Transcript Social Dialogue Sector

Trends in the Tourism
Labour Market
Tourism Industry: Emplyoment
and Labour market challenges
Prague 10-11 June, 2009
by Dr. Wolfgang Weinz, ILO
1
ILO a tripartite
UN agency
Governments
Employers
Workers
ILO
The ILO is the only 'tripartite' United Nations agency that jointly shape policies
and programmes.
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Tourism global dimension on
development and employment
o
o
Travel and Tourism account for 10.3 % of
global GDP and the tendency is growing.
One job in the core tourism industry
creates roughly one and a half additional
(indirect) jobs in the tourism related
economy.
3
Tourism a major driver of
development and employment
• The travel and tourism economy creates
(directly and indirectly) more than 230 million
jobs, which represent some 8% of the global
workforce.
• Women make up between 60 and 70% of the
labour force and half of the workers are age
25 or under.
• Tourism is one of the major export sectors of
poor countries And the leading source of
foreign exchange in 46 of 49 least developed
countries.
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Labour and Tourism
Tourism is one of
the largest and most
dynamic industries in
the global economy.
Tourism is a labourintensive interface
between workers and
customers and a
quality driven service
profession.
Tourism provides
employment to
workers with little or
no formal training.
Tourism has a huge
potential on job
creation for young
and female workers
and can contribute
inter-sectorally to
poverty reduction.
5
BUT
Attractiveness of tourism
employment is low, even in
countries with high youth
unemployment rates due to:
Bad image of the jobs
Poor working conditions
Lack of social dialogue
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Labour Reality in Tourism
poor
career
prospects
Working
conditions in
tourism are
largely
characterized
by:
Irregular
working
hours
a-typical forms
of employment
such as on-call
or undesired
part time
employment
little job
stability
comparati
vely
low pay
temporary
casual and
seasonal
employment
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Labour Reality&
Consequences
Difficult
working
conditions
contribute to
high staff
turnover
High staff
turnover is cost
affective and
has impact on
Productivity,
competitiveness
and service
quality
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What makes Service
productive?
20%
80%
• Skills
• Professional, technical
qualification
• Motivation,
• Loyalty, passion
• Commitment, soft skills
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Labour needs in tourism
Develop and
improve a
sustainable labour
market environment
through:
Training and
development of
workers skills with
job career
perspective
Ratify/Implement
ILO Convention 172
on Working
Conditions in Hotels
and Restaurants
(Recommendation
179, 1991)
Social dialogue at all
levels as an
important tool to
meet the challenges
and the prospects of
tourism industry
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Decent Work
A four pillar approach
Decent and productive work
1
Standards
1.
and
Freedom
Rights at
work
2.
Employment
promotion
and
Enterprise
development
3.
Social
protection
4.4.
Social
Human
Dialogue
dignity
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ILO tools
(recently)




Guide for Social Dialogue in the tourism
industry
Reducing poverty through tourism
Study review of socially responsible HR and
labour relations practice in international
hotel chains
Training program on OSH in tourism
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Social Dialogue
Investment in Sustainable Tourism
All these initiatives and instruments may be seen
as tools to improve the social dialogue policy
and practice in a sector where institutionalised
management-labour relations are still not a
common feature.
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Meet the Needs
“From cooperate philanthropy and social
investment to proper corporate
governance and transparency, these have
become de rigueur for companies that
desire to carry their brands into the future.
There is no turning back on these issues.”
World Economic Forum: The Travel and Tourism Competitiveness
Report, 2008
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For more information:
www.ilo.org/public/english/dialogue/sector/sectors/tourism.htm
or
www.ilo.org/sector
[email protected]
Thank you !!
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