Transcript Chapter 5
Management
Second Canadian Edition
Chuck Williams
Alex Z. Kondra
Conor Vibert
Slides Prepared by:
Kerry Rempel, Okanagan College
©2008 by Nelson, a division of Thomson Canada Limited
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Chapter 5
Managing Information
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What Would You Do?
London has the worst
traffic in Europe
How can London use
information technology to
solve its traffic problem?
How can London handle
the amount of data
collected from so much
traffic?
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Moore’s Law
Prediction that every 18
months, the cost of computing
will drop by 50 percent as
computer-processing power
doubles.
Adapted from Exhibit 5.1
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Learning Objectives:
Why Information Matters
After reading this section, you
should be able to:
1. explain the strategic importance of
information
2. describe the characteristics of useful
information
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Strategic Importance of
Information
First-mover advantage
Sustaining a competitive advantage
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Using Information for First
Mover Advantage
Information Technology can:
Substantially lower costs
Differentiate a product or service from
competitors.
Adapted from Exhibit 5.2
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Using Information to Sustain
a Competitive Advantage
Does the information create value?
Is the information different across
firms?
Can another firm create or buy the
technology?
Adapted from Exhibit 5.2
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Characteristics of
Useful Information
Accurate
Complete
Relevant
Timely
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The Costs of
Useful Information
Acquisition
Processing
Storage
Retrieval
Communication
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Learning Objectives:
Getting and Sharing Information
After reading the next two sections,
you should be able to:
3. explain the basics of capturing,
processing, and protecting information
4. describe how companies can share and
access information and knowledge
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Capturing Information
Manual
completing forms
Electronic
bar code
electronic scanner
optical character recognition
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Advantages and Disadvantages
of Different Kinds of Data
Storage Devices
Paper
Microfilm
CDs
DVDs
Data storage tapes
Hard drives
RAID
Adapted from Exhibit 5.3
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Processing Information
Processing information
transforming raw data into meaningful
information that can be used in decision
making
Data mining
process of discovering unknown patterns
and relationships in large amounts of data
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Data Mining
Data warehouse
Two types
supervised
unsupervised
association or affinity patterns
sequence patterns
predictive patterns
data clusters
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Protecting Information
Protecting information
Process of insuring that data are reliably
and consistently retrievable for authorized
users only
firewalls
virus
data encryption
virtual private networks
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Security Threats to Data
and Data Networks
Denial of service
Web server attacks
Corporate network
attacks
Unauthorized access
to PCs
Viruses, worms,
Trojan horses
Adapted from Exhibit 5.4
©2008 by Nelson, a division of Thomson Canada Limited
Malicious scripts and
applets
E-mail snooping
Keystroke
monitoring
Referrers
Spam
Cookies
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Accessing and
Sharing Information
Communication
Internal access and sharing
External access and sharing
Sharing knowledge and expertise
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Communication
E-mail
Voice messaging
Conferencing systems
Document conferencing
Application sharing
Desktop videoconferencing
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Internal Access
and Sharing
Executive Information System (EIS)
Intranets
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Executive
Information System
Uses internal and external sources of
data
Used to monitor and analyze
organizational performance
Must be easy to use and must provide
information that managers want and
need
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Characteristics of Best-selling
Executive Information Systems
Ease of use
few commands, important views saved, 3-D
charts, geographic dimensions
Analysis of information
sales tracking, easy-to-understand displays, time
periods
Identification of problems and exceptions
compare to standards, trigger exceptions, drill
down, detect and alert newspaper, detect and
alert robots
Adapted from Exhibit 5.5
©2008 by Nelson, a division of Thomson Canada Limited
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Intranets
Private company
networks
Allow employees to
easily access, share,
and publish
information using
Internet software
Very popular
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Why 80% of Companies
Now Use Intranets
Intranets:
are inexpensive
increase efficiencies and reduce costs
are intuitive and easy to use
work across all computer systems and
platforms
can be built on top of existing networks
work with programs to convert electronic
documents to HTML
Adapted from Exhibit 5.6
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External Access and Sharing
Electronic Data Exchange
Extranet
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Internet
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Sharing Knowledge
and Expertise
Knowledge is the understanding one
gains from information.
Decision support systems (DSS)
use models to acquire and analyze
information
Expert systems
Replicate experts’ decisions
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What Really Happened?
London broke the project into smaller
pieces which could be handled
efficiently and independently on their
own.
London utilized information technology
to allow people to pay online, via cell
phone text message or kiosks.
Congestion dropped by 30%
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