Transcript Centrepoint Support and Development On-Line

7. The support and development
approach to outcomes measurement
Centrepoint and its support and
development approach
Clare Norton, Sharon Lewis, Jean Byrne
Young homeless people
1553 young people worked with
Centrepoint, 2005-06
• 397 refugees
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318 runaways
824 rough sleepers
261 care leavers
417 without qualifications
304 who had difficulty writing English
519 who had English as their second language
194 who had mental health support needs
95 who had drug support needs
79 who had alcohol support needs
Young homeless people
• Diverse and complex needs require a sophisticated
response
• Holistic service - practical, personal, social, learning and
work needs
• Work with the young person: start “where they are at”
• Work in partnership - broker access to widest possible
range of services
Meeting individual needs
• Not just about accommodation and housing
• Assessment of presenting needs and underlying causes
through...
– A “curriculum”
– Support and development approach
– Quality relationships with significant others/role
models central to long term development
Centrepoint Support and Development
On-Line – Design and implementation
What is Centrepoint Support and Development On-Line and
why did Centrepoint develop an IT outcome tool?
• Interactive, ‘web based’, assessment tool for young
people
• Enables young people to record their self-assessment
• Useful tool to engage young people
• Enhances Centrepoint’s Support & Development Approach
Centrepoint Support and Development
On-Line – Design and implementation
What is Centrepoint Support and Development On-Line and
why did Centrepoint develop an IT outcome tool?
• Wanted to move away from paper based records
• Will monitor ‘positive development’ outcomes and the
difference Centrepoint is making to individuals
• Commissioned a consultant to work on assessment
areas
• Commissioned an IT technology solutions company
‘BISWEB’
Phase 2 – Development of Centrepoint
Support and Development On-Line
What is next for Centrepoint Support and Development OnLine?
• A user satisfaction module
• Develop reporting function for performance information
• Tool to support CP partnering by adding another module for
client details
• Develop links with other CP monitoring systems in order to
meaningfully measure impact and outcomes
• Link in with Supporting People strategy
and tools
Phase 3 – Support and development
• Further sophisticating our approach to work with young
people
• Developing staff capacity through risk assessment, drugs
training and development, and good practice groups
• Working to limit non engagement through learning
assessment
• Refining and streamlining the support and development
tools with young people and staff input