Transcript Knowledge-Based Organisations

Enhancing
Knowledge-Based
Organisations
Ross Dawson
CEO, Advanced Human Technologies
Author, Living Networks and
Developing Knowledge-Based Client Relationships
ActKM - Canberra, 14 October 2004
Where business is going...
The weightless economy
10
2.5
9
8
2
7
6
1.5
GDP
US$tn 5
Weight
4
billion
1 tons
3
2
0.5
1
0
Source: US DoC;
Cap Gemini Ernst & Young
0
1980
1990
2000
We’ve come a long way
We are immersed in connectivity
2500
2000
Internet
bandwidth (Gbps)
1500
1000
500
0
1996 1997 1998 1999 2000 2001 2002 2003
Source: TeleGeography; NASDAQ
Knowledge depreciates!
The emergence of the global brain
Shifting professional workflow
Business becomes transparent
Information and knowledge
Carefully choose the frame
you look through
The network organisation
Courtesy Patti Anklam, patti.byeday.net/sna
View of a network
I frequently or very
frequently receive
information from this person
that I need to do my job.
Functio
n
= Product
Line A
= Operations
= Small Accounts
= Product Line B
= Product Line C
= HR/Finance
= Large Accounts
= President
Roles in networks
Boundary spanner
Information broker
Central Connector
Peripheral Specialist
Working together
Collaboration in action
US Joint Strike Fighter
• US$200 billion project
• 80 companies
• 40,000 professionals
• All tightly networked
with 90 software tools
The flow of knowledge work
Workflow learning
Advanced Distributed Learning
The reconfigurable organisation
Types of services
• Black-box: customer receives an outcome, but is left
none the wiser
• Knowledge-based: customer is left more
knowledgeable, able to make better decisions, with
greater capabilities
Knowledge to the masses
Enhancing
knowledge-based organisations
1. Start from strategy
2. Enhance the networks in and around
your organisation
3. Implement flexible, collaborative
workflow
4. Rethink strategy in a blurred world
5. Implement from the top down
Are you an energiser?
How to energise your network
• Have and communicate a
compelling vision
• Seek and acknowledge quality
contributions
• Make and fulfil commitments
• Be a connector!
Help create the future!