Transcript Service Development Strategy

We Want To Be The Best
Salford Royal has an ambitious plan:
- to be the safest hospital in the NHS
We Want To Be The Best
• Top performing Trust in the North West
• Hospital redevelopment scheme in progress
• Highest safety accreditation in the NHS
• Top 20% in staff and patient surveys
• Foundation Trust in 2006
The Board is now pursuing its own priorities
- within the family of the NHS
What do our patients want?
Safe
Clean
Personal
“First – Do No Harm”
• Harm Happens
• Catastrophic events are rare
• Large numbers of patients experience some harm
• Failures of hospital systems and processes
- Infections
- Adverse drug reactions
- Pressure Sores
- Falls
Do we do “quality” ?
• How much harm?
• Adverse Incidents
• HSMR
• IHI Global Trigger Tool
• Evidence based care
HSMR value
Inpatient Mortality (HSMR)
2004
2005
2006
2007
Saving Lives and Preventing Harm
2004
@ HSMR 101
1215 died
1203
2007
@ HSMR 85
1151 died
1358
3 Years
@ HSMR 75
Best in NHS
= c.1000
lives saved
Saving Lives and Preventing Harm
2007
Global Trigger Tool
= all harmful events
of 38/1000 bed days
850 harms per month
3 years
Reduce
Harm by 50%
Prevent 10,000
harmful events
Programme of Projects
Characteristics of High Performing
Organisation
Will
Ideas
Execution
safe.clean.personal
CDiff Project
Learning Collaborative
8 + 20 wards
70 % reduction
in infections
Engagement
• Unprecedented level of staff involvement
• Real engagement with our membership,
through our Governors.
It also makes financial sense
Salford Royal – Will Make a Real Difference
We will
save lives
1000
lives saved
We will protect
our patients
from harm
10,000
harmful events
avoided
Launching our Quality Improvement Strategy
Right Honourable
Alan Johnson
Secretary of State for Health
Communicating the QI Strategy
• Effective communications central to the
strategy implementation
• Key audiences – Staff, patients and the
public, FT public members
• Challenge in communicating ‘harm’ but
importance of open dialogue
Communication tools
These will include:
Staff – importance of local ownership, emphasis
on face to face communications, dedicated
news sheets, e-communications
Patients and the public – positive media articles,
information sent to patients, information areas
within the hospital, GP surgeries
FT public members – membership events and
briefings, My Hospital, Internet section