Transcript Advanced Training Techniques

Adult Learning Theory and
Advanced Training Skills
Kirk T. Hughes, PhD
Healthcare Communication Group
New Haven, Connecticut
[email protected]
• Credibility
• Confidence
• Connection
Types of Learners
• Sequential
• Practical
• Intuitive
• ??????
Learning Needs
• Sequential
• Logic, order, agenda
• Practical
• Case studies,
anecdotes, stories
• Intuitive
• Hands-on, exercises,
questions that get
answered
Agenda
I.
Effective Trainers
II. Qualities of Master Facilitators
III. Facilitator Challenges
IV. Dealing with Data
Strong Facilitators…
• Summarize
• Watch the room
7 Qualities
1. Enjoy people
5. Convey warmth
2. Think logically and
quickly
6. Demonstrate selfconfidence
3. Communicate
clearly and
expressively
7. Have a business
orientation
4. Practice active
listening skills
7 Qualities
1.
5.
2.
6.
3.
4.
7.
7 Qualities
1. Enjoy people
2. Think logically and
quickly
3. Communicate clearly
and expressively
4. Practice active listening
skills
5. Convey warmth
6. Demonstrate selfconfidence
7. Have a business
orientation
Questions that get answered
• “How many of you……..?”
• “Which of these………….?”
Agenda
I.
Effective Trainers
II. Qualities of Master Facilitators
III. Facilitator Challenges
IV. Dealing with Data
Technology’s Challenge
Flexibility
Technology
Causes of Inherited and Acquired Neutropenias
NEUTROPENIAS
DESCRIPTION
Aplastic anemia-agranulocytosis
Drug- related autoimmune neutropenia
Secondary to other autoimmune disorders
Maternal-fetal neutrophil antigen incompatibility
Antineutrophil antibodies
Probably related to a benign clonal expansion of
large granular lymphocytes
Cause unknown, probably drug related
Drugs as haptens interacting with neutrophils
Lupus eryhematosus, Felty’s syndrome,
rheumatoid arthritis
Infection
Epstein-Barr virus, hepatitus
Direct marrow suppression and/or immune
phenomena
Human immunodeficiency virus
Marrow failure in neonates
Acute endotoxinemia neutropenia
(transient, not a true neutropenia)
Results from overwhelming infection
Acute margination of neutrophils in post capillary
venules from bacteremia
Immune
Alloimmune neonatal neutropenia
Primary autoimmune neutropenia
Acquired cycllic neutropenia
Cytotoxic Drug Effects
Therapy for cancer, immune disorders,
or side effect of other drugs
Direct suppression of progenitors, iatrogenic and
most common causes of neutropenia
ADVANCED TRAINING
TECHNIQUES
• Connecting with your audience
• Always focus content on needs of audience
• To organize information and delivery to
different learning styles
• Breathing
• Room awareness
• Use visuals: don’t let visuals use you
Advanced Training
Techniques
• Connect
• Focus content
• Organize info. for different learning
styles
• Breathe
• Be aware
• Use visuals
Body
Language?
• What’s in a gesture
References & Resources
Yale University Press,
2001
Thank You!
Kirk T. Hughes, PhD
Healthcare Communication Group
Prospect Street Associates LLC
272 Edgehill Road
New Haven CT 06517
[email protected]
(203)772-3227