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Business Performance Management – Driving Your Organization to Peak Performance Eduardo Niebles Director, International Business Development BST Global Proprietary & Confidential Copyright © 2005 BST Global Current Business Information Landscape • • • • Disparate information systems Wealth of data Dispersed ecosystem Increasing client expectations Challenges • Islands of information • Lack of proactive intelligence • Inefficient collaboration • Inability to competitively mine intellectual capital The Real Mission of Information Management To promote competitive advantage through information, (executives) must do more than deliver solid technology. They must influence the enterprise toward a higher information orientation. Source: Gartner’s from Value to Advantage: Exploiting Information, June 2004 Information Orientation Correlates to Business Performance People •Proactiveness •Sharing •Transparency •Control •Formality •Integrity Information •Sensing •Processing •Maintaining •Organizing •Collecting Technology •Management •Innovation •Business Processes •Operations Business Performance •Market Share Growth •Financial Performance •Level of Innovation •Superior company reputation Source: Marchand, D., Kettinger, W. and Rollins, J., Making the Invisible Visible: How Companies Win with the Right Information, People and IT, London and New York: John Wiley and Sons, 2001 The Answer… Business Performance Management Business Drivers • Understand and act upon today’s information today, not tomorrow • Companies make a quantum leap forward when they can illuminate and deal with significant business issues in real time • Enables businesses to spend time making decisions – not gathering information to make a decision The BPM Paradox • Information growth in project-driven organizations multiplies daily • Too much information can be a business detriment and cause confusion • Information must be funneled, sorted and prioritized to equate to valuable business knowledge Your Business is all About Projects Win Work Client Relationship Management • Key elements • Lead identification • Opportunity pursuit • Contact management • Proposal generation Client Relationship Management Manage Work Enterprise Project Management • Key elements • • • • • • • Project initiation Project budgeting and scheduling Time and expenses Issues and risks Team collaboration Portfolio management Resource management Enterprise Project Management Execute Work Enterprise Resource Planning • Key elements • • • • • • Project procurement Project accounting Billing A/R and A/P Cash Flow General Ledger Enterprise Resource Planning Analyze Work Business Intelligence • • • • • • Key Performance Indicators Data Mining / Correlation Trend / Dimensional Analysis Alerts / Notifications Dashboards Knowledge Management Analyze Work Illustrations of BPM Traditional Business Processes • Project Initiation • Project Billing • Project Reporting & Status Update Business Business Development Development Initiate Project Information Form (Paper or Excel) Accounting Accounting Opportunity Awarded Project Project Manager Manager Traditional Project Initiation Process Manually Load Emp Class Codes & Bill Rates Missing Information or Edits Print Document Submit Document to Project Accountant Project Account Review Data Re-Keyed Into Project System Project Activated Client Client Project Project Manager Manager Accounting Accounting Traditional Billing Process Draft Invoice Generated Draft Invoice Printed Edits Manually Keyed Draft Invoice Sent to PM Manually Edit Draft Invoice (Holds, Write-Offs, Transfers) Manually Create Final Invoice for Client (Word, Excel) Edits Submitted to Accounting Client Receives Invoice Project Project Manager Manager Accounting Accounting Traditional Project Reporting and Status Update Process Project Reports Generated Project Reports Printed Accounting Receives Changes From PM Project Reports Submitted to PM PM Manually Re-Keys Data Into Excel PM Manually Updates Percent Complete / Budget Changes PM Submits Changes to Accounting Accounting Manually Enters Percent Complete / Budget Changes Demonstration of Streamlined Business Processes • Project Initiation • Project Billing • Project Reporting & Status Update Technologies of A BPM Driven Enterprise • Web-based Architecture (.Net) – Leveraging the Internet for access to information from anywhere, anytime • Open Information Architecture (SQL, SDK, Data Mart) – Individual’s ability to make custom inquiries on the fly with drill down capability • Portal technology (WSS) – Portal / Dashboard organized by role specific to your company and processes • Application to Platforms (Word, Excel) – Process Automation using SmartDocs Strategic Approach • Articulate the need • Identify pain points • Map pain points to business opportunities • Quantify business opportunities Strategic Approach • Develop a vision – Think holistically • People – organizational structure, culture • Process – core process definition / improvement • Technology – people / process enabler – Start with business goals – Define business requirements based on goals Q&A Copyright © 2005 BST Global Telephone: (1) 813-886-3300 Web Site: www.bstglobal.com All rights reserved. No part of this proprietary and confidential document may be reproduced, duplicated, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of BST Global.