Transcript at your service - MayFlower Software Home

@ Your Service
Mayflower Software, Inc.
About Mayflower
Mission Statement
Mayflower reshapes the competitive landscape for
small-medium business by developing web-based
solutions that deploy rapidly, are easy to use and
generate near immediate return on customer’s
technology investment.
About Mayflower
• Established 1983 focusing on general IS
consulting for small - medium business.
• Developers of “specialized tools” and Database
engines for information management.
• Extended technology to the “net” for rapid
deployment and cost efficiencies.
Core competencies
• 16 years of Data Management development for
small and medium business.
• Intimate understanding of small business IS
requirements and general infrastructure.
• Currently develops:
- turnkey solutions for instant web. deployment.
- Manage information flow to and from multiple
sources.
- “Remote” customization of web-based processes.
- Develop targeted solutions to enhance web-based
computing for customer care.
- Notes and Domino focused
Web-based service is an integral part of e-business strategy
Differentiation by price will fade and the real
reason for customers to stay with you will be the
experience derived from excellent customer
service.
Supportive Research: Web based Customer Service
• International Customer Service Association
- 130% increase in customer service ops. budget 1995
- Service as differentiator to cost cutting with minimal
investment.
• Forrester Research
- Web-based customer service will slash 43% in overall
costs between June 98 - Y2000
• Internet commerce services
- $9 per call via phone, Web: $1.60
• Costs $9 to find new customers, and $1 to keep them!
* Source: Dataquest
Mayflower @Your Service Web-based Customer Care
1. Information Services Center
CORE
4. Discussion
Center
• Lotus Notes
• Domino
• Sentinel:Data Mining
from disparate sources
to NOTES.
• InfoScout: Push data
to desktop based on
user profile
3. On-line transactions
2. Customer
Care
Center
Mayflower @Your Service Web-based Customer Care
Information Services Center
Company News
Industry News
Questions?
Product Specs
CORE
Discussion
Center
• Lotus Notes
• Domino
• Sentinel:Data Mining
from disparate sources
to NOTES.
• InfoScout: Push data
to desktop based on
user profile
On-line transactions
Customer
Care
Center
Mayflower @Your Service Web-based Customer Care
Information Services Center
Company News
Industry News
Questions?
Product Specs
Leads
CORE
Discussion
Center
• Lotus Notes
• Domino
• Sentinel:Data Mining
from disparate sources
to NOTES.
• InfoScout: Push data
to desktop based on
user profile
On-line transactions
Order Status
Backorders
RMA’s
Customer
Care
Center
Mayflower @Your Service Web-based Customer Care
Information Services Center
Company News
Industry News
Questions?
Product Specs
Leads
CORE
Discussion
Center
• Lotus Notes
• Domino
• Sentinel:Data Mining
from disparate sources
to NOTES.
• InfoScout: Push data
to desktop based on
user profile
Order Inquiry
Upload Order
Download
Payment
On-line transactions
Order Status
Backorders
RMA’s
Customer
Care
Center
Mayflower @Your Service Web-based Customer Care
Information Services Center
Company News
Industry News
Questions?
Product Specs
Comments
Complaints
Discussion
Center
Discussion
Hotline
Leads
CORE
• Lotus Notes
• Domino
• Sentinel:Data Mining
from disparate sources
to NOTES.
• InfoScout: Push data
to desktop based on
user profile
Order Inquiry
Upload Order
Download
Payment
On-line transactions
Order Status
Backorders
RMA’s
Customer
Care
Center
@ Your Service Values
• “Closed-Loop” for guaranteed response and escalation
• 100% follow through
• Automatic problem escalation
• 7 x 24 customer service
• Private URLs for customized updates
• Scaleable solution to get started and grow rapidly; budget friendly
• REMOTE configuration and support.
• Secure and confidential customer specific information
- Order Status
- Complaint tracking
- Sales results tracking
- Request quotations
- Lead tracking
- Place orders, RMAs
- Help menus
- Industry news