Transcript TUF23_Peter Konstantin_Information Management Evolution

Information Management Evolution
Corrective Services NSW
Peter Konstantin, Director Information Management
[email protected]
 Compliance
2000 & 2001:
Severe Criticism from State Audit Office
Stage 1: Records Management Fundamentals:
Addressing Compliance
Information
Security
2003: Corporate Information
Management System Project
established
Policy
Records
Management
Framework
Deliverable
DCS RM Framework
Procedures,
Standards
Records and
Collections
Management
Freedom of
Information &
Privacy
Enablers:
Organisation
System,
Training
Stage 2: ERDMS
Deliverable:

DCS “vanilla” TRIM
Change to the Business
•

Electronic Document Management – Corporate Office

Basic Workflow / Action Tracking

Granular Security Matrix

“Integration” with Corporate systems to manage record lifecycle
2004: NSW Records Management Assessment:
═
26.43% Full Compliance; 58% Partial Compliance
Information Management Lifecycle and Principles
Collection
Definition
Ownership
e-office
Information
Security
Policy
Procedures,
Standards
Disposal
Storage
Corporate
Information
Records
Management
Management
Framework
Framework
Records and
Collections
Management
Quality
Freedom of
Information &
Privacy
Enablers:
Business
Organisation
Intelligence
System,
Training
Use
Access
Accessibility
Sensitivity
Business Engagement
“ The customer is always right” Harry Gordon Selfridge But ……..
Ownership
BOM / Steering Committees /
Business Sponsors
ICT Executive Management
Group
Business Management
Committees
ICT Architecture Owners
User Groups / Business
Champions
User Groups / Business
Champions
Business Project Teams
Technology Project Teams
Partnership
“If I asked my customers what they wanted they would have said
a faster horse” Henry Ford
Stage 3: Corporate Information Management System
CIMS
•
2005 : Internal Audit Assessment (Corporate)
═
•
2006: State Records Authority (Desktop Review);
-
•
78.9% Full Compliance; 17.6% Partial
validates DCS Self- Auditing agency
2007: External Audit (administrative sites, additional criteria and
standards;
- 63.5% Full compliance; 20% Partial
•
2008: External Audit (all sites and operational records);
-
•
77% Full Compliance; 18% Partial; <1% non-compliant
2009: External Audit (focus on digital records);
-
75% Full Compliance; 15% Partial; 10%; 0% non-compliant
Stage 3-4: DCS Corporate Information (Asset)
Management Systems CIMS
……….

Deliverables
Integrated Information Asset Management
inter agency Information
exchange, scheduling and
referrals

Web 2.0

Web Content / Web Services

alerts

Business Intelligence

images

Interoperable: Line of Business System

sound / voice
Enterprise/Federated Search

video


dynamic geospatial

biometrics

voice activated portals


Functional Information “Views”
Role-based access / identity management
……….
 Complexity
Discharge from
Correctional Centre
Throughcare & E Case M anagem ent W orkflow Diagram
Throughcare Overview
As at 30/06/2004
Crisis
Intervention
Team
Draft Version v 4
Mental Health
Review
Tribunal
Adult
Young
Offenders
Official
Visitors
Parole Board
International
Prisoner
Transfer
Interstate
Prisoner
Transfer
Application for
Revocation
Case
Management
CHS
Completion
Programs
HRMU
Mothers &
Children
ACT Parole
Board
Assessment
LSIR
Decision to
Release
CSI - Work
Readiness
Intensive
Supervision
(P&P)
Day & Weekend
Release
Releasing Authority
(presentation of report)
Case
Management
SORC
Work Release
Report
Preparation
AEVTI
Case
Management
Release
Parole Board
Programs
Assessment
LSIR
Release Court
Based Parole
Case
Management
Classification
Periodic Detention
Assessment
(LSIR)
Assessment
Offender
Screening
CHS & Welfare
Home Detention
Assessment
(LSIR, AO D, Transitional
& Screening)
Case Management of Offenders
Reception
No Supervision
Bail Supervision
PSR Preparation
Reception
Indentification of Inmates
of Interest to P&P
Home Detention
Assessment
Bail Refused
Bail Granted
Department of
Immigration
NSW Parole Board
Periodic Detention
Stage II
Classification
Commonwealth
Attorney General
OS&P
Therapeutic
Units
(Ngara Nura,
Cubit, Violence
Prevention,
ACMU)
Juvenille
Justice
Case
Management
Security
Threat
Committee
Custody
Successful Integration
into Community
Arrest
Bail Result
Court Hearing
Conviction
Pre Sentence
Sentence
Post Sentence
The Core Business
Sentence
Management
Pre Release
Release
Post Release
Reoffence
Referral to Drug
Court
Community
Appeal
Drug Court
CSO/CSO Fine
Default
Good Behaviour
Bond
Work Assigned
Assessment
LSIR
reviewed 6/12
Transitional
Centres
Supervision
Bail Granted
Bay Cottage
No Supervision
Fined
Merit
Program
Aboriginal
Specialists
Corrections
Health Service
(CHS)
Paid
Detox Unit
Correctional
Center
Parole
Interstate
Community
based O rder
Transfers
Interstate
Parole Order
Transfers
Fine Default
(Failure to pay)
Intensive
Supervision
(P&P)
Case
Management
Programs
State Debt
Recovery
Application for
Revocation
Sheriffs
Office
Completion/
Termination
Discharge from
Correctional Centre
Throughcare & E Case M anagem ent W orkflow Diagram
Throughcare Overview
As at 30/06/2004
Crisis
Intervention
Team
Draft Version v 4
Mental Health
Review
Tribunal
Adult
Young
Offenders
Official
Visitors
Parole Board
International
Prisoner
Transfer
Interstate
Prisoner
Transfer
Application for
Revocation
Case
Management
CHS
Completion
Programs
HRMU
Mothers &
Children
ACT Parole
Board
Assessment
LSIR
Decision to
Release
CSI - Work
Readiness
Intensive
Supervision
(P&P)
Day & Weekend
Release
Releasing Authority
(presentation of report)
Case
Management
SORC
Work Release
Report
Preparation
AEVTI
Case
Management
Release
Parole Board
Programs
Assessment
LSIR
Release Court
Based Parole
Case
Management
Classification
Periodic Detention
Assessment
(LSIR)
Assessment
Offender
Screening
CHS & Welfare
Home Detention
Reception
No Supervision
Bail Supervision
PSR Preparation
Assessment
(LSIR, AO D, Transitional
& Screening)
Reception
Indentification of Inmates
of Interest to P&P
Home Detention
Assessment
Bail Refused
Bail Granted
Department of
Immigration
NSW Parole Board
Periodic Detention
Stage II
Classification
Commonwealth
Attorney General
OS&P
Therapeutic
Units
(Ngara Nura,
Cubit, Violence
Prevention,
ACMU)
Juvenille
Justice
Case
Management
Security
Threat
Committee
Custody
Successful Integration
into Community
Arrest
Bail Result
Court Hearing
Conviction
Pre Sentence
Sentence
Post Sentence
Referral to Drug
Court
Community
Appeal
Drug Court
CSO/CSO Fine
Default
Good Behaviour
Bond
Work Assigned
Assessment
LSIR
reviewed 6/12
Sentence
Management
Pre Release
Release
Post Release
Reoffence
Transitional
Centres
Supervision
Bail Granted
Bay Cottage
No Supervision
Fined
Merit
Program
Aboriginal
Specialists
Corrections
Health Service
(CHS)
Paid
Detox Unit
Correctional
Center
Parole
Interstate
Community
based O rder
Transfers
Interstate
Parole Order
Transfers
Fine Default
(Failure to pay)
Intensive
Supervision
(P&P)
Case
Management
Programs
State Debt
Recovery
Application for
Revocation
Sheriffs
Office
Completion/
Termination
INTAKE
LEGAL ORDERS Imprisonment Status OIDISTAT
Offence Details OIUOFFEN
Admission - OIDADMIT
Admission - OCDINTAK
The admission screen is
used to record the admission
and placement details for
offenders who are being
transferred or admitted (New
Booking).
The admission screen is to
-view open contacts
- to create/reopen a contact
- record reporting direction
either immediate/ future and
add a comment.
Aliases - OCDALIAS
The aliases screen records
and retrieves assumed
names used by offenders.
Identifier block is used to
record details of any
identification such as CNI etc.
Lists details of the offences
for the offender.
Person Search / Update
Identifiers - OCDCIDEN
Child Protection OIDCHPRT
Allows the user to search for
a particular contact if the prior
screen didn’t have the
appropriate name listed.
Also allows a user to enter in
a new contact
Displays details of those
records that are used to
identify an authorized visitor.
This screen acts as an alert
regarding offences against
and the future release dates
of offenders
Personal and Professional
Contacts - OCDCTACT
Screen displays a record of
known associates of the
offender and the type of
association and relationship
Contact Numbers OCDCCONT
Displays contact information
for the contact
Child Protection
Exceptions - OIDCHEXC
Used by Sentence
Administration for the
creation of child protection
orders.
Section 4 Details OIDCHPCN
Print Notice
Creates a Section 5 or 6
Order in Crystal Forms with
the offenders details. This
form is issued to the offender.
This screen is currently not
in use but is intended to be
used to enter details of
Section 4 orders on the
Courts behalf.
Addresses - OCDADDRE
The addresses screen allows
the retrieval and recording of
an offender’s current
address. A history of
addresses is also provided.
SEARCH/ASSIGNAssign MINOSDASSID
Physical Marks OIDPMARK
This screen is used to enter
in details of identifying marks
on the offender such as scars
and tattoos.
Languages - OCDLANGS
Identification - OCDIDENT
Profile Details History
The identification screen
- allows the offenders origin
to be recorded
- allows identification profile
to be recorded
Displays history of changes
to identification profiles
Disability - OIDDISDE
- The disability screen allows
the retrieval and recording of
information regarding an
offender’s disabilities. It also
lists any equipment issued to
aid the offender.
Verification Window OMUVERIF
Alerts - OCDALERT
- The alert screen displays
special instructions regarding
an offender that will alert
officers to any life threatening
or special needs
SEARCH/ASSIGNName SearchOSIEXACT
An entered alert is verified in
this pop up. Alert must be
verified by another user.
INQUIRIES -Booking
Summary - OIIBOOKS
The languages screen
records the offender’s
primary and secondary
languages and specifies
whether and interpreter is
needed.
Employment - OCDEMPLO
The employment screen
records an offender’s
employment history
Substance Abuse OCDSABUS
Used to record the offenders
Alcohol/Drug use and the
treatment received (Training
is not provided in the use of
this screen)
Offender Questionnaire OIDOQUES
The Offender Questionnaire
is a series of questions
relating to self harm, health
and lodgment details.
Finances - OCDFINAN
Current Employment
The Financial screen is used
to record offender income,
expenses, assets and
liabilities
Current Employment
navigation button accesses
the Current Employment
window.
Education - OCDEDUCO
Health - OCDHEALT
The Education screen
records an offender’s
education history.
The Health screen maintains
a general description of the
offender's health problems
for use in assessments and
placement into programs.
Forensic Procedure OIDFORPR
Corrective Services Test
Details
Jurisdictional Transfers OCDJURTR
The Forensic Procedure
screen records details such
as indictable offences and if
forensic testing has been
undertaken.
Records details of forensic
tests conducted by DCS
includes information such as
ATSI status, type of test,
people present etc
The Jurisdictional Transfers
screen records details and
progress of application for
transfer between
jurisdictions.
CASE
MANAGEMENT
Assessment - OCDOASSE
PROGRAMS
LSI-R
The Level of Service
Inventory - Revised
Displays existing
assessments and records
new assessments.
Course/Activity Information
Details the course/activity
selected in the Resource
Directory screen.
EVENTS AND
OFFENCES, ORDERS,
Request - OCDREQUE
Resource Directory OCIREDIR
Transfer Plan
Used to transfer the Case
Plan between Locations.
Presents a summary of
program information entered
on the three program/service
maintenance screens.
Name Search - OIICMNAM
Displays only those offenders
who have not yet been
included in the allocation
process.
Print Plan
Case Plan Summary with the
details of the Case Plan to be
printed.
Available Courses/
Activities
Displays all available
sessions of the program/
service selected in the
Assignments screen.
Detailed Schedule
Displays the schedule of the
selected course/activity as
set up on the Maintain
Program Service, Courses/
Activity screen.
Review Plan
Print Search Results
Records the Senior Officers
review of the Case Plan.
Offender Case
Management Staff OIDCMSTF
EVENTS AND
OFFENCES, ORDERS,
REQUESTS - Order OCDORDER
Records the Correctional
Centre - Case Supervisor
and Case Officers for an
offender.
Case Plan - OCDCPLAN
Approval - OCDOAAPP
Supervisor History
Details the most recent case
plan for an offender.
Lists all Assessments
completed for an offender to
be reviewed by a Senior
Officer.
Records a history of case
supervisors that the offender
has been assigned.
PROGRAMS - Referral
for Program/Service OCDREFER
Case Officer History
Records a history of case
officers etc. that the offender
has been assigned.
Triggers a report submission
displaying the search results.
Attendance - OCDOATTE
Used to record attendance at
a course/activity session.
Referral for Program/
Service - OCDREFER
Records referrals for a
specific program or service.
CASE MANAGEMENT Event Scheduler OCDEVENT
Print
CLASSIFICATION Classification OIDCLASS
Case Notes - OCDCNOTE
Case Notes can be printed
for each entry or for all
entries from the Case Notes
screen.
Records all contacts made in
relation to a specified MIN.
INQUIRY - Booking
Summary - OIIBOOKS
Event Scheduler OCDEVENT
PROGRAMS - Waiting
List for Program/Services
- OCDWLIST
Waiting List for Programs/
Services - OCDWLIST
Displays all offenders who
have been referred to
programs and services but
are not yet assigned to a
specific course/activity.
Assignments - OCDAOTPS
Assigns approved offenders
to specific program/services
courses or activities.
Create/View Offender
Documents - OMUDOCUM
Allows a document type to be
selected and lists all the
documents (if any) of this
type that have been created
for the offender in question.
Inbox - Microsoft Word
Lists events entered such as
CSO work dates, Program
dates and appointments for
an offender.
Offender Documents OCDDOCUM
Lists all reports/letters
created for an offender.
In Box - Microsoft Word
PROGRAMS - Resource
Directory - OCIREDIR
Order/Requests Allocated
Against this Offence
Offender Progress and
Results - OCDOPSPR
Offender Evaluation
Window
Displays the offender’s
current Orders
Provides the offender’s
attendance record for each
assigned program/service
with edit capability.
Provides entries of offender
performance against the
evaluation questionnaire.
INCIDENTS
Offence in Custody Record
- OIDOICRE
DRUG
ANALYSIS
The offenders incident history
while in Custody
Bulk Data Entry OIDUBDES
Allows the user to enter data
pertaining to the authorising
of urinalysis an entry of
offenders by MIN# and Name
who will be tested and
generates a report of such.
Incidence Charges
Lists the charges for each
incident.
Urinalysis - OIDURINA
Urinalysis Summary
Allows the user to enter data
pertaining to the collecting
and demand for urine
samples, and the security
labelling and consignment
notes for transportation.
Provides an summary review
of all current and past
Urinalysis test current status
and results
Offence in Custody Hearing
- OIDOICHE
Laboratory Results
The offenders incident history
while in Custody
Allows the user to enter data
pertaining to results returned
from laboratory & any action
required
Bulk Data Entry Of Esky
And Courier Details OIDUBDEC
OIC Penalty - OMUOICPE
Penalty imposed as a result
of an offence in custody can
be view through this screen.
Possibly allows the user to
track inmates tested by data
entered against consignment
notes and courier details
Urinalysis Cancellation
Facility - OIDUCANC
Offence in Custody Inquiry
- OIIOICUS
Possibly allows the user to
cancel a pre-entered test in
the bulk allocation or random
entries
This screen is a read only
and is intended as a general
inquiry screen.
Lots More..
PAROLE
CLASSIFICATION
Classification - OIDCLASS
Used for entering
classification and placement
recommendations (pending)
by CMT and SORC
Classification Approval OIDCAPPR
Used to approve or reject
pending entries in the
Classification screen.
Parole Board Sittings OPDPSCIT
Member Attendance OPDMATTE
Displays scheduled Parole
Commission Sittings.
Used to record the Parole
Board sitting date and
members attending
Print
Pop-up button which doesn’t
work
Management Program OIDMPROG
Verification Window OUMVERIF
Schedule Parole Hearing OPDSPHEA
Parole Hearing Appearance
- OPDHEAPP
Contains management
program information used for
identifying which inmates are
under PRLC, SORC, ERC
etc.
Used by senior officers to
verify information entered.
Used to schedule a parole
hearing for an offender.
Used to record Parole Board
hearing dates and the
inmates who are attending/
under review
Hearing Charges OPDHECHG
Parole Conditions
Officers
Pop-up window which allows
data entry for individual
parole conditions
Pop-up button which doesn’t
work
Parole Reasons
PB Meeting Documents OPDMETDO
Classification Inquiry OIICLASS
Used to list all pending
inmate classification review
dates for the selected
Correctional Centre.
Used to record the offence
for which offender is being
reviewed.
Legal Details
Pop-up button which doesn’t
work
Imprisonment Status OIDISTAT
Accesses the history of an
offender’s imprisonment
status.
Discharge Summary OIDDISCS
Displays an offenders
incarceration details and
provides links to other
screens.
LEGAL ORDERS - Order /
Sentence Inquiry OIIORDER
INTAKE - Alerts OCUALERT
Parole Decision OPDPDECI
Used to record the decision
of the parole Board to grant,
revoke, refuse or defer in
regard to parole, periodic and
home detention
Pop-up window which allows
data entry for individual
parole conditions
used to record documents
requested by the parole
Board to assist in their
deliberations.
INCIDENTS - Offences in
Custody - OIIOICUS
Hearing Charge OPDHECHG
Management Programs
Care in Placement
etc
Lessons
•
Commence a program, not a project
•
Engage in partnership with the business
•
Offer an integrated solution in a lifecycle context
•
…building where possible on accepted practices
•
Keep moving forward and pre-empt
[email protected]