Transcript Your Right to an Interpretar

Your Right to an Interpreter
Su derecho legal a un intérprete
THE EXPERIMENT
January 2007 – January 2008
Civil Rights Act of 1964
Section 601 -- This section states the
general principle that no person in
the United States shall be excluded
from participation in or otherwise
discriminated against on the ground
of race, color, or national origin
under any program or activity
receiving Federal financial
assistance.
Agencies
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Many organizations like these
receive federal or state funding and
must provide free language services
to those who have Limited English
Proficiency (LEP)
Schools
 Courts
 Hospitals
 Police Department, Fire Department
 Social Services
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ORGANIZATIONS
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Salvation Army
VA employment
commission
Charlottesville Free clinic
FAMIS
Health Dept.
Legal Aid
Piedmont Housing
Alliance
Albemarle Co. Office of
Housing
Fire Department
UVA
MACAA Headstart
Charlottesville City
Schools
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ASG
WIC
Rural Health Outreach
Region 10
SARA
SHE
Emergency Food Bank
ADSS
CDSS
United Way
Children, Youth and
Family Services
Drug Info Line
Jefferson Area CHIP
Adult Education Classes
Access to Services in Spanish
BAD
32%
BEST
39%
OKAY
29%
Change in Services, 1/2007 - 1/2008
GOT
WORSE, 3,
11%
IMPROVED
, 13, 46%
STAYED
SAME , 12,
43%
Change by Organization, 2007-2008
3.5
3
2.5
2
1.5
1
0.5
27
25
23
21
19
17
15
13
11
9
7
5
3
1
0
Spanish Services Available by Phone to
non-English Speakers
15
10
10
13
5
5
0
AVAILABLE
NOT
AVAILABLE
WITHOUT
SPANISH
SERVICES
WITH SPANISH
SERVICES
Template for response to a
Spanish-only caller

--First, verify that the caller is indeed speaking Spanish:
Ask: Usted habla Español? (oo-sted ah-blah es-pan-nyol?)
If the caller says, “Si” (see), then you can assume they’re a
Spanish speaker.
--Then, say:
“Hola. No hablo español. Pero puedo conectarle a un
interprete. Un momento.”
(Oh-lah. No ah-blah es-pan-nyol. Pair-oh pway-do kohn-eck-tarlay ah oon in-tear-pret-tay. Oon mow-men-tow.)
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--Proceed to quickly connect them to the Spanish speaker in
your office.
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--If you need to give a Spanish speaker’s phone number, you
could give a phonetic guide for that number,
EG: 434-555-1234 (kwah-trow, trais, kwah-trow, sink-o, sink-o, sinko, oon-oh, dose, trais, kwah-trow)