training
Integrate training,
incentives &
performance
management
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Show results
Areas of resistance
Respond to
problems
Communications
Technology
“champions”
Timing &
Sequencing
Getting Information out of your
system
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Determine the information that you really
need to run your business
Identify appropriate sources
Organize data
Determine sequence & timing
Develop methodology for retrieving data
Report writing, data mining and email tools –
data generation process
Disseminate data into appropriate format
Privacy Concerns in the Electronic
Workplace
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Workplace data
Surveillance
Drug testing
Security vs. Privacy
Email monitoring
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Internet usage
Genetic testing
Personality tests
Background checks
Workplace searches
Legal and Regulatory Issues
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The Electronic Communications Privacy ACT
(ECPA)
State Electronic Regulations
Consumer and employee data protection
Employee Right to Privacy
Defamation
Discrimination
Collective bargaining issues
Monitoring
Virtualized policies