Transcript Document

Integrated Offender
Management Strategy
2 June 2005
Agenda
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Background
Business drivers
Integration of offender management
across custodial & community corrections
IOMS application
Benefits
Change management strategies
Key lessons
Background
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Strategic project
 “Seamless
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management of offenders”
Major components
 Integrated
Offender Management model
 Offender Risk Need Inventory
 Information system
Status
IOM Model
Completed
ORNI-R
Implemented
IOMS
Deploy July 2005
Business Drivers
Fragmented & inconsistent approach to
managing offenders;
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Duplication of processes;
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Disparate information systems;
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Unreliable assessment of risk factors;
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Ineffective targeting of interventions; and
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Poor data to measure and evaluate outcomes.
Current Model
Custodial
Corrections
Community
Custody
Community
Supervision
•Reception
•Reception
•Reception
•Assessment
•Assessment
•Assessment
•Case
management
•Case
management
•Case
management
•Transition
•Transition
•Transition
IOMS Model
Custodial
Corrections
Community
Custody
Admission
Assessment
Case Management
Transition
Community
Supervision
System Drivers
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Poor transfer of information between
custodial and community corrections;
Duplication of processes;
User dissatisfaction with CIS;
Poor data integrity; and
Limited reporting ability.
Key Success Criteria
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Usability - Intuitive, Easy to Use
Integration – Custodial and Community
Corrections
Data Quality – validation of business rules
Management of Tasks and Activities –
Workflow
IOMS Scope
Offenders:
Personal details
Medical information
Physical description & photo
Case management
Warrants & Orders
Drug tests & results
Sentence calculation
Leaves of Absence
Appointments
Programs
Legal status
Assessments
Warnings
Threat relationships
Transfers
Employment
Cell accommodation
Property
Breaches of discipline
Visits
IOMS Scope
DCS locations: Accommodation & capacity
details
Visit bookings
Scheduled movements
Concerned Persons
Register
Incidents & contraventions
Drug court orders
Medical appointments
Parole boards
Course schedules
Community Service
Projects
Case load management
Intelligence reports
Police investigations
Criminal history requests
Visitors details
Crisis Support Units
Maximum Security Units
Community Custody
User Interface Design
desktop window
file windows
Benefits: New Capabilities
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Record assessed criminogenic needs and
match to interventions
Measure program demand and estimate
resource requirements
Data for research & evaluation
Opportunity for more efficient capacity
utilisation
Exchange data with other agencies
Benefits: Operational Efficiencies
Workflow to facilitate business
process
 Document generation
 Automated tasks
 Management tools
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Benefits: Reduce Duplication
Single offender file
 Shared assessments
 Single case management plan
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 Interventions
 Pre-release
planning
 Assessments
Benefits: Reduce Risk
Self harm information available
 Offender warnings
 Intelligence information
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 Offender
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associations
Enhanced information to support
decision making
Change model
Prepare me for
the change:
v
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Communication
Strategy
Awareness
education
Help me when I need it:
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Online help
Quick guides
Help desk
Tell me what I
need to know:
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Let me do it myself:
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Exercises
Training packages
Concepts
Business
processes
Show me what to
do:
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Demonstrations
Tutorials
Train-the-trainer
Key Lessons
Business driven
 Don’t buy & build
 Commercial approach
 Key risks are not technical
 Framework promotes consistency &
reuse
 Requirements change
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Questions?