Transcript CW CSME (Canto)

LNO250304LNC&W052GRGM-C1
Preparing for the CSME
vis-à-vis new and Emergent
Technologies, Competition,
Regulations
Colin C James
Chief Executive, Cable & Wireless Dominica
21 June 2005
St. Kitts & Nevis
Caricom Single Market and Economy
What does the Final Product Provides?
• A mechanism within CARICOM countries to respond and to take
advantage of globalization
•A fully developed and implemented legal framework
•The full enjoyment of national treatment by citizens and nationals of
all Member States in respect of
•Production and trade in goods
•The provision of services
•The free movement/transfer of skill and capital
•Growth and expansion of intra - regional trade
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•A stronger collective governance framework
CSME – C&W a role Model
C&W has been here for over 100 years
•A pan Caribbean operator in 13 territories
•The development of Caribbean nationals & the transfer of talent
•Caribbean Nationals make up 99% of Senior Management.
•Ubiguitous Service offering; common look & feel to products
•Centralised Service Platform for economies of scale
•Strong Presence of Community Stewardship & Sponsorship
•Improved standards of employment = improved standards of living
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•First Caribbean Female CE in Region: Patricia Walters in SKN
C&W & the CSME
Technology
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Customers
Applications
Leading
edge vs.Buy
Bleeding
edge not Technology
•Building Infrastructure is capital
intensive
• Relies heavily on external financing,
necessary for upgrade and
maintenance
• Population 69,000
• Size – In Square Miles-289
• GDP per capita in USD$1,987
• Age profile
– 0 – 19:
– 20 – 34:
– 35 – 54:
– 55 – 65+:
26,781
14,799
15,555
11,500
• Unemployment – Percentage-15.7%
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• Must balance POTS and PANS
Platforms that empower people & business
•Seamless & Virtual
business operation
across the region (E.g.
ECCB Video
Conference Facility)
•Multimedia
•Borderless virtual
communities
•On-line payments;
self provisioning
•Development of local
content & Active
Internet community
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•Remote access and
management, across
islands
C&W & the CSME
Competition
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Competition
How is Cable & Wireless Preparing?
•Focus on our strengths:
•Leverage of Scale and Full Service Provider status
•The convergence of technologies
•Stay on message with Strong Brand, and product sub-brands
•Efficiency in Product definition & rollout
•Single development & multiple execution
•Strategic partnerships; Opportunities for consolidation
•Increasing our footprint by taking advantage of opportunities
•Customer Service; Good internal = Good external
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•Mobile & Broadband is the way of the future
•Personal Internet Communicator
•Affordable entry to Internet
•Robust, easy to use for newbies
•Max2, Coming soon!
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•***Literacy Program***
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C&W and CSME
Regulatory
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Promoting a Fair Regulatory Regime
Multiple Regulatory Regimes
•Principle of cost oriented rates for wholesale, price caps etc.
•DOM SKN,GDA,SLU,SVD: Eastern Caribbean Regulatory Authority ECTEL
•JAM: Office of Utilities Regulations OUR
•CAY: Information Communications &Technology Authority ICT
•BGI: Fair Trading Commission FTC
•AXA: Public Utilities Commission PUC
•Analogous regulations in each jurisdiction ensures a high level of fairness
and uniformity
•Uniform treatment balanced by individual sovereignty
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•Local NTRC
Regulation (ECTEL)
ECTEL's approach was clearly motivated by CSME type concerns.
•Common IDD rates to some destinations:
EC $0.50 per min
•Between ECTEL States and another
CWWI operating company
EC $0.66 per min
•Between ECTEL State and another
country within the Caribbean
EC $0.99 per min
•Price cap plan in each country:
•Residential line rentals across ECTEL differ by no more than 25%
•Business line rentals differ by no more than 18%
•Fixed to fixed calling rates differ by no more than 35%
•Fixed to mobile calling rates differ by no more than 35%
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•Between ECTEL States
Regulation: Summary
How is Cable & Wireless preparing?
•
Support for the Regulatory process: Fully resourced legal & regulatory team
•
Better resourced regulators are more process conscious
•
Uniformity does reduces the cost of Regulations
Harmonization of policies and products to improve the customer experience
•
Ensure balance of Regulations with scale and individual sovereignty
•
•
Flexibility must be maintained to deal with local circumstances
Leverage on our Scale & experience to remain competitive.
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•
C&W & the CSME
The benefits as we see it
•
An excellent Telecommunications Network is needed for reliable
exchange of information
•
Optimal allocation of our Resources
•
Increased Revenue services through production integration
•
Access to entire CARICOM Market in first instance and to market
opportunities abroad
•
Enhanced competitiveness
•
Increased opportunities for Cable & Wireless’ employees in the new
CSME environment
•
Net positive impact on the profitability of our Companies
– Removal of barriers = growth
Caricom Single Market and Economy
“We must all hang together or
assuredly we shall all hang
separately.”
Benjamin Franklin
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C&W & the CSME
DVD presentation
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“A local reality”