Transcript The Use of Big Data and Data Mining in Supply Chains

The Use of Big Data and Data
Mining in Supply Chains
David L. Olson
College of Business Administration
University of Nebraska-Lincoln
BIG DATA (Davenport, 2014)
• Data too big to fit on single server
• Too unstructured to fit in row-and-column database
• Too continuously flowing to fit into static data warehouse
• THE MOST IMPORTANT ASPECT IS LACK OF STRUCTURE, NOT SIZE
• The point is to ANALYZE
• Convert data into insights, innovation, business value
• Waller & Fawcett (2013)
• Shed obsession for causality in exchange for simple correlations
• Not knowing why, but only what
Governmental & Non-Profit Examples
Dobbs et al. 2014, McKinsey Report
• European & US food safety regulations
• Need to monitor, gather data
• Need to analyze
• Hospitals
• Biological data
• Operational data
• Insurance data
• Schools
• Government
• Monitor Web site use
• Monitor use of apps
Data Types (Davenport, 2014)
• Text & Voice
• Been around forever
• Internet presence initiates a new era (text mining)
• Social Media data
• Sentiment analysis – identify opinions from posted comments
• Sensor data
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The “Internet of Things”
Digital cow – sensors in 2nd stomach
Humans – sensors for fitness, productivity, health
Industrial – manufacturing, transportation, energy grids
Contemporary Big Data Examples
• Baseball
• Moneyball
• Flu detection
• Google searches
• Wal-Mart disaster relief
• Hurricane Katrina
• Pop-tarts & water
Sathi (2012)
• Internal Corporate data
• Generated by e-mails, logs, blogs, documents
• Business process events
• ERP
• External to firm
• Social media
• Competitor literature
• Customer Web data
• Complaints
Mayer-Schonberger & Cukier (2013)
• Logistics firm
• Masses of data – product shipments
• Turned into a source of revenue
• Accenture
• Big data provides
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Better customer service
More effective order fulfillment
Faster response to supply chain problems
Greater overall efficiency
• Zillow
• Masses of real estate data
Supply Chain Analytics
• Big data supports real-time decision making
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Grocery stores
Wal-Mart
American Airlines – yield management
Trucking – monitor real-time breakdown response
• SUPPLY CHAIN ANALYTICS (Chae 2014)
• Data management resources
• Data acquisition & management (RFID, ERP, database)
• Analysis (data mining)
• IT-based supply chain planning resources
• Performance management resources
• Statistical process control, Six Sigma, etc.
Knowledge Management
Performance management How things are done (tacit knowledge,
resources
BPR)
Elaboration
Process control
Six Sigma
Information systems
Database, reports, decision support
Cloud computing
Data sources
ERP & related systems
External sources
Big data
Descriptive analysis
Data mining
RFID
Government publications
Social media
Analytics
Operations Research
Classification
Prediction
Clustering
Link analysis
Text mining
Mathematical programming
Stochastic modeling
Monte Carlo Simulation
Supply Chains & Big Data
• RFID/GPS
• Tracking now affordable
• Manufacturing links to supply chains
• Discrete manufacturing has for some time
• Process industries (oil refining) behind
Example Supply Chain Big Data Sources
Waller & Fawcett (2013a) – Journal of Business Logistics
Data Type
Volume
Velocity
Variety
Sales
More detail – price,
quantity, items, time of
day, date, customer
From monthly &
weekly to daily &
hourly
Direct sales, Distributor sales,
Internet sales, international
sales, competitor sales
Consumer
More detail – items
browsed & bought,
frequency, dollar value,
timing (RFM+)
From click
through to card
usage
Shopper identification, emotion
detection, “Likes”, “Tweets”,
product reviews
Inventory
Perpetual inventory by
style, color, size
From monthly
updates to hourly
updates
Warehouse, store, Internet store,
vendor inventories
Location/Time
Sensor data to detect
location, better inventory
control
Frequent updates
within store and
in transit
Not only where, but what is
close, who moved it, path, future
path, mobile device evidence
Supply Chain Analytics Objectives
• Cost reduction
• Develop innovative new products & services
• LinkedIn – developed array of offerings
• Google
• Zillow real estate site
• Reduce time needed to analyze
• Department store chain – 73 million items
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Reduced pricing optimization from 27 hours to around 1 hour
SAS high-performance analytics (HPA) – takes data out of Hadoop cluster, places in-memory on parallel computers
• Financial asset management company
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Analyze single bond issue, risk analysis using 25 variables, 100 simulations
With big data system can run 100 variables and 1 million simulations in 10 minutes
Better discovery process
• Support Internal Business Decisions
• United Healthcare – insurance
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Analyze customer attrition
• Wells Fargo, Bank of America, Discover use for multichannel CRM
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Unstructured data – website clicks, transaction records, banker notes, voice recordings from call centers
Responsibility Locus for SCA Projects
Cost Savings
DISCOVERY
IT innovation group
Product/Service
Innovation
R&D/product
development group
Faster Decisions
Business unit or function
analytics group
Business unit or function
analytics group
Better Decisions
PRODUCTION
IT architecture &
operations
Product development
Or Product
management
Executive
Executive
Vertical vs. Horizontal Data Scientists
• VERTICAL
• In-depth technical knowledge of narrow field
• Econometricians
• Software engineers
• HORIZONTAL
• Blend: business analysts, statisticians, computer scientists, domain experts
• Vision with some technical knowledge
• Focus on robust, efficient, simple, replicable, scalable applications
• Horizontal more marketable
• NEED A TEAM
• WANT TO AUTOMATE AS MUCH AS POSSIBLE
Big Data Opportunities to Improve:
Waller & Fawcett (2013b) - Journal of Business Logistics
• Demand forecasting
• Link real-time sensors to machine-learning algorithms
• Bar-coded checkout & Wal-Mart RFID chips already exist
• Enables real-time response
• Warehouse design & location
• System design for optimality
• A classical operations research problem
• Can use network analysis to be more complete
• Supplier evaluation & selection
• Probably the most commonly researched supply chain function
• Can consider more factors, more up-to-date data
• Selection of transportation nodes
• Real-time truck/rail assignment
• Already exists
Company Examples (Davenport, 2014)
LinkedIn
Start-up
Coined “data scientist– unified search
eBay
Start-up
Data hub, virtual data marts
Kyruus
Start-up
Data about physician networks – track patient leakage
Recorded Future
Start-up
Use Internet data to help predict
UPS
Established
Track packages, monitor vehicles & route them
United Healthcare
Established
Take voice calls, put in text, text-mine
Macys.com
Established
Personalization of ads
Bank of America
Established
Better understand customers by channel
Citigroup
Established
Monitor customer credit risk
Sears Holdings
Established
Real-time retail monitoring
Verizon Wireless
Established
Sell data on mobile phone user behavior (movement, buying)
Schneider International Established
Trucking – sensors for location, driver behavior
US
• Great economic changes
• Wages too high
• Outsourcing
• Computer programming (service) to India
• Manufacturing to China
• Technology
• Robotics – no health benefits, no vacations, no complaints
• Computers
• ERP systems replacing multiple legacy systems
• Layoff most human IT people
• Business Analytics
• BIG DATA
Erik Brynjolfsson and Andrew McAfee 2011
Digital Frontier Press
Race Against The Machine:
How the Digital Revolution is Accelerating Innovation, Driving
Productivity, and Irreversibly Transforming Employment and the
Economy
• Computer progress advancing exponentially
• AFFECT ON
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Jobs
Skills
Wages
The Economy
Supply Chain Areas with Big Data Impact
• Globalization
• Japan; Asian Tigers; BRIC
Supply Chain involvement
• Digitization
• Enterprise systems
Supply Chain Enabler
• Paradox: More Integrated Systems ˃˃ Fewer Systems People
• Energy supply
• Peak Oil (Fracking)
• Global warming
Big Data won’t predict major shifts
• Complexity
• Unintended consequences
Medicare false positives
• DEREGULATION/PRIVATIZATION
• Home mortgage crisis
Reliance on statistics gone wrong
Potential Areas of Interest – SCA & Big Data
Friedman (The World is Flat)
• THREE CONVERGENCES
• New players (through global access)
• BRICS
• New playing field (Web economy)
• Global warming
• Green emphasis
• Cultural conflicts
• Ability to develop new ways