Transcript PPCP1 and The Prime Questions

Interactive Patient
Counseling
Pharmacist Patient
Consultation Program Unit 1
“the prime questions”
In the tool box, so far:
OBRA 90 (as a guide)
The pharmacy care process
Courtesy – like Introducing yourself!
Rapport – using patient names, getting to know
your patients
Body language – Get ‘CLOSER’
Listening skills
– Empathy
– Asking open ended questions
– Summarizing and verifying information
Encouraging your patients to ask you questions
A look at what you will be learning
how to do: Heather Ferguson ’03
Don’t worry about your drug knowledge
Watch for the basic skills in the tool box
Be watching for nonverbal clues
This is what the ASP patient counseling
competition will be like, and the APhA
national competition
The Prime Questions
What did your doctor tell you this
medication was for?
How did your doctor tell you to take this
medication?
What did your doctor tell you to expect?
The Prime Questions
Final verification
– Just to make sure I didn’t leave anything out,
tell me again how you will be using this
medication?
Open vs. Closed Ended Questions
Open ended provide more information
– Tell me more about the symptoms you are
having…
Closed provide only limited information
– Did your doctor tell you to take 1 tablet daily?
– Do you know how long you will need to take
this medication?
Refills
Show and tell
– Place the pill in the lid and ask the patient:
– So, what are you using this medication for?
– And how do you take it?
– And are you having any problems?
Patient Counseling Plan
Print this from web.
– Prepare for the counseling
– Introductions
– Prime questions
– Final verification
– Follow up
Video: PPCP1