Transcript Title Here - EU-OSHA

Professor Cary L. Cooper, CBE
Professor of Organizational
Psychology and Health,
Lancaster University, UK
Costs in billions ($)
ALCOHOL
DRUG
ABUSE
MENTAL
ILLNESS
DECREASED
PRODUCTIVITY
51
26
3
LOST
EMPLOYMENT
4
1
19
National Council of Compensation Insurance reports that
stress at work now represents 11% of all occupational
disease claims, and is increasing - and at a time when the
other claims are declining.
Social Security Administration found that stress or
psychological disorders is the 3rd most disabling condition
in terms of disability allowances.
Psychotherapeutic agents among most common
prescription drugs, with ¼ of all out patients prescriptions.
Epidemilogic Catchment Student (NIMH) of 17,000 residents
in 5 regions of the country found that between 17 and 23%
of residents were suffering from at least one major
psychological disorder.
Employee Satisfaction
Country Profile: 1995
% Favourable Response 1995
Switzerland
69
Denmark
66
Norway
65
Austria
65
Netherlands
64
Republic of Ireland
61
Germany
61
Portugal
61
Greece
60
Sweden
59
Finland
58
Belgium
57
France
57
Spain
57
Italy
54
United Kingdom
53
Hungary
49
0
10
20
30
40
50
60
70
80
Employee Satisfaction - 1985 vs 1990 vs 2000
% Favourable Response 1995 vs 1985
UK
France
2000
Belgium
1990
1985
Italy
Germany
Netherlands
Switzerland
0
10
20
30
40
50
60
70
80
Causes of Long-Term Absence –NonManual Workers CIPD 2004
Percentage of respondents citing this reason
as leading cause
All
Stress
Mental health
Acute medical conditions
Operations and recovery
Recurring medical conditions
Back pain
Musculo-skeletal injuries
Minor Illness
Injuries/accidents not related
to work
Home/family responsibilities
Manufacturing
and
Production
Private Public
NonServices Services Profit
42
23
19
11
8
5
5
3
30
14
25
14
11
3
4
4
45
28
19
9
6
6
4
3
56
28
10
10
5
6
7
2
47
33
17
14
3
6
-
3
1
5
1
3
1
2
-
3
-
What health problems affect your
employees?
Stress
Back problem
Depression
Long term/chronic illness
Heart problems
RSI
Alcohol and drug problems
None of these
Source: Norwich Union Healthcare Survey, June 2006
%
76
63
57
46
29
24
20
8
Symptoms of
Stress
Sources of Stress
Individual
Intrinsic to the Job
Role in the
Organisation
Relationships in
at work
Disease
Individual
•Depressed Mood
•Excessive drinking
•Irritability
•Chest pains
•High Blood
Pressure
Coronary
Heart
Disease
Mental
Illness
Career Development
Organisational
structure
and Climate
Home/Work Interface
Organisational
•High absenteeism
•High labour
turnover
•Poor quality
control
Prolonged
Strikes
Frequent and
severe accidents
Apathy
Nature and Form of Organizational Change:
2000 - 2006
Type of Change
Percentage
Reporting
Private Limited
Company
PLC
Public Sector
2000
2006
2000
2006
2000
2006
Cost reduction
programme
44
54
47
69
52
79
Use of short-term
contract staff
32
44
54
64
40
67
Culture change
programme
37
40
58
59
57
72
Redundancies
37
34
58
49
37
34
Outsourcing
20
22
39
38
28
26
Impact of Change on Factors: 2000 - 2006
Outcome of Change (Percentages)
2000
2006
2006
Increase
Motivation has decreased
53
51
18
Loyalty has decreased
49
47
9
Morale has decreased
64
61
15
Perceptions of job security have decreased
60
66
11
Employee well-being has decreased
n/a
48
12
Key Areas of Managers’ Lives Affected by Long Hours
Effect of working over contract
hours on -
% Agreeing or strongly agreeing
Your social life
64
Your relationship with your
spouse/partner
59
Your health
56
Your relationship with your children
54
Your productivity
46
Your morale
37
Your relationship with your colleagues
36
Comprehensive Programme
Interventions
Interventions Concentrating on
Individuals,
and Organisations
Teams
Primary
– Dealing
Risk Analysis
with the stressors
 Selection policies & induction
 Workflow planning
(task allocation, matching resource to work flow demand, etc)
A Participative
Approach
 Work Life
Balance initiatives
Stress Prevention Strategy
 Management Development Programmes
 Secondary – Helping people to cope
 Resilience training
 Annual reviews & appraisals and personal development plans
 Healthy Lifestyle & Well-being programmes
 Tertiary – Picking people back up
 Employee Assistance Programmes
Somerset County Council - ASSET
Audit
Mental Health Outcomes
StratSS
-4%
SS
-3%
LDS
1%
16%
PrimCare
0%
4%
-20%
-15%
-10%
-5%
0%
Better health
MenHeal
5%
Ch&Fam
10%
Poorer health
NORM VALUE
15%
20%
ASSET Sources of Pressure
Senior Social Workers in Adult Mental Health and
Children and Families
Pay & Benefits
Your Job
Resources & Communication
Control
Job Security
Overload
Work Life Balance
Work Relationships
-40%
-20%
0%
20%
Lower Pressure Higher Pressure
NORM VALUE
40%
60%
Look at
this!
Somerset CC: Corporate Action Plan
(resulting from ASSET Audit)
Problem Identified
Response Action
Senior social workers
at highest risk from
unmanageable
workloads
Appointment of 22 social workers at
senior level to support and mentor other
social workers
In-house fieldwork agency to manage locum
social workers
Employment of peripatetic SW
Stress Management Courses
Free independent counseling service for all
through EAP programme
Days absence per person
per year
Somerset County Council
10
9.5
9
8.5
8
7.5
7
6.5
6
5.5
5
• Paybill = £10m
• Every day
saved on
absence is
Absence worth £800k
April '02
April '03
April '04
• Over 2 years
2.38 days
saved
• Worth £1.9m
Costs:
approximately
£0.5m