Transcript TEAM BUILDING AND CONFLICT RESOLUTION

Team Building for Davidson County
Drug Court
AS LONG AS THE TIES THAT BIND
US TOGETHER ARE STRONGER
THAN THOSE THAT WOULD TEAR US
APART ALL WILL BE WELL !
Course Objectives
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Jul-15
Discuss the meaning of therapeutic
jurisprudence
Review the five dysfunctions of a team
Describe the stages of team evolution
Characteristics of team effectiveness
Developing Personal Compacts
Characteristics of a successful team
What isTherapeutic
Jurisprudence?
Therapeutic jurisprudence, as
the study of the role of the
law as a therapeutic agent,
concerns itself with the
human, emotional,
psychological side of the law
and the legal process.
It’s Offspring…
 Drug
treatment courts
 DWI/DUI courts
 Veterans courts
 Mental health courts
 Domestic violence courts
and so on…
It’s Intent…
 …to
ensure the law’s
application in more
therapeutic ways while
respecting the mandates of
justice, due process and legal
accountability.
Further…
…to
regard the law as a
social force that can
produce behaviors and
consequences.
Its Key Characteristics
Rehabilitation
using sound
clinical intervention
Behavior
modification using
proven contingency
management techniques
It’s Key Characteristics
 The
blending of rehabilitation
services into the legal response and
the legal response into rehabilitation
services
 The
recognition that the entire team,
not merely treatment, is in the
business of supporting therapeutic
change
It’s Key Characteristics
 The
recognition that the rehabilitation
of addicted offenders must be a
holistic, comprehensive process
 The
understanding that “it takes a
village…” and that only an integrated
approach will ensure successful
rehabilitation
It’s Key Characteristics
 Team
consensus that supports
“what is in the best interest of
the client and the community”
A
team that understands the
value of coercion and motivation
to change in addicted
populations
It’s Key Characteristics
 Team
communication that is
open and honest
A
“staffing” mechanism that
prepares the judge to have
meaningful and therapeutic
interactions in the courtroom
CRIMINAL JUSTICE AND
TREATMENT TERMS
Criminal Justice system terms
Neutral terms
Treatment system
terms
Offender, Defendant
Court, Jail
Probation/Parole
Sentence
Arrest, Criminality
Completion of sentence
Pre-sentence Investigation
Recidivism
Individual
Client, Patient
Facility
Treatment program
Service
Therapeutic Community
Period of time
Treatment phase
Presenting Problem
Addiction
Accomplishment
Recovery, Abstinence
Report
Treatment notes
Failure
Relapse
Definition
Team: A collection of individuals who
come together to fulfill a purpose, to
collaboratively achieve a greater result
than any single individual could, while
respecting and appreciating teammember differences and learning
collectively from the experience
Definition
Team Building: A customized process of
working with teams and team members
to assist them in improving both their
relationships and their operations so
that their results are optimized in ways
that are successful, efficient, and
satisfying
STAGES AND CYCLES OF A TEAM
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FORMING- Characterized by uncertainty
about roles and expectations
STORMING- conflicts emerge among team
members due to personality and conflicting
team goals
NORMING- group begins establish work rules
and styles
PERFORMING- high productivity and trust
TRANSFORMING- becoming the change you
want to see
The Five Dysfunctions of
Teams
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3.
4.
5.
The absence of trust
Fear of conflict
Lack of commitment
Avoidance of accountability
Inattention to results
Trust
The trust we place in someone
comes primarily from the following
sources:
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Competence- Competence based trust reflects
confidence in others to do their jobs
Character- Character based trust pertains to our
confidence in team members’ integrity
Critique- Critique based trust reflects our
confidence that others will not pass judgement too
quickly
What is a Personal
Compact?
A personal compact is the reciprocal obligation and
mutual commitment, both stated and implied between
team members and with clients.
Personal compacts have three dimensions: formal,
psychological and social. Team members and clients
determine their responsibilities, level of commitment and
their support of the drug court values along these
dimensions.
Jul-15
Factors that lead to Mistrust
Unpredictable Behavior
 Broken Commitments
 Unclear Communications
 Lack of Openness
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Characteristics of an
Effective Drug Court Team
Common Goals and Objectives
 Effective Communication
 Essential Members
 Strong Leadership and Management
 Conflict Resolution
 Individual and Collective Competence
 Cultural Proficiency
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Jul-15
Formula for Team success
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5.
They trust one another
They engage in unfiltered conflict
They commit to decisions and plans of
action
They hold one another accountable for
delivering against those plans
They focus on the achievement of
collective results
Transformation is…
Transformation Equation
T = (V + B + A)  (CQI)2
 Transformation  (Vision  Belief 
Action
(* the successful implementation of the Staying Home
 (Continuous Quality
Improvement)2
grant)
(**remaining vigilant)
TEAM BUILDING CONCEPT 1
COLLABORATIVE
WORKING TOGETHER PRECEEDS WINNING
TOGETHER
All your strength is in union,
all your danger is in discord.
-Henry Wadsworth Longfellow
TEAM BUILDING CONCEPT 2
COMMITMENT
THERE ARE NO HALF HEARTED CHAMPIONS
Ordinary people with commitment can make
an extraordinary impact on their world
- John C. Maxwell
TEAM BUILDING CONCEPT 3
EXCELLENCE
STRIVE FOR SIX SIGMA
Six sigma is a total management commitment and
philosophy of excellence. It is about making every
area of an organization better able to meet the
changing needs of customers, markets and
technologies. Six Sigma is about putting into
practice the notion of working smarter not harder.
SIX SIGMA FOR THE STAYING
DC4 TEAM MEMBERS
Defining Six Sigma
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STATISTICAL MEASURES (SUCCESSFUL
OUTCOMES)
GOALS THAT REACHES FOR NEAR PERFECTION
IN PERFORMANCE IMPROVEMENT (KEEP THE
MAIN THING, THE MAIN THING)
A SYSTEM OF MANAGEMENT TO ACHIEVE
LASTING POSITIVE RESULTS
SIX STEPS TO SIX SIGMA
1.
2.
GENUINE FOCUS ON THE CLIENT
DATA AND FACT DRIVEN MANAGEMENT
(ASSESSMENT, CASE NOTES etc)
3.
4.
PROCESSES THAT GET TO THE HEART OF THE
MATTER (TREATMENT METHODOLOGY)
PROACTIVE OFFENDER MANAGEMENT (ACT IN
ADVANCE OF EVENTS RATHER THAN REACT)
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6.
BOUNDARILESS COLLABORATION (SHARE
ACCURATE AND TIMELY INFORMATION WITH THE TEAM)
STRIVE FOR THE BEST POSSIBLE OUTCOME
TEAM BUILDING CONCEPT 4
ADAPTABILITY
IF YOU WON’T CHANGE FOR THE TEAM,
THE TEAM MAY CHANGE YOU
Blessed are the flexible,
for they shall not be bent out of shape
-Michael McGriff
RECOGNIZING OUR COMMON
CRIMINAL JUSTICE MISSION
PUBLIC SAFETY
 REHABILITATION
 SUPERVISION
 ACCOUNTABILITY
 CONTROL
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RECOGNIZING OUR COMMON
THERAPEUTIC MISSION
PUBLIC HEALTH
 IMPROVED PERSONAL AND
INTERPERSONAL FUNCTIONING
 HABILITATION
 ABSTINENCE FROM CRIMINALLY
ADDICTIVE BEHAVIORS
 SELF HELP
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TEAM CONCEPT 5
RELATIONAL
Relationships help us define who we are and what we can
become. Most of us can trace our successes to pivotal
relationships.
You can’t make the other fellow feel important in your
presence if you secretly feel that he is a nobody
-Les Giblin
TEAM CONCEPT 6
SOLUTION ORIENTED
MAKE A RESOLUTION TO FIND A
SOLUTION
Don’t find fault; find a remedy
- Henry Ford
SUMMARY
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BE CREDIBLE IN ACTION
CREATE FOCUS THROUGH
VISION AND PURPOSE
MANAGE
INTERDEPENDENCIES: WORK
BEYOND THE BOUNDARIES
CREATE A HIGH
PERFORMANCE ENVIRONMENT
DO CONTINUAL DIAGNOSIS